Author Topic: Turkish Airlines  (Read 308362 times)

Offline SHL

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Re: Turkish Airlines
« Reply #1180 on: September 20, 2023, 03:18:33 PM »
I finally got through to them and they charged $70 per ticket. I didnt have the strength to fight. Where can I file a complaint? Anyone have a link to the Israeli Ministry?

Israeli law

According to Israeli Consumer Protection Law (“CPL”), 5741-1981, any transaction  carried out in a "long-distance sales transaction" (according to the definition of this term under the Israeli CPL) can be canceled within fourteen (14) days of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary.

Subject to the provisions of the Law, if you are a consumer who is “disabled”, “senior citizen” or “new immigrant”, as these terms are defined under the CPL, you can cancel a "long-distance sales transaction" within four (4) months as of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary.

This will apply solely on transactions which included a conversation between yourself and the seller (including a conversation by means of electronic communication). Kindly note that we are entitled to demand documentation to verify your status.

When a cancellation is being made according to the provisions of the CPL as stipulated above, the cancellation fee shall be equal to the lesser between 5% and NIS 100.

When a cancellation under the provisions of the CPL is a result of non-conformance, failure to provide the service at the scheduled date or due to any other alleged breach of contract – you will be entitled to receive a full refund within 14 days from the cancellation notice.

A “long distance transaction” can be cancelled through each of the following methods:

Orally, through our customer service center, at the telephone number +97236945919;
By email to: sales.tlv@thy.com
The cancellation notice must contain the name of the customer and the identification number.

Offline hvaces42

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Re: Turkish Airlines
« Reply #1181 on: September 20, 2023, 03:20:16 PM »
Israeli law

According to Israeli Consumer Protection Law (“CPL”), 5741-1981, any transaction  carried out in a "long-distance sales transaction" (according to the definition of this term under the Israeli CPL) can be canceled within fourteen (14) days of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary.

Subject to the provisions of the Law, if you are a consumer who is “disabled”, “senior citizen” or “new immigrant”, as these terms are defined under the CPL, you can cancel a "long-distance sales transaction" within four (4) months as of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary.

This will apply solely on transactions which included a conversation between yourself and the seller (including a conversation by means of electronic communication). Kindly note that we are entitled to demand documentation to verify your status.

When a cancellation is being made according to the provisions of the CPL as stipulated above, the cancellation fee shall be equal to the lesser between 5% and NIS 100.

When a cancellation under the provisions of the CPL is a result of non-conformance, failure to provide the service at the scheduled date or due to any other alleged breach of contract – you will be entitled to receive a full refund within 14 days from the cancellation notice.

A “long distance transaction” can be cancelled through each of the following methods:

Orally, through our customer service center, at the telephone number +97236945919;
By email to: sales.tlv@thy.com
The cancellation notice must contain the name of the customer and the identification number.
Aware of all of that. How do they calculate Award cost
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Offline SHL

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Re: Turkish Airlines
« Reply #1182 on: September 20, 2023, 03:20:58 PM »
Aware of all of that. How do they calculate Award cost
Their valuation of the miles

Offline hvaces42

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Re: Turkish Airlines
« Reply #1183 on: September 20, 2023, 03:22:20 PM »
Their valuation of the miles
So $70 sounds like a fair number then. 3cpp x 47k x 5% is about $70
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Offline SHL

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Re: Turkish Airlines
« Reply #1184 on: September 20, 2023, 03:23:41 PM »
So $70 sounds like a fair number then. 3cpp x 47k x 5% is about $70
Ask them that
You asked the basis of the charge
This is the basis

Offline SHL

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Re: Turkish Airlines
« Reply #1185 on: September 20, 2023, 03:25:33 PM »
If you want to file with Israeli ministry of transportation
There is a separate thread with contact info

Offline Darth1

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Re: Turkish Airlines
« Reply #1186 on: September 20, 2023, 04:15:13 PM »
When did Turkish update there website? It now shows the option for Star Award Ticket right next to the award ticket search. It also displays both economy and business pricing in the same view.

