Topic Wiki

Chase Recon #1: 1-888-270-2127 or 1-888-245-0625 (no longer in service) 1-800-527-7419[Mon-Fri 7:00AM-10:00PM Sat 8:00AM-5:00PM Sun 9:00AM-5:00PM ET]
Chase Recon #2: 1-888-609-7805 [Mon-Fri 8:00AM-5:00 PM ET]
Chase Business Recon #: 1-800-453-9719 [Mon-Fri 8:00AM-5:00PM ET]

Chase Fraud # 1: 1-877-470-9042  [Mon-Fri 8:00AM-8:00PM ET]
Chase Fraud # 2: 1-800-278-8830
(If you have a fraud alert on your account, recon will instantly transfer you here for verification, so you might as well call directly)

To fax in verification documents:
#1: 888-643-9624
#2: 888-643-9628
#3: 201-328-3289 (according to a rep from this dept, it's quicker than the other listed numbers)

Chase CS #: 1-800-432-3117

To know whether your application is pending or declined:
Call CS 1-888-338-2586 or 1-800-432-3117 and press # or 1. (If it's asking for your full 16 digits account number, it's 1. If it's asking for only your last 4 digits, it's #)
Press 3, then 1, then key in your SSN.
If you hear:
This application is being reviewed. You will be notified in writing of our decision, in approximately 2 weeks
It's pending.
If you hear:
This application is being reviewed. You will be notified in writing, within 7 to 10 business days, of our decision
It's been declined.

No matter what the status of your app is or what the page said after you hit submit or what Chase emailed you, etc... CALL TODAY! Any "pending" issues can either be addressed once you get your letter in the mail in 2 weeks, or you can JUST CALL TODAY!
And if at first you don't succeed HUCA, HUCA, HUCA etc. If they tell you there's a max of 2 cards per 30 days, HUCA!
PS: If the reason you were declined on a 5/24 card is 5/24, and you are indeed 5/24, YOU WILL NOT GET APPROVED.



Author Topic: Chase Reconsideration  (Read 1433396 times)

Offline Yaalili

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 12108
  • Total likes: 234
  • DansDeals.com Hat Tips 150
  • Gender: Male
    • View Profile
  • Location: USA
  • Programs: Caesars Diamond, Hilton Diamond, Hyatt Explorist, IHG Platinum, Marriott Gold, MLife Gold, National Executive Elite, Radisson Gold, Rock Royalty Wild Card, Wyndham Diamond, DansDeals Lifetime 10K Presidential Platinum Elite.
Re: Chase Reconsideration
« Reply #10515 on: August 25, 2016, 09:36:55 PM »
You wait a few days and try again.

Why does that help if they have notes on account?

Offline yandmk

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2014
  • Posts: 1671
  • Total likes: 117
  • DansDeals.com Hat Tips 28
    • View Profile
Re: Chase Reconsideration
« Reply #10516 on: August 25, 2016, 09:39:23 PM »
Just applied and the automated message says:
This application is being reviewed. You will be notified in writing, within 7 to 10 business days, of our decision.
But the email says:
Thank you for submitting a credit card application to Chase.

 
Here's what you can expect next:
 
 We'll let you know of our decision through U.S. mail within the next 30 days. Please don't resubmit this application while waiting for our decision.

 
 
 If we approve your application, we'll send your card and other important information to you by U.S
 mail. Once you receive your card, call the number on the sticker right away so you can take advantage of everything your card has to offer.

 
 
 If we don't approve your application, we'll send you a letter explaining why.

Thank you for applying for a Chase credit card

Rep. says it's pending. Is the info in the wiki still accurate? Can it be it's pending even though the automated message says the above?
And if it's pending, is it preferable to call, or to wait a bit (CSR <5/24)?

Offline LoLo

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2014
  • Posts: 3630
  • Total likes: 136
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Chase Reconsideration
« Reply #10517 on: August 25, 2016, 09:39:39 PM »
Why does that help if they have notes on account?
Just the way it always was. when the rep mentioned it to me, i just said "yea, but i hope you'll be nicer to me".

Offline SrulyS

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Dec 2015
  • Posts: 602
  • Total likes: 59
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Chase Reconsideration
« Reply #10518 on: August 25, 2016, 09:53:02 PM »
Psa chase reconsideration takes down notes from every call, much like Barclays. Essentially killing the HUCA method. They specifically mentioned that I had already called multiple times, and there was nothing they can do to have it reconsidered.

You can keep trying.

All about the rep you get. Some won't look at the notes properly, some are nice and some will read them and tell you to take a hike.
She no doubt took notes but that doesn't mean your next rep will read them and care.
When I call recon I first listen to the tone of voice the rep answers the phone... If I don't like it I just hang up... It can take me over 5 calls till someone answers with a cheerful tone :)

Offline Oceanblue

  • Dansdeals Gold Elite
  • ***
  • Join Date: Apr 2014
  • Posts: 208
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Seattle
Re: Chase Reconsideration
« Reply #10519 on: August 26, 2016, 11:17:55 AM »
Rep. says it's pending. Is the info in the wiki still accurate? Can it be it's pending even though the automated message says the above?
And if it's pending, is it preferable to call, or to wait a bit (CSR <5/24)?

