Author Topic: Air Berlin to NYC-TLV $467 (Cancelled flights)  (Read 31028 times)

Offline zee vee

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Re: Air Berlin to NYC-TLV $467
« Reply #100 on: September 15, 2017, 09:14:36 AM »
Got today official notice of cancellation from Air Berlin.

"Dear passenger,
Unfortunately, the flight you booked will not operate. We apologize for any inconvenience.
We regret we are unable to offer you a suitable alternative for your service.
If you bought your ticket on or after August 15th 2017 on airberlin.com, you will automatically be refunded the
full ticket price to the form of payment on file. For the refund, you will receive a cancellation invoice.
For tickets bought before August 15th 2017, reimbursement is not possible for insolvency reasons. In this case,
however, you may submit your claim for reimbursement of the ticket price to be included in the insolvency table
after the opening of the insolvency proceedings. You will automatically and unsolicitedly receive a form with
further information after the opening of the insolvency proceedings.
You will find further information on airberlin.com and in particular in the FAQ section published there.
We once again wish to apologize for any inconvenience caused by the cancellation of your flight."
i got the same message
my dates were 9/27 tlv-jfk returning 10/25

Offline Dan

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Re: Air Berlin to NYC-TLV $467
« Reply #101 on: September 15, 2017, 09:19:03 AM »
Did you guys try calling to get rebooked?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline nurseestie

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Re: Air Berlin to NYC-TLV $467
« Reply #102 on: September 15, 2017, 09:38:28 AM »
I'm on hold trying to rebook, been holding for 42 minutes now.  What should I ask for?  Please rebook on another airline or another date?

Offline nurseestie

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Re: Air Berlin to NYC-TLV $467
« Reply #103 on: September 15, 2017, 10:09:46 AM »
After holding over an hour, a representative came on, I gave him my booking number, he said it's cancelled and before I got a chance to say anything else we got disconnected.  Tried calling back, phone won't even ring.  Tried calling the number provided on the email and it's busy.

Offline elya

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Re: Air Berlin to NYC-TLV $467
« Reply #104 on: September 15, 2017, 10:11:33 AM »
Did you guys try calling to get rebooked?
I called a few times, finally got a really nice manager, who seemed to actually know what she was talking about, explained to me that even if she rebooks on another airline, AB will call to cancel it within a few days as they have a robot going through every reservation and cancelling the ones that were rebooked on other carriers.

The route was NYC-TXL-TLV RT, she said she is allowed to rebook on other AB flights, and therefore offered MIA-TXL as well as BOS-TXL, which are officially still operating through Oct 31st. But she mentioned just as a piece of advice based on what shes been seeing at the airline the past few weeks, that I just take a refund and book another flight being that in all probability those will be cancelled as well.

I asked about the possibility of the airline that buys them out accommodating all their passengers, and she sounded extremely wary of that happening, based on her knowledge of whats going on with the negotiations.

Offline ExGingi

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Re: Air Berlin to NYC-TLV $467
« Reply #105 on: September 15, 2017, 10:22:04 AM »
Just wondering how much would trip insurance that includes protection from operator insolvency would have cost. It's not like AB's problems were a huge secret.

Anyone buying tickets on AZ should take note.

Fighting with a CC for a refund might not help. Once an entity files in court, all assets and liabilities (an unused ticket is a liability) have to go through the court process.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline shulemw

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Re: Air Berlin to NYC-TLV $467
« Reply #106 on: September 15, 2017, 10:36:42 AM »
@Dan Please advice us what the best option is now
Thanks!!!

Offline SearchGuy

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Re: Air Berlin to NYC-TLV $467
« Reply #107 on: September 15, 2017, 10:46:52 AM »
I called a few times, finally got a really nice manager, who seemed to actually know what she was talking about, explained to me that even if she rebooks on another airline, AB will call to cancel it within a few days as they have a robot going through every reservation and cancelling the ones that were rebooked on other carriers.

The route was NYC-TXL-TLV RT, she said she is allowed to rebook on other AB flights, and therefore offered MIA-TXL as well as BOS-TXL, which are officially still operating through Oct 31st. But she mentioned just as a piece of advice based on what shes been seeing at the airline the past few weeks, that I just take a refund and book another flight being that in all probability those will be cancelled as well.

I asked about the possibility of the airline that buys them out accommodating all their passengers, and she sounded extremely wary of that happening, based on her knowledge of whats going on with the negotiations.
I hope you tried your luck getting rebooked on another airline, with a chance of it being cancelled

Offline Dan

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Re: Air Berlin to NYC-TLV $467
« Reply #108 on: September 15, 2017, 10:53:30 AM »
I hope you tried your luck getting rebooked on another airline, with a chance of it being cancelled
Yup, probably what I would have done.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline shulemw

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Re: Air Berlin to NYC-TLV $467
« Reply #109 on: September 15, 2017, 11:15:06 AM »
if someone picks up you can try
but im waiting a hour somebody should pick up the phone just

Offline elya

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Re: Air Berlin to NYC-TLV $467
« Reply #110 on: September 15, 2017, 12:36:16 PM »
I hope you tried your luck getting rebooked on another airline, with a chance of it being cancelled
It's for my in laws, and they need to know with 100% certainty where they are being for Yom Tov. So while I would've done it for myself, it wasn't a option for them.

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Re: Air Berlin to NYC-TLV $467
« Reply #111 on: September 15, 2017, 01:12:41 PM »
any status for flights on the 25th from TXL to JFK?

Offline JACKSASSONBK

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Air Berlin cancels flights
« Reply #112 on: September 15, 2017, 04:09:02 PM »
Air Berlin just sent me an email cancelling all our holiday tickets  :-[
Anyone else?

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Offline JACKSASSONBK

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Re: Air Berlin cancels flights
« Reply #113 on: September 15, 2017, 04:13:26 PM »
Air Berlin just sent me an email cancelling all our holiday tickets  :-[
Anyone else?

Attached letter
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Offline Dan

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Re: Air Berlin cancels flights
« Reply #114 on: September 15, 2017, 04:16:11 PM »
Call and ask them to rebook you on another airline.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline mend89

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Re: Air Berlin to NYC-TLV $467
« Reply #115 on: September 15, 2017, 04:16:15 PM »
any status for flights on the 25th from TXL to JFK?
If it's on JFK-TXL route most likely canceled. check if you received an email today from air berlin. you can also check it on British airways website.


I had no luck re-booking, agents say there is no agreement with partner airlines and they can only process the refund.
Did anyone actually re-book?

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Re: Air Berlin cancels flights
« Reply #116 on: September 15, 2017, 05:07:06 PM »
Call and ask them to rebook you on another airline.

Nice!
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Offline shmebeble

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Re: Air Berlin cancels flights
« Reply #117 on: September 15, 2017, 05:40:38 PM »

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Re: Air Berlin to NYC-TLV $467
« Reply #118 on: September 15, 2017, 06:39:04 PM »
If you where willing to take instead the JFK-DUS-TXL-TLV route they rebooked you but they didn't have available all dates even for this

Offline Live N Learn

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Re: Air Berlin to NYC-TLV $467
« Reply #119 on: September 17, 2017, 04:19:59 AM »
If it's on JFK-TXL route most likely canceled. check if you received an email today from air berlin. you can also check it on British airways website.


I had no luck re-booking, agents say there is no agreement with partner airlines and they can only process the refund.
Did anyone actually re-book?

Got rebooked by Student Universe to JFK-DUS-TXL-TLV instead of JFK-TXL-TLV. The timing us almost the same.
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