Author Topic: {Deal Over} AC ERROR FARES!  (Read 44301 times)

Offline EJB

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Re: HOT!!!! AC ERROR FARES!!
« Reply #200 on: August 28, 2017, 01:19:20 PM »
When will we know if they are being honored?
Saw somewhere that AC in some place (coc?) said within  24/72hr for mistake fares

Offline Dan

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Re: HOT!!!! AC ERROR FARES!!
« Reply #201 on: August 28, 2017, 02:06:26 PM »
Saw somewhere that AC in some place (coc?) said within  24/72hr for mistake fares
Link?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Dan

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Re: HOT!!!! AC ERROR FARES!!
« Reply #202 on: August 28, 2017, 02:09:52 PM »
Saw somewhere that AC in some place (coc?) said within  24/72hr for mistake fares
Not so simple,
H. Erroneous fares
(1) Air Canada reserves the right to cancel reservations and/or tickets issued with an erroneously quoted fare.
(2) An erroneously quoted fare is one which carrier has, in good faith, mistakenly published and which is clearly erroneous. When compared to fares usually published in the relevant routing.
(3) Air Canada reserves the right to void the purchased ticket and refund the amount paid by the customer or, if customer agrees to forgo the refund, offer the customer the ticket at a published fare that should have been available at time of booking.
(4) Air Canada will use reasonable efforts to notify the customer:
a) Within 72 hours after the carrier becomes aware of the publishing of an erroneous. fare, that all or any portion of their ticketed itinerary has been cancelled; or
b) At least 24 hours prior to the customerís scheduled departure from the point of origin issued on the ticket, that all or any portion of their ticketed itinerary has been cancelled, if the ticket was purchase
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: HOT!!!! AC ERROR FARES!!
« Reply #203 on: August 28, 2017, 02:38:31 PM »
Not so simple,
H. Erroneous fares
(1) Air Canada reserves the right to cancel reservations and/or tickets issued with an erroneously quoted fare.
(2) An erroneously quoted fare is one which carrier has, in good faith, mistakenly published and which is clearly erroneous. When compared to fares usually published in the relevant routing.
(3) Air Canada reserves the right to void the purchased ticket and refund the amount paid by the customer or, if customer agrees to forgo the refund, offer the customer the ticket at a published fare that should have been available at time of booking.
(4) Air Canada will use reasonable efforts to notify the customer:
a) Within 72 hours after the carrier becomes aware of the publishing of an erroneous. fare, that all or any portion of their ticketed itinerary has been cancelled; or
b) At least 24 hours prior to the customerís scheduled departure from the point of origin issued on the ticket, that all or any portion of their ticketed itinerary has been cancelled, if the ticket was purchase
d less than 72 hours before their scheduled departure from the point of origin.

FTFY (finished that for you)
Feelings don't care about your facts

Offline Aerial Dag

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Re: HOT!!!! AC ERROR FARES!!
« Reply #204 on: August 28, 2017, 02:46:16 PM »
Not so simple,
H. Erroneous fares
(1) Air Canada reserves the right to cancel reservations and/or tickets issued with an erroneously quoted fare.
(2) An erroneously quoted fare is one which carrier has, in good faith, mistakenly published and which is clearly erroneous. When compared to fares usually published in the relevant routing.
(3) Air Canada reserves the right to void the purchased ticket and refund the amount paid by the customer or, if customer agrees to forgo the refund, offer the customer the ticket at a published fare that should have been available at time of booking.
(4) Air Canada will use reasonable efforts to notify the customer:
a) Within 72 hours after the carrier becomes aware of the publishing of an erroneous. fare, that all or any portion of their ticketed itinerary has been cancelled; or
b) At least 24 hours prior to the customerís scheduled departure from the point of origin issued on the ticket, that all or any portion of their ticketed itinerary has been cancelled, if the ticket was purchase
So if they cancel these fares at some point in the future but don't notify us after 72 hours from when the deal died then they are in violation of their own terms?

Offline EJB

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Re: HOT!!!! AC ERROR FARES!!
« Reply #205 on: August 28, 2017, 02:49:14 PM »
So if they cancel these fares at some point in the future but don't notify us after 72 hours from when the deal died then they are in violation of their own terms?
Imo no. If their efforts were still reasonable

Offline farmbochur

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Re: HOT!!!! AC ERROR FARES!!
« Reply #206 on: August 28, 2017, 02:55:43 PM »
do these error fares ever appear on amex or chase websites to make use of favorable UR or MR value
That's how I booked
Risk is opportunity

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Re: HOT!!!! AC ERROR FARES!!
« Reply #207 on: August 28, 2017, 03:36:06 PM »
That's how I booked

wow that's great!

chase or amex?

so how many points were needed per person?

