Author Topic: Free hotels/Best rate guarantee (Read 432419 times)

Yehuda25 · « **Reply #1580 on:** January 05, 2015, 01:32:21 PM »

Has anyone ever got this?

Dear .....,
Thank you for contacting our office regarding our Best Price Guarantee in reference to rates at the InterContinental ....., We appreciate the opportunity to assist you with this matter.
We would like to inform you that we are still researching the room accommodation you found on ......, Once we have checked the lower rate and room accommodation you have found on the third party website; and have verified that all the Terms and Conditions have been met, you will receive a confirmation from our office.

Emkay · « **Reply #1581 on:** January 05, 2015, 03:20:25 PM »

Quote from: Yehuda25 on January 05, 2015, 01:32:21 PM

Has anyone ever got this?

Dear .....,
Thank you for contacting our office regarding our Best Price Guarantee in reference to rates at the InterContinental ....., We appreciate the opportunity to assist you with this matter.
We would like to inform you that we are still researching the room accommodation you found on ......, Once we have checked the lower rate and room accommodation you have found on the third party website; and have verified that all the Terms and Conditions have been met, you will receive a confirmation from our office.

Yes and I waited over a month before cancelling with no response other than a weekly followup which was the same email

Yehuda25 · « **Reply #1582 on:** January 05, 2015, 04:08:14 PM »

Quote from: Emkay on January 05, 2015, 03:20:25 PM

Yes and I waited over a month before cancelling with no response other than a weekly followup which was the same email

Any suggestions? Is there a phone number to call?

Emkay · « **Reply #1583 on:** January 05, 2015, 04:33:56 PM »

Quote from: Yehuda25 on January 05, 2015, 04:08:14 PM

Any suggestions? Is there a phone number to call?

Not really

Yehuda25 · « **Reply #1584 on:** January 05, 2015, 05:13:36 PM »

Quote from: Emkay on January 05, 2015, 04:33:56 PM

Not really

Oh well, I hope they get back to me soon. Meanwhile i'll try to dig up a phone number from somewhere.

shimino1 · « **Reply #1585 on:** January 05, 2015, 05:30:11 PM »

Quote from: Yehuda25 on January 05, 2015, 01:32:21 PM

Has anyone ever got this?

Dear .....,
Thank you for contacting our office regarding our Best Price Guarantee in reference to rates at the InterContinental ....., We appreciate the opportunity to assist you with this matter.
We would like to inform you that we are still researching the room accommodation you found on ......, Once we have checked the lower rate and room accommodation you have found on the third party website; and have verified that all the Terms and Conditions have been met, you will receive a confirmation from our office.

Ive gotten it a few times. Dosent mean anything for your chances.
I think its becuase they try to answer within a day of the claim so if they dont get around to checking it within a certin time frame, they send you that reply.
You can expect a response in the next day or two.

Yehuda25 · « **Reply #1586 on:** January 05, 2015, 07:42:26 PM »

Quote from: shimino1 on January 05, 2015, 05:30:11 PM

Ive gotten it a few times. Dosent mean anything for your chances.
I think its becuase they try to answer within a day of the claim so if they dont get around to checking it within a certin time frame, they send you that reply.
You can expect a response in the next day or two.

thanks, for the glimmer of hope

Yehuda25 · « **Reply #1587 on:** January 07, 2015, 09:24:21 AM »

This just keeps going!!

Dear ....,

Thank you for your email and we apologize for any inconvenience this has caused you.

Please allow me to explain that our department is only able to correspond through email or the online claim form and apologize for any inconvenience this process may have caused you.

Please know that we are still verifying some information on www......com and you will receive a confirmation from our office. Rest assured that we already took screenshots of both web sites upon receipt of your claim.

We appreciate your patience and will contact you via email when this has been confirmed.

Should you have further questions regarding the specific Terms and Conditions of the program, you may visit http://www.ihg.com/bestprice.

If you need further assistance, please feel free to contact us.

Emkay · « **Reply #1588 on:** January 07, 2015, 09:33:45 AM »

Quote from: Yehuda25 on January 07, 2015, 09:24:21 AM

This just keeps going!!

Dear ....,

Thank you for your email and we apologize for any inconvenience this has caused you.

Please allow me to explain that our department is only able to correspond through email or the online claim form and apologize for any inconvenience this process may have caused you.

Please know that we are still verifying some information on www......com and you will receive a confirmation from our office. Rest assured that we already took screenshots of both web sites upon receipt of your claim.

We appreciate your patience and will contact you via email when this has been confirmed.

Should you have further questions regarding the specific Terms and Conditions of the program, you may visit http://www.ihg.com/bestprice.

If you need further assistance, please feel free to contact us.

