Author Topic: SPG AMEX Consumer And Business 30K Offer  (Read 42999 times)

Offline DovidR

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2011
  • Posts: 205
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Sharon, MA
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #195 on: September 10, 2011, 09:40:10 PM »
Send an SM via americanexpress.com/messagecenter to social media.  Address it to Dear Courtney and tell her the problems you (and others) have been having with the spg 30k offer you signed up for during the recent public (NON-TARGETED) promotion for the card.

And keep us posted!

I addressed an SM "Dear Courtney" on Friday, awaiting a response.

Meanwhile, I naively thought I might be able to fix this by phone. Customer service sent me to new accounts. New Accounts told me that I should call customer service. Upset that the folks at Amex don't seem to know what the blank they are doing, I demanded the retention department's number. I called... and they said I reached Consumer Retention and I should call Business Retention. Business retention tells me that there was no such non-targeted promotion for business cards, the promo was only for the Consumer Card.
And to top it all off, I got a letter today:

"This letter is regarding your Sheraton Starpoints Credit Card from American Express. We have researched our records and were unable to confirm that you were solicited for a better promotional offer. If you would like us to proceed with our research, please send us a copy of the solicitation you received.... Upon receipt of this information, we will be glad to research your claim.... If we can be of further assistance, please contact us at the telephone number located on your statement..."

It doesn't seem to matter that I told them over and over again, in writing and by phone, that the offer was non-targeted.

Are the Amex folks usually this inept?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 53420
  • Total likes: 2358
  • DansDeals.com Hat Tips 16441
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #196 on: September 10, 2011, 10:05:09 PM »
Keep us posted when she sends you a response.  I'm very curious.
I'm also in communication with another AMEX dept. which is still investigating the whole situation.  It seems like this has somehow gotten entangled with the whole targeted codes problem even though this was a public offer.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline DovidR

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2011
  • Posts: 205
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Sharon, MA
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #197 on: September 10, 2011, 11:34:30 PM »
Meanwhile, is there a way I can prove to amex that they ran the promotion for the business card?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 53420
  • Total likes: 2358
  • DansDeals.com Hat Tips 16441
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #198 on: September 10, 2011, 11:48:17 PM »
What exactly is your rush?  You can't give Courtney some time to respond?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline DovidR

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2011
  • Posts: 205
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Sharon, MA
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #199 on: September 11, 2011, 08:55:03 AM »
You're right; I'm soooo meshugah from this and not thinking clearly.

Offline DovidR

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2011
  • Posts: 205
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Sharon, MA
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #200 on: September 13, 2011, 04:36:43 PM »
Courtney responded:

Good morning David,

I'd like to take a look into this for you but I need more information. We had several different promotions for the Starwood Business Card. Can you please provide the Bonus ID? The spend will need to be met as well before any points can be issued.


I then responded to Courtney, saying it was non-targeted. I gave her the details (spend, bonus, time alloted, expiration) and told her that I don't know the code for the business card but I know that the consumer code is U522:0001

Now we wait and see....

Offline DovidR

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2011
  • Posts: 205
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Sharon, MA
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #201 on: September 13, 2011, 07:31:33 PM »
Mystery solved - for me anyway.

She said that the offer was strictly for online applicants, not for application by phone. She said she doesn't know why the rep promised it, but - when I reach the spend - I should contact her again and she'll give me the 20K.

After 6 phone calls and an equal number of SMs, it was nice to finally get a competent rep who can give me an explanation.

I wish I could get something for my trouble, but... guess I'll just have to be happy I got anything at all.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 53420
  • Total likes: 2358
  • DansDeals.com Hat Tips 16441
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #202 on: September 13, 2011, 08:26:19 PM »
Mystery solved - for me anyway.

She said that the offer was strictly for online applicants, not for application by phone. She said she doesn't know why the rep promised it, but - when I reach the spend - I should contact her again and she'll give me the 20K.

After 6 phone calls and an equal number of SMs, it was nice to finally get a competent rep who can give me an explanation.