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Re: HOT!!!! AC ERROR FARES!!
« Reply #208 on: August 28, 2017, 03:38:32 PM »
Imo no. If their efforts were still reasonable

doesn't say that

it appears they must cancel within 72 hours of becoming aware of error

Offline mmgfarb

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Re: HOT!!!! AC ERROR FARES!!
« Reply #209 on: August 28, 2017, 03:41:36 PM »
wow that's great!

chase or amex?

so how many points were needed per person?
Presumably chase if it was a Y ticket.
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Offline farmbochur

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Re: HOT!!!! AC ERROR FARES!!
« Reply #210 on: August 28, 2017, 03:47:35 PM »
Presumably chase if it was a Y ticket.
Amex. Was for a J ticket.
Risk is opportunity

Offline mmgfarb

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Re: HOT!!!! AC ERROR FARES!!
« Reply #211 on: August 28, 2017, 03:50:52 PM »
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline farmbochur

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Re: HOT!!!! AC ERROR FARES!!
« Reply #212 on: August 28, 2017, 03:55:53 PM »
Annoying thing is that my positioning flights from PIT - BOS and YYZ - PIT will negate the free bags
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Offline EJB

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Re: HOT!!!! AC ERROR FARES!!
« Reply #213 on: August 28, 2017, 04:32:02 PM »
doesn't say that

it appears they must cancel within 72 hours of becoming aware of error
Read it again. It says they will make an effort. Not that if they don't cancel within 72 the purchase cannot be cancelled in the future. I expect since this was very high profile it'll be addressed soon, as DOT would require them to cover non refundable travel expenses. 

Offline Aerial Dag

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Re: HOT!!!! AC ERROR FARES!!
« Reply #214 on: August 28, 2017, 04:36:35 PM »
Read it again. It says they will make an effort. Not that if they don't cancel within 72 the purchase cannot be cancelled in the future. I expect since this was very high profile it'll be addressed soon, as DOT would require them to cover non refundable travel expenses.
IMO the reasonable effort refers to their method of notifying the customer. ie they will use email or phone but if their message goes to spam or your service stinks and they cannot reach you by phone, they've done a reasonable effort to notify the customer.




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Re: HOT!!!! AC ERROR FARES!!
« Reply #215 on: August 28, 2017, 05:27:21 PM »
They should need to be able to explain what the reasonable effort is if they are past the 72 hours.
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Re: HOT!!!! AC ERROR FARES!!
« Reply #216 on: August 28, 2017, 05:32:29 PM »
IMO the reasonable effort refers to their method of notifying the customer. ie they will use email or phone but if their message goes to spam or your service stinks and they cannot reach you by phone, they've done a reasonable effort to notify the customer.

That seems accurate to me.

Can an argument be made that YQ is not subject to this, as it is not the fare, but rather a surcharge?

Not sure if we need to be arguing any of this, as we don't know if AC will try to void the tickets. Was there any official communication? After all, this made global news, was available on all platforms, and travel agents sold many tickets ex-TLV besides for whatever was generated by DDMS and other US based travel websites.
I've been waiting over 5 years with bated breath for someone to say that!
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Offline Dan

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Re: HOT!!!! AC ERROR FARES!!
« Reply #217 on: August 28, 2017, 05:49:11 PM »
Anyone want to tweet @AirCanada and ask if they are honoring yesterday's tickets bought without YQ?

AKA
?ref_src=twsrc%5Etfw&ref_url=https%3A%2F%2Fwww.dansdeals.com%2Fairfare-deals%2Fair-canada-will-honor-todays-glitch-tickets%2F
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline EJB

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Re: HOT!!!! AC ERROR FARES!!
« Reply #218 on: August 28, 2017, 06:07:13 PM »
Anyone want to tweet @AirCanada and ask if they are honoring yesterday's tickets bought without YQ?

AKA
?ref_src=twsrc%5Etfw&ref_url=https%3A%2F%2Fwww.dansdeals.com%2Fairfare-deals%2Fair-canada-will-honor-todays-glitch-tickets%2F

I volunteer you lol

Offline Work-for-ur-muny

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Re: HOT!!!! AC ERROR FARES!!
« Reply #219 on: August 28, 2017, 07:16:54 PM »
Anyone want to tweet @AirCanada and ask if they are honoring yesterday's tickets bought without YQ?

AKA
?ref_src=twsrc%5Etfw&ref_url=https%3A%2F%2Fwww.dansdeals.com%2Fairfare-deals%2Fair-canada-will-honor-todays-glitch-tickets%2F
@Dan Is your other twitter username @psorscher1?  :P