I just wanted to post an addendum to my very long TR above. On our return flight to JFK, they damaged our stroller. The canopy was slightly ripped. We went to the Turkish Airlines desk before we left the airport and within 10 minutes we had a case number and were instructed to email the appropriate department. Once I did that, they asked me for some things like pictures of the damage, a copy of my boarding pass and passport, a receipt for the stroller, etc. I scanned and sent it to them. Then they asked me to snail mail them a signed release form agreeing to accept their payment (The price I paid for the stroller!) as a full resolution of the claim. Once I mailed it, within about 2 weeks, I received the check and just deposited it. Any delays in getting this check were due to my laziness and time constraints. They were very helpful and accommodating. I was quite impressed with the very little hassle they gave me. So, once again, my experience with Turkish was very good. I would almost be upset if I were forced to take another airline the next time I went to Israel because the other airline offered a far lower price (Ukraine, Aeroflot, etc). And I wish that airlines like El Al would get with the program so that I would want to fly with them more.