There trying hard to find something

Yehuda25 · « **Reply #1589 on:** January 07, 2015, 09:43:24 AM »

Quote from: Emkay on January 07, 2015, 09:33:45 AM

There trying hard to find something

Yehuda25 · « **Reply #1590 on:** January 07, 2015, 08:33:03 PM »

Dear ....,

Thank you for contacting our office regarding the Best Price Guarantee in reference to rates at the ......... We appreciate the opportunity to assist you with this.

We have verified the lower rate you found on www...... . We are now working on the best way to adjust your reservation with confirmation number ...... and appreciate your patience. Please note that there is no standard response time with regards to the adjustment and that we will be contacting you via e-mail once we have been able to adjust the reservation.

As a reminder please note the following:

1. The reservation is non-transferable and the name/s on the reservation must remain the same. This claim has been deemed valid for 1 adult based on the reservation submitted to us. Please be advised that if the occupancy of the room exceeds the prescribed number the free night shall be forfeited.
2. Any changes to the reservation such as number of occupants, length of stay, dates of stay, type of room and such are not allowed and would mean the forfeiture of your free night.
3. A valid government issued ID is required upon check-in that matches the name found on the reservation for the free night to be honored. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date.
4. If an individual or members of the same household make multiple claims for two or more nights in the same seven (7) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored.
5. Cancelling your reservation after a valid claim is awarded would mean the forfeiture of the free night and any applicable rate adjustment.

Please be reminded that this reservation is booked under an advance purchase rate category and requires prepayment. The charge takes place between the time of booking and the arrival date. Please be reminded that the credit card on file should be approved when the hotel attempts to make the charge or adjustment. In the event of a failure transaction or declined credit card, the free night and rate adjustment will no longer be honored pursuant to the Best Price Guarantee Terms and Conditions.

IHG reserves the right to cancel a previously awarded free night and to cancel the lower prices for the rest of the nights of a multi-night reservation if it is found that a customer has violated or circumvented the Best Price Guarantee Terms & Conditions. Resale of rooms eligible for the Best Price Guarantee is strictly prohibited. In the event IHG believes that a room eligible for the Best Price Guarantee has been resold, or the Best Price Guarantee is otherwise being intentionally abused or manipulated to circumvent its intent, we reserve the right to cancel the previously-awarded free room night and to cancel the lower prices for the rest of the nights of a multi-night reservation, and to reject future Best Price Guarantee claims from any persons who participated in such actions.

We look forward to accommodating your upcoming reservation and if you need further assistance, please feel free to contact us.

Best Regards,

Yehuda25 · « **Reply #1591 on:** January 07, 2015, 08:35:57 PM »

So it got approved, though I hope the fact that I originally booked it with a temporary number with a $1 limit does not affect it, though the terms and conditions state otherwise.

Emkay · « **Reply #1592 on:** January 08, 2015, 02:20:23 AM »

Quote from: Yehuda25 on January 07, 2015, 08:35:57 PM

So it got approved, though I hope the fact that I originally booked it with a temporary number with a $1 limit does not affect it, though the terms and conditions state otherwise.

can you post what site you found it on?

shimino1 · « **Reply #1593 on:** January 08, 2015, 05:20:02 AM »

Quote from: Yehuda25 on January 07, 2015, 08:35:57 PM

So it got approved, though I hope the fact that I originally booked it with a temporary number with a $1 limit does not affect it, though the terms and conditions state otherwise.

If you booked a refundable rate, theres no problam.
IME even a non refundable rate should be fine but please post your expirience. Btw congrats.

shimino1 · « **Reply #1594 on:** January 08, 2015, 05:21:23 AM »

Quote from: Emkay on January 08, 2015, 02:20:23 AM

can you post what site you found it on?

I would guss its gone by now.

Emkay · « **Reply #1595 on:** January 08, 2015, 05:30:17 AM »

Quote from: shimino1 on January 08, 2015, 05:21:23 AM

I would guss its gone by now.

im assuming so too nor do I currently have a need for one. I just like collecting data points for the future

lunatic · « **Reply #1596 on:** January 08, 2015, 07:18:34 AM »

For IHG, has anyone been able to dispute a denial by phone? Or is it only by email

Yehuda25 · « **Reply #1597 on:** January 08, 2015, 07:35:33 AM »

Quote from: lunatic on January 08, 2015, 07:18:34 AM

For IHG, has anyone been able to dispute a denial by phone? Or is it only by email

only by email.

Yehuda25 · « **Reply #1598 on:** January 08, 2015, 07:36:24 AM »

Quote from: shimino1 on January 08, 2015, 05:20:02 AM

If you booked a refundable rate, theres no problam.
IME even a non refundable rate should be fine but please post your expirience. Btw congrats.

non refundable, but I think I got to them before they attempted to charge me.

lunatic · « **Reply #1599 on:** January 08, 2015, 08:33:23 AM »

Anybody try twitter to dispute an ihg denial

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Author Topic: Free hotels/Best rate guarantee (Read 432419 times)