Author Topic: AA Mastercard once its closed (even if the banks error) cannot be opened  (Read 2188 times)

Offline isrealsuits

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The bank made a error and thought i owed them like a couple of dollars .....basically they closed the card and it went on my record ....when i called them they realized their error and fixed it , however they said that i cant be reopened after i went up the line of super visors they were supposed to get back to me they never did..... when i call them back a while later they acknowledged that noone called back but htey said since its over 90 days they cannot reopen the card ..... thay sent me 2 letters  claiming 2 different reasons why they cant reopen the card

My question is , is this accurate or is there a way for them to reopen?

Offline davidrotts63

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #1 on: January 18, 2018, 08:35:16 PM »
The bank made a error and thought i owed them like a couple of dollars .....basically they closed the card and it went on my record ....when i called them they realized their error and fixed it , however they said that i cant be reopened after i went up the line of super visors they were supposed to get back to me they never did..... when i call them back a while later they acknowledged that noone called back but htey said since its over 90 days they cannot reopen the card ..... thay sent me 2 letters  claiming 2 different reasons why they cant reopen the card

My question is , is this accurate or is there a way for them to reopen?
Try filing a complaint with the CFPB
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Offline netzih

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #2 on: January 18, 2018, 11:58:13 PM »
Is this Citi?

I once called Citi about something (regarding Citi AAdvantage) and the lady thought I wanted to close the account. She asked and I said "no, I do not want the account closed"
The next day I called again (was trying to HUCA about issue I was having) and was told that account was closed per my request, went through supervisors and all said no way it can be opened.
I finally got a hold of a supervisor who I told to listen to recordings of call to see that i never requested to close it.
She called me later confirming that I had not requested it to be closed and she submitted it to a higher office to be reopened (which it was).
With citi if you get a foreign representative which can't get anywhere just request to be transferred to call center in the states (they sometimes sound annoyed at you but IME they can do more)

(although by me it was under 90 days. but pretty sure they can do anything they want)

Offline thaber

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #3 on: January 19, 2018, 12:28:53 AM »
Try filing a complaint with the CFPB
Defunded

Offline chff

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Offline isrealsuits

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #5 on: January 22, 2018, 11:00:06 PM »
any other ideas?

Offline ckmk47

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #6 on: January 22, 2018, 11:18:18 PM »
any other ideas?
Why is it so important to you that it be reopened?
Do you have other options to accomplish that?
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Offline davidrotts63

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #7 on: January 22, 2018, 11:21:34 PM »
any other ideas?
Did you try the CFPB?
Why is it so important to you that it be reopened?
Do you have other options to accomplish that?
CBI on CR isn't bad enough?
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Offline ckmk47

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #8 on: January 23, 2018, 01:05:52 AM »
CBI on CR isn't bad enough?
Can you get the bank to write a note that you can add to the credit reports, that the card was closed for technical reasons not credit unworthyness.
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Offline yitrap

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #9 on: January 23, 2018, 05:18:19 AM »


CBI on CR isn't bad enough?

Only an issue if an underwriter is looking and even then not such an issue

Offline isrealsuits

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #10 on: January 23, 2018, 09:01:31 PM »
UPDATE
got through to  someone and trla they did the impossible and opened it back up!!!!!!!!!!!!!!

Offline davidrotts63

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #11 on: January 23, 2018, 09:02:45 PM »
UPDATE
got through to  someone and trla they did the impossible and opened it back up!!!!!!!!!!!!!!
Congrats
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Offline ckmk47

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Offline noturbizniss

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #13 on: January 24, 2018, 09:53:47 AM »
UPDATE
got through to  someone and trla they did the impossible and opened it back up!!!!!!!!!!!!!!
Thread title is now EXTREMELY misleading!! ;D
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline davidrotts63

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #14 on: January 24, 2018, 09:57:13 AM »
Thread title is now EXTREMELY misleading!! ;D
Not so true, because the initial question was "is it true....?".
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline noturbizniss

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #15 on: January 24, 2018, 10:19:47 AM »
Not so true, because the initial question was "is it true....?".
Op is correct title is not anymore.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
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Offline davidrotts63

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Re: AA Mastercard once its closed (even if the banks error) cannot be opened
« Reply #16 on: January 24, 2018, 10:22:55 AM »
Op is correct title is not anymore.
Add a question mark to the end of it and all is good
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch