Author Topic: will amex honor chat rep (possible) mistake?  (Read 458 times)

Offline confu

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will amex honor chat rep (possible) mistake?
« on: July 02, 2017, 01:23:37 PM »
I recently applied for the spg amex, having been told by a couple of reps about a year before that serve loads from amex card count towards spend threshold. I recently discovered that this may no longer be the case. I chatted with Kelly who confirmed that I had reached the spend threshold in June and although the points did not yet post, they would within 12 weeks. Will they honor that? I am currently abroad to gc/mo not really an option...

Offline AJK

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Re: will amex honor chat rep (possible) mistake?
« Reply #1 on: July 02, 2017, 01:27:05 PM »
No. They will not honor it.
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Offline SoloExperiment

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Re: will amex honor chat rep (possible) mistake?
« Reply #2 on: July 02, 2017, 06:00:42 PM »
No. They will not honor it.

Unfortunately this is the truth, try whatever you can to meet the min-spend otherwise...you can always paypal or venmo a friend, although it will cost the 2.9-3%...

Offline tzifanya54

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Re: will amex honor chat rep (possible) mistake?
« Reply #3 on: July 03, 2017, 08:49:48 AM »
No. They will not honor it.
+1
And that's even with a saved transcript and then escalation. Unfortunately it's worthless.