Not only I made it easier for all of you to breathe not worrying about shut down, I even made sure those doing the shut downs at Alaska don't do it again. you know those reps starting with letters Y & J. These 2 are the customer care managers doing the shut downs and they are brutal. I can't tell you how I did this & AS never wanted to reopen or give my miles back. I can tell you BOA had nothing to do with what AS is doing when it comes to the shut downs.
So I had AS not only reopen my account but deposit all my miles back . I told them this ain't enough and that I need assurance this won't happen again, no more award cancelations or shut downs and that AS talk to those reps Y & J that they know what they are doing.
They said this, assurance or sort of
Dear ******
Thank you for your reply.
I certainly understand your concerns, and I can assure you that our Customer Care Manager is working closely with the bank to ensure that this type of situation does not occur again in the future.
*****, thank you very much for writing. We look forward to welcoming you aboard an Alaska Airlines flight in the near future.
Sincerely,
***** ********
******* ********