Can you copy/paste the SM?
Dear xxx,
Thank you for your email dated 01/xx/2014 regarding your Alaska Airlines Signature Visa - xxxx. We value you as our customer and appreciate the opportunity to assist with your inquiry.
The account is an annual fee based account. The annual fee is a part of pricing features of the account. It is the maintenance fee. If an annual fee based account is closed and it has a balance there would be an annual fee assessed on it. If it doesn't have any balance if it is closed there wouldn't have any annual fee assessed on it.
Please be informed that we will be able to refund the fee of $75.00 and close the account. In order to process the request for account closure and the refund please reply with the confirmation.
We also see that you have Alaska Airlines Visa Signature which has 2x,xxx Points. Once the account is closed then the points available on your account will be forfeited.
You can follow the below steps to redeem the points from your credit card:
- Login to your Online Banking
- Select Credit Cards
- Click on Rewards tab
- Click on Redeem points
- Once there you can find the various redemption options.
Or
- Login to your Online Banking
- Select Credit Cards
- Click on Tools & Investing
- Under All My account select "Rewards" option
- Once there you can find the various redemption options.
Also you are able to redeem points; you can visit the rewards product website at
www.alaskaair.com.....