Author Topic: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai  (Read 9827 times)

Offline doublejay

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #15 on: July 12, 2011, 04:09:59 PM »
p.s. I didn't receive a call or email yet. But I imagine it's just a matter of time.

Offline Dan

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Offline doublejay

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #17 on: July 12, 2011, 04:27:27 PM »
what does he mean? how did he get 15k?

Offline jj1000

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #18 on: July 12, 2011, 04:34:18 PM »
Lol. I imagine they would require some receipts. Photoshop?

Or purchase a refundable ticket, and show them that receipt. Just say its not refundable....
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Offline Saver2000

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #19 on: July 12, 2011, 04:39:05 PM »
Or purchase a refundable ticket, and show them that receipt. Just say its not refundable....

You think they wont realize that the date on the receipt is today/after he was notified that his reservation  was canceles?

Offline doublejay

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #20 on: July 12, 2011, 05:34:54 PM »
How do i get miles? I am on the phone with them now....

Offline jj1000

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #21 on: July 12, 2011, 05:39:13 PM »
You think they wont realize that the date on the receipt is today/after he was notified that his reservation  was canceles?

Good point. Heh ya didn't put much thought into it. Although even if it was purchased today as long as it was before you talked to them it might still work.
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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #22 on: July 12, 2011, 05:43:58 PM »
I asked to speak to a supervisor and they transferred me but kept me on hold for a while. I hung up.

I hope they call back or I can reach them.

I will ask them for alternative incentives. Possibly other Radissons.

I am still waiting for info on the points thing.

Offline E

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #23 on: July 12, 2011, 11:39:44 PM »
WHAT IT WAS CANCELED!  :o cant believe it anyhow I had the foresight this morning to ask for points as compensation got 10k planning on calling for more.

Offline doublejay

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #24 on: July 13, 2011, 12:51:10 AM »
@E:

How does asking for points work? What kind of points?

Offline jj1000

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #25 on: July 13, 2011, 09:25:10 AM »
WHAT IT WAS CANCELED!  :o cant believe it anyhow I had the foresight this morning to ask for points as compensation got 10k planning on calling for more.

What did you claim and who did you speak to?
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Offline E

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Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #26 on: July 13, 2011, 12:18:10 PM »
Ok this is how the conversation went,

" hello mr E we have realized we made a mistake and will have to cancel your nights"
"ok what can you offer me as compensation for you mistake, I am a gold member and would hate to take my business elsewhere after a little mistake"
"we can give you 10k points is that ok?"
"can I get a few more than that?"
"no sorry"
"ok bye"

Offline doublejay

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #27 on: July 13, 2011, 12:30:48 PM »
Are you referring to Club Carlson Gold?

Should I join the Member program and then ask for points?

Thx in advance for advice.

Offline E

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #28 on: July 13, 2011, 04:56:46 PM »
yes and yes

Offline LAXtraveler

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Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
« Reply #29 on: July 14, 2011, 03:11:17 PM »
Anyone else see this on MP?

"We want to provide you with a direct update from Radisson reservations and customer service on behalf of the Radisson Hotel Hacienda Cancun, regarding an unfortunate rate discrepancy the hotel had occur with their Buy 2 get 1 50% off offer. Though clearly an unintentional discrepancy, the hotel has elected to honor all original reservationsfor your original datesbooked with the Buy 2 Get 1 50% off per night and is looking forward to your stay. Please contact our Customer Service team at 1-800-967-9182 if you need assistance regarding your original Buy 2 get 1 50% off reservation booked when this discrepancy occurred. We are sorry for any confusion and appreciate your business. The corrected, current rate in effect for this offer for all other reservations is Buy 2 at $60 per night receiving the 3rd night at $30 per night."

Link: http://milepoint.com/forums/threads/hotel-mistake-fare-28-50-all-in-for-3-nights-at-radisson-hotel-hacienda-cancun.13896/page-2#post-592727