Tell them to take five minutes and write a good will letter. That one is on the house.
Last time I tried that, this was their response
" What's that? How do I do it . .. oh, can you do it for me? Where do you send it to. . .oh, can you send it for me? What's the next step after that? How do I know if it was accepted. . .oh do you mind keeping tabs on it.. .etc, etc."
And that's why people charge for their services. Believe it or not, for every single thing in this world there are people that are willing to pay to have someone do everything for them.
Random q: When your toilet breaks, do you call a plumber? Or you go buy parts and repair it yourself?