I had a situation on united flight to tlv where a steward made a nasty comment to another stewardess about me. I told him that I heard what he said and he did not even appologize.
I wrote united that i decided to give them a chance to respond before going to social media. (I gave them alk the details and even said that i can send them a picture of the guy if they want) the response from united was they put 10,000 bonus miles in my acct.
Any one have any experience with this kind of experience. I wad expecting more then that.