Offline hvaces42

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Re: Turkish Airlines
« Reply #1187 on: September 20, 2023, 04:18:48 PM »
If you want to file with Israeli ministry of transportation
There is a separate thread with contact info
Link?
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Offline bmw

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Re: Turkish Airlines
« Reply #1188 on: September 20, 2023, 04:29:16 PM »
When did Turkish update there website? It now shows the option for Star Award Ticket right next to the award ticket search. It also displays both economy and business pricing in the same view.

last day or 2 i believe.
next step we need is for them to allow book other ppl besides account holder...

Offline Aviw

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Re: Turkish Airlines
« Reply #1189 on: September 20, 2023, 04:50:35 PM »
Can't book for spouse on same reservation?

Offline bmw

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Re: Turkish Airlines
« Reply #1190 on: September 21, 2023, 01:08:07 AM »
yes  if its  first resevation from the account it may need to be done by phone

i was referring to booking for another person without the account holder

Online YOSSI170

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Re: Turkish Airlines
« Reply #1191 on: September 21, 2023, 10:23:50 AM »
yes  if its  first resevation from the account it may need to be done by phone

i was referring to booking for another person without the account holder

I've already booked a start alliance award on my account and I can't even search for 2 people for a star award, how do you do that?

Offline A3

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Re: Turkish Airlines
« Reply #1192 on: September 21, 2023, 11:33:44 AM »
Scenario:
Flying to TLV for Pesach 2024.
Pesach starts Monday night. Have to leave Sunday.

Would you fly Turkish with a stop over landing in TLV Monday 9am Monday morning.
Or ElaL nonstop landing 7am for $500 more per passenger. (X5)

Offline Moshe Green

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Re: Turkish Airlines
« Reply #1193 on: September 21, 2023, 12:52:14 PM »
Scenario:
Flying to TLV for Pesach 2024.
Pesach starts Monday night. Have to leave Sunday.

Would you fly Turkish with a stop over landing in TLV Monday 9am Monday morning.
Or ElaL nonstop landing 7am for $500 more per passenger. (X5)
how rich are you?

Offline shaulyaakov

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Re: Turkish Airlines
« Reply #1194 on: September 22, 2023, 09:22:38 AM »
I called Turkish to try to get them to book an award on Austrian that UA sees as saver and they wouldn't help.

Buyer beware when transferring miles to them...

Offline egzactly

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Re: Turkish Airlines
« Reply #1195 on: September 22, 2023, 09:46:49 AM »
I called Turkish to try to get them to book an award on Austrian that UA sees as saver and they wouldn't help.

Buyer beware when transferring miles to them...
You know you could’ve just waited till it was confirmed on Turkish, asked them to hold the reservation, then transfer? Even if they don’t hold it, transfers are instant ime.

Heck one time I transferred while I was on the phone with the Turkish rep about to book!

Offline shaulyaakov

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Re: Turkish Airlines
« Reply #1196 on: September 22, 2023, 09:56:52 AM »
You know you could’ve just waited till it was confirmed on Turkish, asked them to hold the reservation, then transfer? Even if they don’t hold it, transfers are instant ime.

Heck one time I transferred while I was on the phone with the Turkish rep about to book!
1. I wasn't aware before that the transfers from Cap1 were instant. Online sources said 24-48 hours

2. I originally booked a flight on TK because Austrian wasn't available.

Then I looked again on UA and it was available, so I would have paid the $70 to switch to that flight since the timing is so much better (gets me home 10 hours earlier).

Instead I just booked it on UA for 44k... If I do go ahead and cancel the TK award, I will have to figure out how to use the miles in my account. I'm holding out hope that either a better option opens up on TK, or at least there's IRROPS so I can get the cancelation fee waived...

Offline CountValentine

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Re: Turkish Airlines
« Reply #1197 on: September 22, 2023, 02:58:18 PM »
How do you get the phone rep to see award space for UA? Called several times and they all claim there is no award space.
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Offline shaulyaakov

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Re: Turkish Airlines
« Reply #1198 on: September 22, 2023, 03:00:41 PM »
How do you get the phone rep to see award space for UA? Called several times and they all claim there is no award space.
Based on my experience, you can't.

If it's not online then in their mind it doesn't exist.

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Re: Turkish Airlines
« Reply #1199 on: September 22, 2023, 03:06:56 PM »
If it's not online then in their mind it doesn't exist.
It is online but won't book. Payment page is messed up.
Only on DDF does 24/6 mean 24/5/half/half
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