Poll

Title

Nightmare On Iberia Airlines: Kids Forced Off Plane In Spain
36 (59%)
The Kids In Spain Are Left Off The Plane: A Nightmare With Iberia Airlines
25 (41%)

Total Members Voted: 61

Author Topic: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?  (Read 86473 times)

Offline flyingace

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #260 on: September 05, 2017, 10:39:30 PM »
"there is nothing against the law preventing minors from being bumped off a flight"
This doesn't sound right... It is not against the law to bump minors off a flight, or the law does not prohibit bumping minors off a flight, maybe?

Offline AJK

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #261 on: September 05, 2017, 10:42:31 PM »
Maybe point out, as Ms. Addi said, if they were not old enough to receive a check, they certainly weren't old enough to be bumped

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #262 on: September 05, 2017, 10:55:29 PM »
While it raises all the issues I felt that it didn't bring enough outrage to the fact that they simply bumped the kids I'm a foreign City for hours.

perhaps add the hotel pic.

Lastly I think that a tweet along with pic and headline will be tool to become viral
This. It is missing the entire trauma of being alone in a foreign city.
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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #263 on: September 05, 2017, 10:58:12 PM »
Quote
Iberia Forces 3 Kids Flying Alone From Miami To Tel Aviv Off Their Plane In Spain

Way too wordy and convoluted. Someone seeing the headline without knowing the story would need to read it three times to make heads and tails out of it. I like our suggestions better :P.

Quote
Ms. Addi asked the gate agent how she could bump 3 children

Wording seems way too soft. The tone should be incredulous, not blase; this isn't about the weather.

Quote
and that there is nothing against the law preventing minors from being bumped off a flight.

Should be "and there is no law preventing minors..."

Quote
When Ms. Addi asked the gate agent to put aside the law aside and have some compassion

As per the preceding sentence there is no law at play here, so there is no law to be "put aside" (and definitely not put aside twice :P).

A better way of putting it would be "Ms. Addi asked the gate agent to forget about laws and have some compassion"

Quote
” I cannot speak to your mother”

Extra space after the first quotation mark.

Quote
The kids were sent to a customer service desk and given a hotel voucher, but were told they couldn’t receive any a check for compensation on the spot as they were all under 18.

Neither Ms. Addi, who was in Israel, nor her 17 year old daughter, who was in a Madrid hotel room, got any sleep due to their anxiety about the situation. Iberia in Tel Aviv said they were not able to handle any compensation issues.

You're mixing up the hotel/anxiety issue and compensation issue here. In addition, the most egregious part of the whole story isn't given enough attention IMO. Here's how I would write these two paragraphs:

The kids were sent to a customer service desk, and given a hotel voucher and nothing else. Iberia left the three young children and teens all alone in a strange city. Neither Ms. Addi, who was in Israel, nor her 17 year old daughter, who was in a Madrid hotel room, were able to sleep a wink due to their anxiety over the situation.

According to both EU and Israeli law, all three passengers are entitled to compensation for involuntary bumping. But the customer service desk in Madrid claimed they couldn't issue a check since they were all under 18, while Iberia in Tel Aviv simply said they were not able to handle any compensation issues.

Quote
I waited a week for Iberia to investigate the issue and they finally replied with the following,

Needs a colon, not a comma.

Quote
Perhaps the law doesn’t prohibit minors from being bumped, but what about common sense and decency? Why were other passengers not solicited or bumped instead of 3 children in a foreign country?

Again, I feel that the most important bit is being under-represented. Maybe add another question, something to the effect of "Was Iberia willing to accept the responsibility if something, God forbid, happened to these kids?"

That is the most mind-boggling part of this story, IMO. Just taking three minors and leaving them alone in a strange city where they don't even know the language. A trained ape would be able to comprehend the absurdity and irresponsibility of such a thing.

Also, and this is a more general comment, quotes look pretty weird on the new site. The center alignment doesn't fit the rest of the page, the paragraphs are spaced way too much. It would look much better in a more compact form, maybe even on a slightly shaded field (similar to the old site, if I may bring that up ;D).
« Last Edit: September 05, 2017, 11:01:29 PM by Something Fishy »
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Online ExGingi

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #264 on: September 05, 2017, 11:01:49 PM »
Thoughts?
https://www.dansdeals.com/points-travel/airlines/airline-news/iberia-forces-3-kids-flying-alone-miami-tel-aviv-off-plane-spain/

Not on home page yet, please don't share the link.
My .02:

Iberia response appears centered (at least on mobile) looks weird.

