Author Topic: Amex Platinum - Benefits linger after closing card?  (Read 3502 times)

Offline doublejay

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Amex Platinum - Benefits linger after closing card?
« on: June 27, 2011, 12:59:09 PM »
Anyone know about the following two scenarios?

I buy a laptop with Amex Platinum and then cancel card some point later

1) With no other Amex card - can i call up to claim benefits such as warranty, return/theft protection, etc?

2) With a diff. Amex card still active - can i call up to claim benefits such as warranty, return/theft protection, etc?

Offline Avid Reader

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #1 on: July 01, 2011, 07:49:13 AM »
Anyone know about the following two scenarios?

I buy a laptop with Amex Platinum and then cancel card some point later

1) With no other Amex card - can i call up to claim benefits such as warranty, return/theft protection, etc?

2) With a diff. Amex card still active - can i call up to claim benefits such as warranty, return/theft protection, etc?

I'm pretty sure the answer is no on both. I have one AMEX I never close especially for these built in benefits.

Offline gogreen

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #2 on: November 15, 2011, 12:31:10 PM »
2) With a diff. Amex card still active - can i call up to claim benefits such as warranty, return/theft protection, etc?

I just spoke with an Amex Extended Warranty agent (800-225-3750), and she said as long as you have another active (eligible) Amex card and you've kept all the documentation they'll process the Warranty on the active card.

Offline Dan

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #3 on: November 15, 2011, 12:42:38 PM »
I just spoke with an Amex Extended Warranty agent (800-225-3750), and she said as long as you have another active (eligible) Amex card and you've kept all the documentation they'll process the Warranty on the active card.
Wow, never heard that before!
Can anyone else confirm firsthand?
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Offline AsherO

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #4 on: November 15, 2011, 01:02:56 PM »
Wow, never heard that before!

+1, if this is their official policy I'd love to get confirmation if it.
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Offline mordys

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #5 on: November 15, 2011, 01:48:18 PM »
Worked for me for return protection.  Bought something on a premier rewards card and clased it.  They processed the claim with my green business card.

Offline Dan

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #6 on: November 15, 2011, 01:54:59 PM »
Worked for me for return protection.  Bought something on a premier rewards card and clased it.  They processed the claim with my green business card.
Awesome!
Anyone do it with a warranty item?
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Offline AJK

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #7 on: November 15, 2011, 02:07:43 PM »
Just another (potential) reason AMEX's warranty, return protection, etc, are the best.
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Offline Smokey Joe Robinson

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #8 on: November 15, 2011, 02:46:10 PM »
I was always wondering about this. Thanks for opening a thread about it. More reason to constantly churn  :P
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Offline AJK

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #9 on: November 15, 2011, 02:52:12 PM »
I was always wondering about this. Thanks for opening a thread about it. More reason to constantly churn  :P

... or, more precisely, a reason not to worry about churning :P
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Offline Ez

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #10 on: February 24, 2012, 02:25:45 AM »
she said as long as you have another active (eligible) Amex card and you've kept all the documentation they'll process the Warranty on the active card.

Do i really need to keep every receipt just in case i'll ever have to use the amex warranty?

Offline David B

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Re: Amex Platinum - Benefits linger after closing card?
« Reply #11 on: February 24, 2012, 11:12:48 AM »
Do i really need to keep every receipt just in case i'll ever have to use the amex warranty?

By the way, the beauty of buying online (Amazon or elsewhere) is you'll always have a copy of the receipt in your email inbox.  In the case of Amazon, you'll have it there as well as under your Account Summary online.