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The fee to cancel or change a BA Avios ticket is $55 online or $80 over the phone. However online you can cancel an award for just the lower of $55 or the taxes paid. For a domestic ticket that means a cancellation fee of just $5.60 (nonstop one-way), $11.20 (connecting one-way or nonstop round-trip), or $10 (connecting round-trip). Thatís another reason I like one-ways, I can cancel and rebook the return flight for just $5.60 and I wonít lose my outbound flight. Thatís a $50 savings. Flight cancellations must be done more than 24 hours before the time of departure or else you will not get your Avios back.
After cancelling a flight just logout of your BA account, and then log back in and the points should be back in your account.
Note that you have to call to cancel a flight within 24 hours of when you booked it.  There is no fee for award cancellations done over the phone if they were booked within the past 24 hours.
When cancelling on line be sure to click through to the last page 'confirm cancellation' and then get 'Your booking has been cancelled'.
Officially you can't cancel within T-24 but I was able to on my third HUCA.
Within T-4 they are a lot stricter.

« Last edited by knowitall on March 03, 2015, 05:09:22 PM »

Author Topic: Canceling BA reservation  (Read 23442 times)

Offline SPGCont

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Re: Canceling BA reservation
« Reply #15 on: July 22, 2013, 08:55:30 AM »
Did you cancel within 24 hours of the flight?

Got an email saying they are charging me $40?!

I don't understand. What do you mean "within 24 hours of flight"?

Do you mean before the flight ? Or should I have waited till flight took off?

I thought they should only keep $2.50 tax !?
« Last Edit: July 22, 2013, 09:00:06 AM by SPGCont »

Offline Ergel

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Re: Canceling BA reservation
« Reply #16 on: July 22, 2013, 09:42:16 AM »
Got an email saying they are charging me $40?!

I don't understand. What do you mean "within 24 hours of flight"?

Do you mean before the flight ? Or should I have waited till flight took off?

I thought they should only keep $2.50 tax !?
Uh oh. I hope this is not a new thing. Anyone else get this recently?
Life isn't about checking the boxes. Nobody cares.

Offline alpicone

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Re: Canceling BA reservation
« Reply #17 on: July 22, 2013, 09:39:17 PM »
Uh oh. I hope this is not a new thing. Anyone else get this recently?

Just cancelled a BA ticket... $2.50 each to cancel.

Offline SPGCont

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Re: Canceling BA reservation
« Reply #18 on: July 22, 2013, 11:45:44 PM »
Just cancelled a BA ticket... $2.50 each to cancel.

what did you click on to cancel ?

when I tried clicking "cancellation options" it only gave me choice to process and wait for a decision from the "refund review" dept.

Offline youG

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Re: Canceling BA reservation
« Reply #19 on: July 22, 2013, 11:59:25 PM »
I had that about 2 months ago. But I cancelled within 24hrs of booking. So when I called them to ask how long the refund dept will take, as i need the miles asap. they put them back in the acct on the spot but said for the taxes back i would have to wait for processing which took about a week.

Offline alpicone

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Re: Canceling BA reservation
« Reply #20 on: July 23, 2013, 07:53:47 AM »
what did you click on to cancel ?

when I tried clicking "cancellation options" it only gave me choice to process and wait for a decision from the "refund review" dept.

I clicked cancellation options on the bottom of the booking record screen.

Offline SPGCont

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Re: Canceling BA reservation
« Reply #21 on: July 31, 2013, 04:53:19 PM »
Can anyone confirm if the cancellation and refund process is usually instant or does it take some time ?

Offline MEIR613

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Re: Canceling BA reservation
« Reply #22 on: July 31, 2013, 05:07:13 PM »
Can anyone confirm if the cancellation and refund process is usually instant or does it take some time ?
Miles can take some time, but you can PUTPAC do get them back instantly.

Taxes takes 5-14 days to refund.

Offline Ergel

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Re: Canceling BA reservation
« Reply #23 on: July 31, 2013, 06:24:34 PM »
IME miles come back instantly
Life isn't about checking the boxes. Nobody cares.

Offline Dan

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Re: Canceling BA reservation
« Reply #24 on: August 02, 2013, 12:24:44 AM »
IME miles come back instantly
+1, just logout/login.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline MEIR613

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Re: Canceling BA reservation
« Reply #25 on: August 02, 2013, 01:51:07 AM »
+1, just logout/login.
Usually that's the case, but seen a couple times that I needed to PUTPAC.

Offline SPGCont

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Re: Canceling BA reservation
« Reply #26 on: August 02, 2013, 04:13:36 PM »
+1, just logout/login.

Does not work. I had to cancel another reservation. Same thing. Waiting 3 days still nothing. It seems like they did not charge me the $40 for the first reservation I canceled two weeks ago.

Offline Racer7400

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Re: Canceling BA reservation
« Reply #27 on: August 02, 2013, 04:27:06 PM »
I have a resurvation for a couple of monthes from now that I would like to cancel. I tried online, they ask me for the credit card number that I used for the purchase. After input that in it doesn't let me cancel it says not available now try again later. Can that be because I already switched the BA FFN to AA FFN? Of that's the reason how do I swich it back? On the phone they want $50 to cancel.

Offline Moishebatchy

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Re: Canceling BA reservation
« Reply #28 on: August 04, 2013, 04:22:27 PM »
Can anyone confirm if the cancellation and refund process is usually instant or does it take some time ?

I've had both, at the same time. Canceled multiple reservations in one sitting, one after the other; some refunded instantly, while others said the need "up to 7 days to be reviewed". Weirder still, some of the ones being "reviewed" hadn't ticketed yet at the time I canceled them; a few hours later, I got emails for each one that it's been ticketed (despite having initiated a cancellation already). Then... when I log in online, each of the "canceled" reservations is still active, but has a note at the top of the page that "we are processing a cancellation for this booking". ???

#thebritisharestrangepeople

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Re: Canceling BA reservation
« Reply #29 on: November 08, 2013, 12:02:50 PM »
When canceling an Avios booking on AA flying to YYZ will I get the $57 back less $2.50?