Poll

Title

Nightmare On Iberia Airlines: Kids Forced Off Plane In Spain
36 (59%)
The Kids In Spain Are Left Off The Plane: A Nightmare With Iberia Airlines
25 (41%)

Total Members Voted: 61

Author Topic: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?  (Read 86402 times)

Offline ilherman

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #80 on: August 28, 2017, 02:50:13 PM »
Boarding pass without a seat assignment?
Yes. That's what airlines usually do. And at that point there were probably still some seats available.
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Offline ilherman

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #81 on: August 28, 2017, 02:59:50 PM »
Anyone do the research on how do EU vs IL vs US invol denied boarding compare for which compensation to seek?
Off my head. IL does not have denied boarding policies, only the 8 hour delay policy which of course if you have been denied boarding and arrived 8 hours late you are entitled to comp. Europe has the 250/400/600 Euro policy depending on your route. US has the policy where you have to pay a sum of money depending on routing I think $1300 is the most you can demand.

Question is in the above case can the pax demand comp as per the regulations from the 3 above countries? Like comp x 3?
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Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #82 on: August 28, 2017, 03:14:05 PM »
So EU is €600 for MAD-TLV denied boarding.
US is 4x the one-way fare, up to $1,350.
And IL is 3K ILS it seems for 8+ hour delays.

I'd assume you can only file under one.
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Offline ExGingi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #83 on: August 28, 2017, 03:48:53 PM »
So EU is €600 for MAD-TLV denied boarding.
US is 4x the one-way fare, up to $1,350.
And IL is 3K ILS it seems for 8+ hour delays.

I'd assume you can only file under one.
Not sure if US applies.

The way I read this, US would only apply if occurred at a US airport.
I've been waiting over 5 years with bated breath for someone to say that!
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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #84 on: August 28, 2017, 03:50:52 PM »
And IL is 3K ILS it seems for 8+ hour delays.

I'd assume you can only file under one.

IINM that depends on the point of origin (distance of flight). If indeed these were two tickets, rather than married segments on a single ticket, compensation might only be based on MAD-TLV.
I've been waiting over 5 years with bated breath for someone to say that!
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Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #85 on: August 28, 2017, 04:00:09 PM »
So EU is €600 for MAD-TLV denied boarding.
US is 4x the one-way fare, up to $1,350.
And IL is 3K ILS it seems for 8+ hour delays.

I'd assume you can only file under one.

Is it illegal to bump minors?  I really want to publicize this so that this situation does not happen to other mothers.

Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #86 on: August 28, 2017, 04:06:47 PM »
IINM that depends on the point of origin (distance of flight). If indeed these were two tickets, rather than married segments on a single ticket, compensation might only be based on MAD-TLV.
It was sold as one ticket, so it should qualify for the 3K ILS.
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Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #87 on: August 28, 2017, 04:08:27 PM »
They flew from Miami to Madrid, not NY.  I would have expected them to have gotten boarding passes in Miami for their connecting flight from MAD to TLV, but they didn't.  Isn't it normal to get a boarding pass to their connecting flight?  That is why I am suspicious that the Iberia rep knew they overbooked and my children seemed like an easy target to bump off the plane. 
Did they checkin with AA or Iberia in Miami? Did the rep say anything about the boarding passes for MAD-TLV?
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Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #88 on: August 28, 2017, 04:18:29 PM »
Did they checkin with AA or Iberia in Miami? Did the rep say anything about the boarding passes for MAD-TLV?
They checked in at the Iberia desk and my father asked a few times for boarding passes for the Madrid flight to TLV but was told that it can only be issued when they arrive in Madrid.

Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #89 on: August 28, 2017, 04:22:26 PM »
Is it illegal to bump minors?  I really want to publicize this so that this situation does not happen to other mothers.
I doubt there's a law, but it take a brain-dead agent to bump minors.
Did they tell the agent in MAD that they were all under 18?
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Offline David Smith

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #90 on: August 28, 2017, 04:26:31 PM »
Is it illegal to bump minors?  I really want to publicize this so that this situation does not happen to other mothers.
The law that matters at this point is the court of public opinion. Any settlement from the airline should put mandatory compensation x3 to shame.
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Offline LeeAddi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #91 on: August 28, 2017, 05:00:06 PM »
I doubt there's a law, but it take a brain-dead agent to bump minors.
Did they tell the agent in MAD that they were all under 18?
I called my daughter and asked her to hand the phone to the  agent.  Once she got on the phone I asked her how she can bump my children who are ages 11,15 and 17.  She said it is because they are one of the last ones to check in and according to the law it can be done.  I said let's put the law aside how about your conscience?  She then handed the phone back to my daughter and said " I cannot speak to your mother". 

