I made for my parents a jetBlue getaway package in a Hyatt hotel in mind that I will upgrade them with the CC Suite upgrade.
The res is listed on my fathers name, and I called hyatt quite a few times to add my name (said that I will be arriving earlier, was told that only the hotel directly can do it, was transfered and was told it was added to their remarks).
Call Motzai Shabbos to upgrade, was advised that its possible as its a Chase Upgrade, but has to be dome with the hotel direct, & as they are closed (at that time) I should call back the res line during business hours.
Called back now, was told can not upgrade as its third party booking and its not in my name.
Any workaround?