Maybe there should be a summary pointing out Iberia's 3 failures: check-in at MIA not issuing boarding passes for MAD-TLV segment, gate crew at MAD bumping minors and sticking to the rules rather than using common sense and refusing to talk to a responsible adult about the situation, Iberia not owning up to their mistakes.
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Offline aygart

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #265 on: September 05, 2017, 11:05:43 PM »



 refusing to talk to a responsible adult about the situation, Iberia not owning up to their mistakes.
Very good point. Here they were refusing to talk to their parent.
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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #266 on: September 05, 2017, 11:08:47 PM »
Agree with all of SF's comments.

A few minor points regarding the Israeli law:

Amount is indexed for inflation. IINM it's a little more than 3,000 ILS currently. (BTW - how dare Iberia ignore this, it must also be paid promptly).

Law also has provisions regarding arranging and paying for stranded passenger communications with their home.
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Offline mmgfarb

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #267 on: September 05, 2017, 11:19:08 PM »
IMO the post is a little underwhelming, I don't think it will illicit a lot of emotion out of readers who weren't following this thread. I agree with the things SF said, you have to emphasize all the things that Iberia did wrong here and the absurdity of the situation. A summary of all these at the end with a follow up sentence or two to really pack it home would also be good.
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Offline Jm1248

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #268 on: September 05, 2017, 11:38:32 PM »
IMO the post is a little underwhelming, I don't think it will illicit a lot of emotion out of readers who weren't following this thread. I agree with the things SF said, you have to emphasize all the things that Iberia did wrong here and the absurdity of the situation. A summary of all these at the end with a follow up sentence or two to really pack it home would also be good.
+1 I think the post needs to sound more outraged about the horrified mother staying awake all night not knowing if her three children are safe in a foreign country.

Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #270 on: September 05, 2017, 11:48:01 PM »
Updated: https://www.dansdeals.com/points-travel/airlines/airline-news/iberia-forces-3-kids-flying-alone-miami-tel-aviv-off-plane-spain/
You may need to browse incognito to view the latest version.

Waaay better. The title is still too tortured IMO, but the overall article sounds goon now I think.

Also, this should probably be reworded now that you've expounded on both EU and Israeli laws:

Quote
It seemed like the family is owed 9,000 Israeli Shekels under Israeli law, why are they receiving a run-around?
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Offline tageed-lee

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #271 on: September 05, 2017, 11:48:06 PM »
Updated

Amazing! Much better now...

It stresses the important aspects properly, and clearly portrays the severity.

Offline chff

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #272 on: September 05, 2017, 11:49:27 PM »
The three customers are also entitled to a compensation of 600€ per person. According to our records, the compensation wasn’t denied, but we have already issued an electronic-voucher to pay it. My colleagues in the Customer Service department are going to contact the customers to explain them how to proceed to receive the compensation.

Not sure if this was mentioned here or I don't understand their terms, but the comp needs to be by law cash/check not a voucher for future use

Offline Mordyk

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #273 on: September 05, 2017, 11:50:30 PM »
Thoughts?
https://www.dansdeals.com/points-travel/airlines/airline-news/iberia-forces-3-kids-flying-alone-miami-tel-aviv-off-plane-spain/

Not on home page yet, please don't share the link.
I have been following this thread from the beginning, so i followed the progression of the story, but i think the article elaborates too much before getting to the point. But the point was written very strongly!
#TYH

Offline mmgfarb

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #274 on: September 05, 2017, 11:51:49 PM »
Quote
but Iberia’s response did not address how it could be possible that they minors could have been the last to check-in for the Madrid-Tel Aviv
Should be "the".
I think the new post is much better. Maybe add the fact that there's no way their bags could have been checked through to a destination that they weren't checked in for yet.
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Offline SearchGuy

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #275 on: September 05, 2017, 11:53:10 PM »
Title in short: "Iberia abandons 3 minors in connection in Spain"

Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #276 on: September 05, 2017, 11:55:15 PM »
Maybe add the fact that there's no way their bags could have been checked through to a destination that they weren't checked in for yet.
I'm not sure that's true.
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Offline mmgfarb

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #277 on: September 05, 2017, 11:56:09 PM »
I'm not sure that's true.
On second thought, you may be right.
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Offline henche

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #278 on: September 05, 2017, 11:58:27 PM »
One comment

Offline Dan

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Re: Has This Ever Happened To You With IBeria Airlines-Minors Bumped?
« Reply #279 on: September 05, 2017, 11:58:35 PM »
Like one of these better?

Nightmare On Iberia: The Kids In Spain Are Forced Off The Plane

The Kids In Spain Are Forced Off The Plane: A Nightmare With Iberia

The Kids In Spain Are Forced Off The Plane: A Nightmare On Iberia
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