Honored: Hyatt Ziva Los Cabos Price Mistake

[AJK]

https://www.dansdeals.com/points-travel/hotel-deals/price-mistake-hyatt-ziva-los-cabos-inclusive-2-bedroom-grand-suites-291night/

*Being Honored.*

Anyone booked?

They say they won't allow "name changes" but I can't imagine 6 months down the road they won't allow Additional Guests...

HT: Dan

[mochjas]

https://www.dansdeals.com/points-travel/hotel-deals/price-mistake-hyatt-ziva-los-cabos-inclusive-2-bedroom-grand-suites-291night/

*Being Honored.*

Anyone booked?

They say they won't allow "name changes" but I can't imagine 6 months down the road they won't allow Additional Guests...

HT: Dan

you can just call hyatt to add a name assuming you put 2 adults on the reservation

[AJK]

Obv, the question is whether they'll be more attune to the AG angle at check in.

[farmbochur]

*Being Honored.*

HT: Farmbochur

Ftfy

[AJK]

lol, fair enough

[hide4]

Who said you can't make a name change?

[AJK]

I did.

[hide4]

I did.

They say they won't allow "name changes"

[AJK]

Exactly.

[hide4]

Exactly.

I'm lost. Lol
Feels like abbott and costello.
Who's "they"?

[farmbochur]

Here's a copy of the email they sent me last night:


Dear Mr. Farmbochur,

 

Thank you for making your reservation at the Hyatt Ziva Los Cabos under confirmation number (xxxxxxxxx).

 

We recently experienced a system error that resulted in the display of incorrect room rates at our hotel.  This was our mistake, and we have addressed it.

 

While the Hyatt.com terms and conditions permit the Hyatt Ziva Los Cabos to cancel reservations in this situation, the Hyatt Ziva Los Cabos has decided to honor the rate, date(s) and name(s) for which your reservation was originally booked*.  We look forward to welcoming you to our Los Cabos resort, but please do note that any change to the date(s) or name(s) on your reservation will affect the rate.

 

Additionally, we would like to share with you the exciting news that whale watching season has commenced in beautiful Los Cabos. We encourage all of our valued guests to witness this natural spectacle from our oceanfront restaurants, the binoculars in our lobby, or even from the guestroom balconies ,April is probably the last month for seeing these magnificent animals until it all starts again in the fall.

 

Mr. Farmbochur, we thank you in advance for your understanding and we look forward to welcoming you to the Hyatt Ziva Los Cabos!

 

Best regards,

 

 FRANCISCO J. SILVA MEANA

General Manager

 

HYATT ZIVA LOS CABOS

Paseo Malecón SN, Lote 5

Fonatur, Zona Hotelera, BCS

T + 52 (624) 163 7730 ext. 4012 

franciscoj.silva@hyatt.com

loscabos.ziva.hyatt.com

[jj1000]

They say they won't allow "name changes" but I can't imagine 6 months down the road they won't allow Additional Guests...

I did.

Clearly I and They are both employees at Hyatt.

[as2]

Clearly I and They are both employees at Hyatt.

Clearly works for Spg. I and They work for hyatt.

[Dan]

Here's a copy of the email they sent me last night:


Dear Mr. Farmbochur,

 

Thank you for making your reservation at the Hyatt Ziva Los Cabos under confirmation number (xxxxxxxxx).

 

We recently experienced a system error that resulted in the display of incorrect room rates at our hotel.  This was our mistake, and we have addressed it.

 

While the Hyatt.com terms and conditions permit the Hyatt Ziva Los Cabos to cancel reservations in this situation, the Hyatt Ziva Los Cabos has decided to honor the rate, date(s) and name(s) for which your reservation was originally booked*.  We look forward to welcoming you to our Los Cabos resort, but please do note that any change to the date(s) or name(s) on your reservation will affect the rate.

 

Additionally, we would like to share with you the exciting news that whale watching season has commenced in beautiful Los Cabos. We encourage all of our valued guests to witness this natural spectacle from our oceanfront restaurants, the binoculars in our lobby, or even from the guestroom balconies ,April is probably the last month for seeing these magnificent animals until it all starts again in the fall.

 

Mr. Farmbochur, we thank you in advance for your understanding and we look forward to welcoming you to the Hyatt Ziva Los Cabos!

 

Best regards,

 

 FRANCISCO J. SILVA MEANA

General Manager

 

HYATT ZIVA LOS CABOS

Paseo Malecón SN, Lote 5

Fonatur, Zona Hotelera, BCS

T + 52 (624) 163 7730 ext. 4012 

franciscoj.silva@hyatt.com

loscabos.ziva.hyatt.com

There's an * with more details on the bottom as well.

[farmbochur]

There's an * with more details on the bottom as well.

* All terms and conditions, including the hotel’s cancellation policy and the applicable Hyatt.com terms and conditions, still apply to your reservation.  This includes the prohibition on reselling or distributing rooms.  The reservation is not transferrable.  At check-in, identification will be requested.  This reservation may not be combined with other offers or award or certificate redemptions. Date and name changes will not be accepted.

 

[dprocuk]

Can anyone share the specific email evidence?  I never received.

I'd love to have proof.

You can PM me.

[farmbochur]

Can anyone share the specific email evidence?  I never received.

I'd love to have proof.

You can PM me.

Here's a copy of the email they sent me last night:


Dear Mr. Farmbochur,

 

Thank you for making your reservation at the Hyatt Ziva Los Cabos under confirmation number (xxxxxxxxx).

 

We recently experienced a system error that resulted in the display of incorrect room rates at our hotel.  This was our mistake, and we have addressed it.

 

While the Hyatt.com terms and conditions permit the Hyatt Ziva Los Cabos to cancel reservations in this situation, the Hyatt Ziva Los Cabos has decided to honor the rate, date(s) and name(s) for which your reservation was originally booked*.  We look forward to welcoming you to our Los Cabos resort, but please do note that any change to the date(s) or name(s) on your reservation will affect the rate.

 

Additionally, we would like to share with you the exciting news that whale watching season has commenced in beautiful Los Cabos. We encourage all of our valued guests to witness this natural spectacle from our oceanfront restaurants, the binoculars in our lobby, or even from the guestroom balconies ,April is probably the last month for seeing these magnificent animals until it all starts again in the fall.

 

Mr. Farmbochur, we thank you in advance for your understanding and we look forward to welcoming you to the Hyatt Ziva Los Cabos!

 

Best regards,

 

 FRANCISCO J. SILVA MEANA

General Manager

 

HYATT ZIVA LOS CABOS

Paseo Malecón SN, Lote 5

Fonatur, Zona Hotelera, BCS

T + 52 (624) 163 7730 ext. 4012 

franciscoj.silva@hyatt.com

loscabos.ziva.hyatt.com

[dprocuk]

Farmbochur - I saw that from 12/19 and already provided that.  They want to see an actual email, not just the text.

I sent you a PM with my email address.  If you can forward me the email, that would be great.  No issue if you block out the confirmation number.

[dprocuk]

Happy New Year!

Can anyone provide proof or additional data points to this?  All we seem to have is a typed of letter, but that can easily be forged.

Booking.com is asking to see the Hyatt generated email as proof that Hyatt is in fact honoring the rate error.

Anyone?

[AJK]

You're doing this all wrong.

Go directly to the hotel and explain the situation.  They're better equipped to handle it and by going direct, it costs Hyatt less, too, so they're incentivized to assist.