Author Topic: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip  (Read 5193 times)

Offline YossieW

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Offline Thingywingy

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #1 on: October 30, 2017, 07:41:11 PM »
whats the cancellation policy if I book direct with them not priceline?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline SearchGuy

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #2 on: October 30, 2017, 07:43:40 PM »
whats the cancellation policy if I book direct with them not priceline?
probably 24 hours

Offline Thingywingy

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #3 on: October 30, 2017, 07:54:29 PM »
Not sure what currently confirming means...?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline Thingywingy

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #4 on: October 31, 2017, 11:22:42 AM »
"Hello ********,

Our records indicate that you recently tried to purchase a reservation with Virgin Australia. Once the purchase request was made we attempted to confirm ticketing with the airline however the booking has been rejected due to a fare filing issue.

Because of this issue we are unable to confirm your tickets and you will need to place a new reservation for your intended travel dates. Please note your credit card has not been charged.

We apologize for the inconvenience and stand ready to assist you with rebooking your travel plans at www.priceline.com.

Sincerely,

Priceline.com Customer Care"
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #5 on: October 31, 2017, 12:13:47 PM »
Anyone going to bother with DOT complaint? If it really wasn't ticketed yet, probably don't have much of a complaint again Virgin Australia.
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Offline SearchGuy

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #6 on: October 31, 2017, 11:21:09 PM »
The price Priceline presented was probably never a valid fare, a booking at $280 on VA website would likely result in an eticket (DDMS comment)

Offline nobiggy

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #7 on: October 31, 2017, 11:26:26 PM »
The price Priceline presented was probably never a valid fare, a booking at $280 on VA website would likely result in an eticket (DDMS comment)
I booked on VA website and got a ticket number and all....I canceled since I don't think i'll be able to manage in Y.....

Offline ME17

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #8 on: November 10, 2017, 10:26:59 AM »
Anyone going to bother with DOT complaint? If it really wasn't ticketed yet, probably don't have much of a complaint again Virgin Australia.
I need help to file a complaint- my flight was just canceled almost two weeks later. Already booked an LA flight and CC was charged for this flight as well.

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #9 on: November 10, 2017, 10:41:30 AM »
I need help to file a complaint- my flight was just canceled almost two weeks later. Already booked an LA flight and CC was charged for this flight as well.
https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm

Offline ME17

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #11 on: November 12, 2017, 05:44:19 PM »
they've got to update the DOT rules that mistakes have to be cancelled by airline within 24-48h or a fair time frame, forget about refunding other arrangements, it's just not fair that people safely assume that after 9 days pass by and the tickets still show valid only for the airline to come and cancel!

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #12 on: November 14, 2017, 04:56:56 PM »
Yeah, ridiculous! Got my notification of flight cancellation also... was skeptical at first too, but after a week going by I was really looking forward to this one. Filed a complaint...
--edit: for the record, I had been issued a ticket

Offline SearchGuy

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #13 on: November 14, 2017, 11:38:16 PM »
Yeah, ridiculous! Got my notification of flight cancellation also... was skeptical at first too, but after a week going by I was really looking forward to this one. Filed a complaint...
--edit: for the record, I had been issued a ticket
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Offline ME17

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #14 on: January 01, 2018, 01:32:25 PM »
https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm
virgin australia won't reimburse me for my connecting United flight. "until a letter from the airline is received stating my credit has been voided." United's cancellation policy is no refunds and if you want you can pay $200 change fee and then use the  value of the ticket towards a new flight. So they are claiming i have a credit with United. Any ideas?

Offline ckmk47

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #15 on: January 01, 2018, 01:50:28 PM »
virgin australia won't reimburse me for my connecting United flight. "until a letter from the airline is received stating my credit has been voided." United's cancellation policy is no refunds and if you want you can pay $200 change fee and then use the  value of the ticket towards a new flight. So they are claiming i have a credit with United. Any ideas?
Does your cancellation email say what happens to your ticket price?
How about you go to your account on United and see if there's a way to show no credit has been issued?
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Offline ME17

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #16 on: January 01, 2018, 02:00:49 PM »
Does your cancellation email say what happens to your ticket price?
How about you go to your account on United and see if there's a way to show no credit has been issued?

Reservation, IKPPVK, was cancelled and the value of your ticket can be applied to future travel on United Airlines. Please note the confirmation number for your reservation. When you are ready to travel again, return to this cancelled reservation in Manage Reservations to make changes for a future trip.
Please do not reply to this e-mail.

unfortunately this is what the email says, but I have to pay a $200 change fee to use that value so i'm stuck

Offline brodes18

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #17 on: January 01, 2018, 03:47:44 PM »
Reservation, IKPPVK, was cancelled and the value of your ticket can be applied to future travel on United Airlines. Please note the confirmation number for your reservation. When you are ready to travel again, return to this cancelled reservation in Manage Reservations to make changes for a future trip.
Please do not reply to this e-mail.

unfortunately this is what the email says, but I have to pay a $200 change fee to use that value so i'm stuck

Did you file a DOT complaint?

Offline ME17

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #18 on: January 01, 2018, 04:11:55 PM »
Did you file a DOT complaint?
Yes and the Rep said that the airline is entitled to ask for a letter from united showing my credit was voided. Am I stuck?

Offline brodes18

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Re: Virgin Australia – $172: Dallas – Melbourne, Australia. Roundtrip
« Reply #19 on: January 01, 2018, 05:00:08 PM »
Yes and the Rep said that the airline is entitled to ask for a letter from united showing my credit was voided. Am I stuck?
Call United and ask them to void it?