Author Topic: Amex Purchase Protection  (Read 36199 times)

Offline noturbizniss

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Re: Amex Purchase Protection
« Reply #140 on: August 15, 2018, 01:50:07 PM »
Terms specifically say NY, Indiana I think, Guam and maybe PR are 90 days. No idea why
how come?
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Offline kelev

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Re: Amex Purchase Protection
« Reply #141 on: March 11, 2019, 07:18:21 AM »
Amex (Hilton card) denied my claim as defective items are not covered. I appealed but no cigar. My wife found the back of an earring broken in 2 pieces stuck in the back of her ear, but the stud in the front piece was gone. The purchased occurred just 4 days before.

Lost items are also not covered. I remember a purchase protection tv ad where a newly purchased hat got blown away into a river, I wonder if that would be denied as well.

Offline Alexsei

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Re: Amex Purchase Protection
« Reply #142 on: June 30, 2019, 11:31:33 PM »
smartphone fell into swimming pool, would that be covered under "accidental damage"?
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Offline myi

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Re: Amex Purchase Protection
« Reply #143 on: July 01, 2019, 01:37:55 AM »
Quote from: Alexsei link=topic=8093.msg2107864#m
sg2107864 date=1561951893
smartphone fell into swimming pool, would that be covered under "accidental damage"?
Phone slipped out of my hand, hence cracking just the outer glass, wonder if covered? (the whole glass cost 3-5$ which i'm tempted to change myself, they sell a board for 35-40$ which heats up to the exact temp so you don't kill the lcd and then slowly remove the broken shards, and then for the future should I need I have that machine and put the uv glue and job complete.
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Offline Alexsei

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Re: Amex Purchase Protection
« Reply #144 on: July 01, 2019, 07:22:18 AM »
how does this answer my question?
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Offline Oceanblue

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Re: Amex Purchase Protection
« Reply #145 on: July 10, 2019, 03:47:49 PM »
Amex (Hilton card) denied my claim as defective items are not covered. I appealed but no cigar. My wife found the back of an earring broken in 2 pieces stuck in the back of her ear, but the stud in the front piece was gone. The purchased occurred just 4 days before.

Lost items are also not covered. I remember a purchase protection tv ad where a newly purchased hat got blown away into a river, I wonder if that would be denied as well.

what do you mean lost items are not covered?

From the PP terms: Covered Incident means the loss or theft of, or damage, whether by accident or vandalism, to any one item of
property purchased worldwide as a gift or for personal or business use and charged to Your Account

Offline yossi4k

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Re: Amex Purchase Protection
« Reply #146 on: October 29, 2019, 12:32:10 PM »
I leased my iphone on my amex card and it broke. Amex is claiming that they will only cover up to the amount I paid so far which is $150 and not the total financed price which I am responsible for. The insurance deductible is $250

Anybody have any ideas?

Thanks
« Last Edit: October 29, 2019, 12:46:24 PM by yossi4k »

Offline us.lokeshv@gmail.com

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Re: Amex Purchase Protection
« Reply #147 on: November 05, 2020, 12:53:03 PM »
Purchased macbook pro from Apple store in Jul. Last week I experienced the issue with its screen and it does not lit up anymore. It appears to be pixel damage issue and might need screen repair or replacement. I identified the issue on 83rd day after original purchase date but have not been able to go to Apple store for repair due to other personal issues. Now it has been more than 90 days.
Will this repair would be covered under purchase protection or extended warranty? THanks

Offline ltttc

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Re: Amex Purchase Protection
« Reply #148 on: November 06, 2020, 03:56:01 PM »
Purchased macbook pro from Apple store in Jul. Last week I experienced the issue with its screen and it does not lit up anymore. It appears to be pixel damage issue and might need screen repair or replacement. I identified the issue on 83rd day after original purchase date but have not been able to go to Apple store for repair due to other personal issues. Now it has been more than 90 days.
Will this repair would be covered under purchase protection or extended warranty? THanks
Start the claim asap and put in the 83rd date under date of incident.