Wondering this too.  I called and they made it sound like I could move credit around to open the account but still get that automated message when I call for the application status. I think it still means its declined. I called recon again and they confirmed it was declined again.
« Last Edit: August 26, 2016, 11:21:05 AM by Oceanblue »

Offline bsimcha

  • Dansdeals Bronze Elite
  • *
  • Join Date: Apr 2013
  • Posts: 38
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Chase Reconsideration
« Reply #10520 on: August 26, 2016, 06:55:10 PM »
Application is pending. What are the chances of getting approved without calling? Recon said I have to wait it out nothing I can do over the phone.

Update got approved without any further calling.

Offline Yaalili

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 12108
  • Total likes: 234
  • DansDeals.com Hat Tips 150
  • Gender: Male
    • View Profile
  • Location: USA
  • Programs: Caesars Diamond, Hilton Diamond, Hyatt Explorist, IHG Platinum, Marriott Gold, MLife Gold, National Executive Elite, Radisson Gold, Rock Royalty Wild Card, Wyndham Diamond, DansDeals Lifetime 10K Presidential Platinum Elite.
Re: Chase Reconsideration
« Reply #10521 on: August 26, 2016, 06:55:59 PM »
Update got approved without any further calling.

For the reserve with 5/24?

Offline DaveInLA

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2013
  • Posts: 502
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Chase Reconsideration
« Reply #10522 on: August 26, 2016, 08:46:29 PM »
Applied for CSR in branch and got rejected for 5/24. I was told this was a final decision. I then got Private Client the next day and the CPC banker said he was told that I had to call in for reconsideration. I spoke with the agent and answered some questions about employer and income. After a 5-10 minute hold, he told me that my application will be re-reviewed and I'll get a decision in the mail in 1-2 wks. He said they're too busy to take inquiries by phone regarding status. For those who got the "you'll hear from us in 1-2 wks" line, what has been the success/failure rate?

Offline peace123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2012
  • Posts: 1257
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: usa
Re: Chase Reconsideration
« Reply #10523 on: August 27, 2016, 02:52:11 AM »
PENDING TO DENIAL ON RECON.  Went to a branch, he says once denied, applying for it again will result in hard pull again and there is nothing he could do for approval and he keeps recommending me Chase saving account that requires $15k deposit for $100 bonus. told him no thanks, he then says you should try Chase Slate card. I told him No that's not why i am here. He had no idea about 5/24 rule

Offline Ysturmwind

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2014
  • Posts: 171
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: United States
Re: Chase Reconsideration
« Reply #10524 on: August 27, 2016, 09:52:28 PM »
I applied for the CSR on Monday night, I know bad idea, I got pending and called in on Tuesday. They said I had 5/24 but I told them it was mostly AUs and the guy recommended it for approval, but it had to go to verification. I spoke to the verification guy and he also recommended it for approval, but its been sitting pending ever since. I called back on Friday and tonight and they said that there is nothing they can do to speed up the process I just have to wait it out. Anyone have any experience with this?

Offline 12HRS

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2013
  • Posts: 5047
  • Total likes: 479
  • DansDeals.com Hat Tips 6
    • View Profile
Re: Chase Reconsideration
« Reply #10525 on: August 28, 2016, 12:23:40 AM »
I applied for the CSR on Monday night, I know bad idea, I got pending and called in on Tuesday. They said I had 5/24 but I told them it was mostly AUs and the guy recommended it for approval, but it had to go to verification. I spoke to the verification guy and he also recommended it for approval, but its been sitting pending ever since. I called back on Friday and tonight and they said that there is nothing they can do to speed up the process I just have to wait it out. Anyone have any experience with this?

just wait. IME it should be ok at this point

Offline bsimcha

  • Dansdeals Bronze Elite
  • *
  • Join Date: Apr 2013
  • Posts: 38
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Chase Reconsideration
« Reply #10526 on: August 28, 2016, 01:05:10 AM »
For the reserve with 5/24?
Yes for CSR but I'm below 5/24.

Offline deltastubs

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2015
  • Posts: 289
  • Total likes: 10
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: usa
Re: Chase Reconsideration
« Reply #10527 on: August 29, 2016, 02:45:03 PM »
Any datapoints for recon on 5/24 (hard denial) being able to get reconsidered and how you did it (preferably in regards to sapphire reserve) (no cpc)?

Offline ranhan429

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jul 2013
  • Posts: 958
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Tel Aviv ya habbibi
Re: Chase Reconsideration
« Reply #10528 on: August 30, 2016, 05:19:52 PM »
Any datapoints for recon on 5/24 (hard denial) being able to get reconsidered and how you did it (preferably in regards to sapphire reserve) (no cpc)?

+1 would also like to know...
כפרות על כפרה

Offline Thingywingy

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2011
  • Posts: 4534
  • Total likes: 24
  • DansDeals.com Hat Tips 24
    • View Profile
Re: Chase Reconsideration
« Reply #10529 on: August 31, 2016, 01:58:57 PM »
I submitted a SR application on 8/29. I called recon. who mentioned that multiple account have been opened....they where able to approve the application when I mentioned that 7/8 where AU's. After much nudging from Dan & others, I took the plunge and applied for the Marriot...initially I got 7-10 day  shpeel. I called recon. today, and it they rep. reviewed account submitted a recommendation for reconsideration. He told me it has to be reviewed by a more senior lender, but he expects it to go through. He said I will get a letter in one to two weeks. Is that the common procedure? I'm used to them approving (or not) while still on the phone...
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.