Author Topic: SPG AMEX Consumer And Business 30K Offer  (Read 42720 times)

Offline sruly

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #240 on: October 24, 2011, 02:41:50 PM »
After addressing it to Courtney via Social Media>Twitter. Here is what I got.


Response (Rachel Toledo)     10/24/2011
Thank you for contacting us,

I have reviewed your account to see if you were eligible for this promotion and I was not able to verify that your account was in fact eligible for this promotion. I will honor the promotion, as a onetime exception, but do want to advise you that we must wait the 6-8 timeframe from when you met the $4500 spend. If you do not receive the 20,000 bonus points by 12/12/11 please contact me via Secure Message and I will be more than happy to issue the bonus points for you.

I look forward to assisting you.

Sincerely,

Rachel Toledo
Social Media Response Team


do you think that the points will actually post ?

Offline Dan

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #241 on: October 24, 2011, 02:46:04 PM »
do you think that the points will actually post ?
Of course as long as you follow her instructions.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Hudi

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #242 on: October 24, 2011, 03:34:53 PM »
Lucky you!

here is what I got:

It does appear as if you contacted us previously on the same issue and I responded to you.

As previously advised, we would not be able to honor the promotion as this is for new cardholders, you had a Starwood Preferred Guest Credit Card back in May 2008. If this was your first Starwood Card I would have honored the promotion (as a one time courtesy), but because you had one previously we would not be able to honor the promotion.

I hope you understand our position in this matter.
Sincerely,

Rachel Toledo
Social Media Response Team

Offline bubbles

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #243 on: October 24, 2011, 03:38:09 PM »
Lucky you!

here is what I got:

It does appear as if you contacted us previously on the same issue and I responded to you.

As previously advised, we would not be able to honor the promotion as this is for new cardholders, you had a Starwood Preferred Guest Credit Card back in May 2008. If this was your first Starwood Card I would have honored the promotion (as a one time courtesy), but because you had one previously we would not be able to honor the promotion.

I hope you understand our position in this matter.
Sincerely,

Rachel Toledo
Social Media Response Team


As everyone says YMMV but I was told by more than one rep that since I had the card for more than 2 years I was eligible to get the signup bonus again. It seems to me that their only problem here is that they are still under the impression that this was a targeted offer.

Offline trying123

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #244 on: October 27, 2011, 12:33:08 PM »
Does dear Courtney help by the platinum card as well

Offline FlyFirst

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #245 on: November 09, 2011, 11:24:25 AM »
After my first message I got a positive answer

Response (Olivia Hendricks)     11/09/2011 07:26 AM
Hello
Thank you for your email.

The 10,000 Starpoints for your first purchase are issued within 12 weeks of making the purchase. You should be able to view these points within the next week. Also, I have now issued the 20,000 Starpoints for meeting the spend threshold of $4,500.00 within the first three months of Cardmembership. You should be able to view these 20,000 points in your Starwood account within the next 3-5 business days.

It was my pleasure to assist you.

Sincerely,

Olivia Hendricks
Email Servicing Team
American Express Interactive Services
 

Offline Ez

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #246 on: November 28, 2011, 05:08:42 PM »
I sent just yesterday a message to Courtney, and this is what i got back today.

( I actually applied for the card b4 there was the 30K offer, but it took them a long time to issue the card, so i tried my luck, and it worked b"h)

Quote
Response (Rachel Toledo)     11/28/2011 03:27 PM

Good afternoon,

I will actually be responding on behalf of Courtney who is currently out of the office, but i am aware of the promotion that you are referring to.

Since you did just recently meet the spend and applied for the card (this is being honored as a one time exception), during that timeframe, I have now issued the other 20,000 bonus points. This adjustment will appear on an upcoming statement.

It was my pleasure to assist you. Do not hesitate to contact us directly if you have any further questions or concerns.

Sincerely,

Rachel Toledo
Social Media Response Team

Offline Yeki89

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #247 on: April 11, 2012, 12:58:15 PM »
Is there any way to get the SPG 30k offer now?

Offline Drago

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Re: SPG AMEX Consumer And Business 30K Offer
« Reply #248 on: April 15, 2012, 03:00:20 AM »
Is there any way to get the SPG 30k offer now?
I don't think so, but the last 2 years, the offer was released in the summer, so if you wait, maybe it'll come back.