My children were then sent to another area in the airport to get some sort of compensation but then the Iberia lady said to them that since they are all minors it is against the law to give them a check.  I asked my daughter to hand the phone to this agent hoping for some compassion, but as soon as I said I don't understand if they are too young to be compensated then they are too young to be bumped, I was once again told that they cannot speak to me.

I felt so helpless and frustrated. 

Offline yelped

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #92 on: August 28, 2017, 05:07:01 PM »
The law that matters at this point is the court of public opinion. Any settlement from the airline should put mandatory compensation x3 to shame.
I called my daughter and asked her to hand the phone to the  agent.  Once she got on the phone I asked her how she can bump my children who are ages 11,15 and 17.  She said it is because they are one of the last ones to check in and according to the law it can be done.  I said let's put the law aside how about your conscience?  She then handed the phone back to my daughter and said " I cannot speak to your mother". 

My children were then sent to another area in the airport to get some sort of compensation but then the Iberia lady said to them that since they are all minors it is against the law to give them a check.  I asked my daughter to hand the phone to this agent hoping for some compassion, but as soon as I said I don't understand if they are too young to be compensated then they are too young to be bumped, I was once again told that they cannot speak to me.

I felt so helpless and frustrated.

Offline ilherman

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #93 on: August 29, 2017, 01:12:40 AM »
I called my daughter and asked her to hand the phone to the  agent.  Once she got on the phone I asked her how she can bump my children who are ages 11,15 and 17.  She said it is because they are one of the last ones to check in and according to the law it can be done.  I said let's put the law aside how about your conscience?  She then handed the phone back to my daughter and said " I cannot speak to your mother". 

My children were then sent to another area in the airport to get some sort of compensation but then the Iberia lady said to them that since they are all minors it is against the law to give them a check.  I asked my daughter to hand the phone to this agent hoping for some compassion, but as soon as I said I don't understand if they are too young to be compensated then they are too young to be bumped, I was once again told that they cannot speak to me.

I felt so helpless and frustrated.
Terrible. This should make for a nice story. And I am sure once Dan posts it other blogs will follow. Crazy how airlines think they can get away with such things.... 
You can say what you think when you think what you say.

Offline a mirrer

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #94 on: August 29, 2017, 02:42:29 AM »
I doubt there's a law, but it take a brain-dead agent to bump minor.
iberia agents are generally brain-dead, my brother once connected in Madrid in business class and the first flight arrived late so he ran to the gate and they were still in middle of boarding so he tries to board but they had already offloaded him so he asked if he can be put back on and the agent said sure the plane is pretty empty but then the supervisor noticed that his ksml was moved to the second flight and she tells my brother I'm sorry but we can't let a J class passenger travel without food and he's like I'll manage without food but she stood her ground and bumped him to the next flight

Offline LoLo

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #95 on: August 29, 2017, 11:15:00 AM »
iberia agents are generally brain-dead, my brother once connected in Madrid in business class and the first flight arrived late so he ran to the gate and they were still in middle of boarding so he tries to board but they had already offloaded him so he asked if he can be put back on and the agent said sure the plane is pretty empty but then the supervisor noticed that his ksml was moved to the second flight and she tells my brother I'm sorry but we can't let a J class passenger travel without food and he's like I'll manage without food but she stood her ground and bumped him to the next flight
??? :o

Offline ilherman

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #96 on: August 29, 2017, 12:14:13 PM »
Can we expect a DD post today?
You can say what you think when you think what you say.

Offline henche

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #97 on: August 29, 2017, 12:20:54 PM »
@Dan should get a statement from iberia

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #98 on: August 29, 2017, 12:24:39 PM »
@Dan should get a statement from iberia
That's probably what he's waiting for.

Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #99 on: August 30, 2017, 11:51:19 AM »
That's probably what he's waiting for.
Indeed.
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