Offline Samb

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Re: Amex Purchase Protection
« Reply #149 on: November 08, 2020, 01:04:35 AM »
A friend of mine purchased a phone on contract with an amex gold. She then dropped it and cracked the screen will amex purchase protection cover this? will they require the phone top be sent to them?
It can be covered under 90 day purchase protection

Offline justmeha

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Re: Amex Purchase Protection
« Reply #150 on: December 01, 2020, 03:46:29 AM »
Purchased macbook pro from Apple store in Jul. Last week I experienced the issue with its screen and it does not lit up anymore. It appears to be pixel damage issue and might need screen repair or replacement. I identified the issue on 83rd day after original purchase date but have not been able to go to Apple store for repair due to other personal issues. Now it has been more than 90 days.
Will this repair would be covered under purchase protection or extended warranty? THanks
FWIW i have filed A purchase protection claim more then 5 month after I bought the product, though the incident was within 90 days. (granted it was for a small dollar amount)

Offline teenguy

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Re: Amex Purchase Protection
« Reply #151 on: December 03, 2020, 06:34:54 PM »
I had a phone stolen. It was on att plan. But I paid remaining huge chunk off using amex card. ATT doesn't give a receipt for device payment. How do I get a proof of device to submit for a claim ?

Offline TzviR

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Re: Amex Purchase Protection
« Reply #152 on: December 03, 2020, 07:34:44 PM »
I had a phone stolen. It was on att plan. But I paid remaining huge chunk off using amex card. ATT doesn't give a receipt for device payment. How do I get a proof of device to submit for a claim ?
try contacting them?
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Offline Davidthebest

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Re: Amex Purchase Protection
« Reply #153 on: May 06, 2021, 09:40:11 AM »
Does the amex blue business plus offer amex protection or not ?

Before I made the purchase I specifically looked up on the amex site and on other blogs to make sure it does. Tried to find a post on DD talking about it but couldn't find. However everywhere it said that it does offer PP.

And now when I filed a claim it got denied  by quote:

"Under the Key Terms of Purchase Protection, it states:

"Eligible  Card  means  those  card  types  designated  as  eligible  for  benefits  by  American Express" .


What does that mean ?

Offline HoKo

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Re: Amex Purchase Protection
« Reply #154 on: July 25, 2021, 03:11:42 PM »
Does the amex blue business plus offer amex protection or not ?

Before I made the purchase I specifically looked up on the amex site and on other blogs to make sure it does. Tried to find a post on DD talking about it but couldn't find. However everywhere it said that it does offer PP.

And now when I filed a claim it got denied  by quote:

"Under the Key Terms of Purchase Protection, it states:

"Eligible  Card  means  those  card  types  designated  as  eligible  for  benefits  by  American Express" .


What does that mean ?

The BBP does indeed have purchase protection. The T&C's can be found here: https://www.americanexpress.com/content/dam/amex/us/credit-cards/features-benefits/policies/NAC-Benefit-Guides/Benefit-Guide-1-1-20/PP_Benefit_Guide_316-402_EDT01.20REV_10.20.pdf

Hope this helps

Offline shmoe joe

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Re: Amex Purchase Protection
« Reply #155 on: September 14, 2021, 03:35:48 PM »
If I close my AMEX platinum business do I still have purchase protection after closing for the purchases that Iíve made before closing ?
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Offline HoKo

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Re: Amex Purchase Protection
« Reply #156 on: September 19, 2021, 11:26:27 PM »
If I close my AMEX platinum business do I still have purchase protection after closing for the purchases that Iíve made before closing ?

I've highlighted the relevant section from the Amex T&C. Looks like you would not have coverage.

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Offline shmoe joe

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Re: Amex Purchase Protection
« Reply #157 on: Yesterday at 02:18:36 AM »
I've highlighted the relevant section from the Amex T&C. Looks like you would not have coverage.

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Offline HoKo

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Re: Amex Purchase Protection
« Reply #158 on: Yesterday at 09:52:07 AM »
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