Anyone here file a dot complaint about YQ on EK, and get any response ?
We have reviewed your letter concerning redemption of Starwood points through JAL Mileage Bank to book award travel on Emirates.
Upon becoming aware last November that Emirates is applying a fuel surcharge to award travel, JAL promptly updated the Emirates fee information on its website and otherwise began advising our JAL Mileage Bank members of the surcharge. We understand that you transferred Starwood points and/or made a booking through JAL on Emirates (without being ticketed) prior to the applicability of the fuel surcharge. While JAL’s website and our agents advise that the fees applicable to award travel are subject to change, as a courtesy to you, our valued Mileage Bank member, JAL agrees to return the transferred miles back to Starwood points. You have advised that 160,000 miles were transferred. Upon verification, we found that 200,000 miles were transferred.
If you are in agreement, please kindly reply back with your acknowledgment and we will begin working with Starwood to achieve that result.
Thank you for being a JAL Mileage Bank member.
Best regards,
Japan Airlines The Americas
Customer Support Desk