Author Topic: Citi Delay insurance rejection because under 3 hours on first leg  (Read 1856 times)

Offline hgeek23

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Re: Citi Delay insurance rejection because under 3 hours on first leg
« Reply #15 on: August 13, 2018, 03:08:10 PM »
I've had claims on both types, I don't see any difference. They both try to push off and get more documents, but when the claim is legitimate they pay eventually. I only get insurance for medical if needed.

I feel like their definition of a "trip completed" is kind of outrageous.  The point they make is that the trip is completed and hence not delayed per segment.  Segment delay must therefore be 3 hours at a minimum on the first leg, to receive the benefit, even if the second leg is then missed.
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Offline shmooz

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Re: Citi Delay insurance rejection because under 3 hours on first leg
« Reply #16 on: August 13, 2018, 03:14:30 PM »
I feel like their definition of a "trip completed" is kind of outrageous.  The point they make is that the trip is completed and hence not delayed per segment.  Segment delay must therefore be 3 hours at a minimum on the first leg, to receive the benefit, even if the second leg is then missed.

Right, agreed that doesnt make sense and isn't fair. Sounds like the kind of thing that if a blogger would make public because it's interesting, and it gets picked up, they might relent.

Offline chff

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Re: Citi Delay insurance rejection because under 3 hours on first leg
« Reply #17 on: August 14, 2018, 01:02:47 AM »


Offline hgeek23

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Offline hgeek23

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Re: Citi Delay insurance rejection because under 3 hours on first leg
« Reply #19 on: October 26, 2018, 04:44:29 PM »
Update: Launched a BBB complaint.  Rejected.  Reasoning: my trip is only the first leg.  Second leg is not "delayed" it is "missed."  "Missed" connections are not "delays" to the "trip".
I cannot actually believe the word-gymnastics used to duck the responsibility on this.
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Offline Dan

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Re: Citi Delay insurance rejection because under 3 hours on first leg
« Reply #20 on: October 26, 2018, 04:47:30 PM »
Try the CFPB?
AG?
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Online Ergel

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Re: Citi Delay insurance rejection because under 3 hours on first leg
« Reply #21 on: October 27, 2018, 05:16:39 PM »
@Dan Care to right an expose on this?
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Offline grodnoking

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Re: Citi Delay insurance rejection because under 3 hours on first leg
« Reply #22 on: October 27, 2018, 05:44:51 PM »


Try the CFPB?


I feel like Chase is the only one afraid of them.
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Offline LoLo

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Re: Citi Delay insurance rejection because under 3 hours on first leg
« Reply #23 on: October 28, 2018, 12:27:01 AM »
I had success with a denied Citi retention bonus after a CFPB complaint. +$100 compensation for my time.