Author Topic: SPG AMEX Consumer And Business 30K Offer  (Read 42696 times)

Offline Dan

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #225 on: October 06, 2011, 05:43:26 PM »
I wrote back to her and she offered me a 5 k bonus for my inconvenience then i sent her an email showing the offer was a valid offer and now she wrote back that she is looking into it and will get back to me...
still waiting....
Nice, post a comment here: http://www.dansdeals.com/archives/15317
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline smart brit

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #226 on: October 06, 2011, 08:20:33 PM »
kind of interesting from amex no response and on the email they wrote 10 hours i hope courtney will offer me too 5k bonus spg points but first and foremost i would like to have my 20k points

Offline theduke

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #227 on: October 06, 2011, 08:46:37 PM »
Sorry let me clarify, at first she was willing to offer a 5 k bonus but I did not agree and said I would rather get all the points I was supposed to get so she wrote back that she is looking into it...

Offline smart brit

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #228 on: October 06, 2011, 11:48:38 PM »
once she gives the 20k to u go on and be greedy and ask for the 5k bonus for going through the pain on a simple matter

Offline nonu

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #229 on: October 07, 2011, 01:56:33 AM »
I applied for the starwood consumer card before the 8/22 deadline for 30,000 bonus points with $4,500 spend in 3 months.

When I activated the card, however, they told me I only have the regular bonus of 25,000bonus points with $15,000 spend in 6 months.

3 Calls and 2 SMs later this is what I received this afternoon:

Response (Yatender Kumar_MR)     10/06/2011 06:09 PM
Dear nonu,

I understand your concern regarding the bonus Starpoints mentioned in your email.

I can resolve this matter promptly for you.

I request you to provide us with the offer code and also the number of points offered, so that we can research the promotion and assist you. The offer ID is in the alpha numeric form and looks like X000:0000.

You can also provide the Bonus ID (four digit number), which is usually mentioned in bold.

Once we receive the requested information, we will be glad research your account further. We sincerely hope that this will not inconvenience you and look forward to handling your request.
Sincerely,

Yatender Kumar
Email Servicing Team
American Express Interactive Services

I got the offer ID off the forums.

Any help with the Bonus ID?

Thanks in advance

Offline theduke

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #230 on: October 19, 2011, 04:15:27 PM »
update, finally got the 20 k bonus points :)

Offline Hudi

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #231 on: October 23, 2011, 05:39:38 PM »
I signed up for the consumer card using Dan's links in the beginning of August when this promo was alive and well. I'm havign the same problem with the bonus 20K not being posted after 4500 spend. I sent an SM and got a response that I am not eligible...

I wrote back "I applied for this card during the 30,000 public promo for spending $4,500 and there's no reason that the promo shouldn't be on my account. I remember explicitly on the application that I filled out online (and I have a print out as well) where it stated that I would receive a bonus 20,000 starpoints after 4,500 spend.

Here is the response I got:

We appreciate your interest in the better offer, however, please understand that we cannot link better offers on the Card accounts.

I understand that this may be disappointing to you, but because many of our offers are targeted to specific types of Cardmember, you can expect to see various promotions throughout the year for which you may be eligible.

Our intent is to provide offers that will appeal to various interests and different types of people.

Secondly, we at email servicing cannot contact New Accounts Team, therefore, I am sorry to say that we are unable to verify it with Courtney.

I would appreciate your understanding that we are bound by certain Policies and Procedures and sometimes we may not be able to completely satisfy your needs due to this reason.
Sincerely,

Shelly Champramary
Email Servicing Team



Any suggestions??

Offline Dan

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #232 on: October 23, 2011, 06:45:31 PM »
Any suggestions??

Sure, do what I told everyone else in this thread to do.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline DovidR

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #233 on: October 23, 2011, 08:03:56 PM »
Sure, do what I told everyone else in this thread to do.

Note what Hudi mentions:
I signed up for the consumer card using Dan's links in the beginning of August when this promo was alive and well. I'm havign the same problem with the bonus 20K not being posted after 4500 spend. I sent an SM and got a response that I am not eligible...

I wrote back "I applied for this card during the 30,000 public promo for spending $4,500 and there's no reason that the promo shouldn't be on my account. I remember explicitly on the application that I filled out online (and I have a print out as well) where it stated that I would receive a bonus 20,000 starpoints after 4,500 spend.

Here is the response I got:

We appreciate your interest in the better offer, however, please understand that we cannot link better offers on the Card accounts.

I understand that this may be disappointing to you, but because many of our offers are targeted to specific types of Cardmember, you can expect to see various promotions throughout the year for which you may be eligible.

Our intent is to provide offers that will appeal to various interests and different types of people.

Secondly, we at email servicing cannot contact New Accounts Team, therefore, I am sorry to say that we are unable to verify it with Courtney.

I would appreciate your understanding that we are bound by certain Policies and Procedures and sometimes we may not be able to completely satisfy your needs due to this reason.
Sincerely,

Shelly Champramary
Email Servicing Team



Any suggestions??

Something got garbled here

Offline Hudi

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #234 on: October 23, 2011, 08:29:06 PM »
Note what Hudi mentions:Something got garbled here

In one of my SMs, I mentioned that Courtney can verify that it was a public offer. What did I do wrong?

Offline Dan

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #235 on: October 23, 2011, 08:35:37 PM »
In one of my SMs, I mentioned that Courtney can verify that it was a public offer. What did I do wrong?
Address it to and request a response from Courtney.
And of course make the subject social media>twitter.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline sruly

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #236 on: October 23, 2011, 10:11:55 PM »
Response (Pankaj Anand)     10/23/2011 09:04 PM
Dear ,

I do apologize for the previous response.

I agree that the link is available for everyone on the website to apply for the Starwood Card. However, the 30, 000 points offer is only for people who are not with American Express and apply for the Card as their first Card with us.

If someone already has a Card with American Express, he/she will not receive 30, 000 points. Such Cardmembers are only eligible for 10, 000 points.

Since your are already a Cardmember with us, we cannot apply the promotion on your account.

I hope you understand.

Sincerely,

Pankaj Anand
Manager, Email Servicing Team
American Express Interactive Services

Offline Hudi

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #237 on: October 24, 2011, 11:08:59 AM »
After addressing it to Courtney via Social Media>Twitter. Here is what I got.

FYI: although I did have an spg card prior to this one. I opened it using another AMEX login & new Starwood account which is still not linked to my original account.


Dear__
I have reviewed your account to see if you were eligible for this promotion and I was not able to verify that your account was in fact eligible for this promotion. This particular promotion was for new cardholders who were solicited to apply for the card. Our records also indicate that you have had Starwood Preferred Guest Credit Card with us prior.

I hope you understand our position in this matter. Do not hesitate to contact me directly if you have any further questions or concerns.
Sincerely,

Rachel Toledo
Social Media Response Team

Offline Dan

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #238 on: October 24, 2011, 11:16:45 AM »
You can start a new SM and ask again to that same department if Courtney specifically would be able to research the 30k offer as it was a public offer that you found on DansDeals.

But as always, churning is YMMV.  Even Courtney may reject you for that.
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Offline Hudi

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #239 on: October 24, 2011, 12:12:19 PM »
thanks Dan!