I wish I could get something for my trouble, but... guess I'll just have to be happy I got anything at all.
::) ::) ::) ::) ::) ::) ::) ::) ::)
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline clownaparte

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2011
  • Posts: 184
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NY
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #203 on: September 15, 2011, 01:02:53 AM »
Mystery solved - for me anyway.

She said that the offer was strictly for online applicants, not for application by phone. She said she doesn't know why the rep promised it, but - when I reach the spend - I should contact her again and she'll give me the 20K.

After 6 phone calls and an equal number of SMs, it was nice to finally get a competent rep who can give me an explanation.

I wish I could get something for my trouble, but... guess I'll just have to be happy I got anything at all.

I have not yet contacted Dear Courtney, but I am in a similar situation. I applied for the business card by phone (had trouble online) and confirmed three times with the rep that I would be receiving the 30k promo. When I called (On 9/1) to ask why the points had not posted, I was told they could not find such an offer for the business card - they only ever had such an offer with the consumer card. I tried explaining until I was blue in the face. The rep spoke to multiple(? - supposedly) departments and said no one could find such a promo for the business card. I kept demanding that they listen to my recorded phone call, where they would hear the agent confirm the offer details to me three times. I was finally transferred to a supervisor, who told me that they would investigate and would indeed listen to the recorded phone call. he told me that he was going on vacation until the 12th, and that I would hear from him by the 15th when they completed the "investigation". He gave me his employee number as well. Tomorrow (technically, today) is the 15th, so I am expecting a call. If I don't get one, I will both try to call him and reach out to "Dear Courtney"...

BTW, calling your state senator may work, but it might also fast-track you for an FR...

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 53420
  • Total likes: 2358
  • DansDeals.com Hat Tips 16441
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #204 on: September 15, 2011, 01:30:32 AM »
I tell Courtney that a bunch of people that applied through my DD links have been wronged and she said to have them contact her but it turns out that those that were wronged didn't seem to have actually used the DD link...
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline clownaparte

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2011
  • Posts: 184
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NY
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #205 on: September 15, 2011, 09:25:05 AM »
I tell Courtney that a bunch of people that applied through my DD links have been wronged and she said to have them contact her but it turns out that those that were wronged didn't seem to have actually used the DD link...

I don't know if everyone who was wronged applied by phone - I did because I had issues with this particular online application. Otherwise of course I'd prefer to use your links; why shouldn't you get something out of it? In fact, I more recently applied (and was approved) for both the Citi AA Visa and the Citi TYP using your links (and two browsers). There is l'chatchila and there is b'dieved...

Offline DovidR

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2011
  • Posts: 205
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Sharon, MA
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #206 on: September 15, 2011, 10:38:57 AM »
I tell Courtney that a bunch of people that applied through my DD links have been wronged and she said to have them contact her but it turns out that those that were wronged didn't seem to have actually used the DD link...
Dan, I had a difficult time with the consumer card as well, and I used your link for that one.
They gave it to me in the end with an extra 3K, but it was a hassle.

Offline APoshiterYid

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2010
  • Posts: 2774
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #207 on: September 18, 2011, 06:54:38 PM »
Hey, does anyone have a SS/PDF of the 30k offer? Thanks!
If you have my email PLEASE don't PM me :)

Offline DovidR

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2011
  • Posts: 205
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Sharon, MA
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #208 on: October 02, 2011, 08:24:55 AM »
Dan, Courtney came through; the points posted to my account.

yasher koach for all your assistance.
And thank you for all the valuable information, teaching us how to squeeze value out of every dollar and making life a little more comfortable. 8)

Offline smart brit

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 2053
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: New york / London
Re: SPG AMEX Consumer And Business 30K Offer
« Reply #209 on: October 04, 2011, 02:52:05 AM »
hi i applied for the business spg and consumer spg for me and my wife through dd and met the spending threshold a while ago and i didn't see the 20k bonus points post yet should i be worried and send them a sm or call? Or i should wait until 8 weeks passes by?