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The fee to cancel or change a BA Avios ticket is $55 online or $80 over the phone. However online you can cancel an award for just the lower of $55 or the taxes paid. For a domestic ticket that means a cancellation fee of just $5.60 (nonstop one-way), $11.20 (connecting one-way or nonstop round-trip), or $10 (connecting round-trip). That’s another reason I like one-ways, I can cancel and rebook the return flight for just $5.60 and I won’t lose my outbound flight. That’s a $50 savings. Flight cancellations must be done more than 24 hours before the time of departure or else you will not get your Avios back.
After cancelling a flight just logout of your BA account, and then log back in and the points should be back in your account.
Note that you have to call to cancel a flight within 24 hours of when you booked it.  There is no fee for award cancellations done over the phone if they were booked within the past 24 hours.
When cancelling on line be sure to click through to the last page 'confirm cancellation' and then get 'Your booking has been cancelled'.
Officially you can't cancel within T-24 but I was able to on my third HUCA.
Within T-4 they are a lot stricter.

« Last edited by knowitall on March 03, 2015, 05:09:22 PM »

Author Topic: Canceling BA reservation  (Read 46031 times)

Offline M

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Re: Canceling BA reservation
« Reply #160 on: January 08, 2015, 08:26:05 PM »
Having an issue with my BA reservation cancellation. Was rebooked by BA because AA cancelled flight. So now when trying to cancel the new reservation the CC I used is not working for the cancellation. Thinking it has to be because of the rebooking done automatically by BA.

New flight is 10 minutes later. Waiting on hold for BA...Flights tomorrow AM hope they will still allow me to cancel with no fee.

Offline M

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Re: Canceling BA reservation
« Reply #161 on: January 08, 2015, 09:18:02 PM »
Having an issue with my BA reservation cancellation. Was rebooked by BA because AA cancelled flight. So now when trying to cancel the new reservation the CC I used is not working for the cancellation. Thinking it has to be because of the rebooking done automatically by BA.

New flight is 10 minutes later. Waiting on hold for BA...Flights tomorrow AM hope they will still allow me to cancel with no fee.

After an hour no one can do it because executive club closed. Need to call back when there open which is 5AM ridiculous...

Offline Dr Moose

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Re: Canceling BA reservation
« Reply #162 on: January 09, 2015, 12:28:37 AM »
After an hour no one can do it because executive club closed. Need to call back when there open which is 5AM ridiculous...
call the office in Singapore
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Offline M

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Re: Canceling BA reservation
« Reply #163 on: January 09, 2015, 12:16:42 PM »
call the office in Singapore

Thank you. I somehow got through to someone took about 2 hours and managed to cancel. Still waiting for the refund to appear.

Offline avadah

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Re: Canceling BA reservation
« Reply #164 on: January 14, 2015, 05:18:29 PM »
When canceling an award ticket, what does "online you can cancel an award for just the lower of $55 or the taxes paid" mean?
If I cancel online as long as it's more than 24 hrs before the flight I only lose the cost of the taxes?

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Re: Canceling BA reservation
« Reply #165 on: January 14, 2015, 05:19:56 PM »
When canceling an award ticket, what does "online you can cancel an award for just the lower of $55 or the taxes paid" mean?
If I cancel online as long as it's more than 24 hrs before the flight I only lose the cost of the taxes?
yes. Up to $55 max.
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Offline avadah

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Re: Canceling BA reservation
« Reply #166 on: January 14, 2015, 05:23:39 PM »
Up to $55 per ticket, as opposed to total for everyone traveling on the reservation. Correct?

Offline ckmk47

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Re: Canceling BA reservation
« Reply #167 on: January 14, 2015, 05:42:01 PM »
Up to $55 per ticket, as opposed to total for everyone traveling on the reservation. Correct?
yup.  :(
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Re: Canceling BA reservation
« Reply #168 on: January 15, 2015, 01:36:57 AM »
Bummer. It's for a flight from YYZ to NYC. Taxes are around $51 per ticket.

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Re: Canceling BA reservation
« Reply #169 on: March 03, 2015, 02:00:08 PM »
I booked a ticket for within 24 hours. Half an hour later i needed to cancel. Called in and got back the points and the taxes, but he needed to first get authorization. Not saying it will always work, but it can work. YMMV.
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Re: Canceling BA reservation
« Reply #170 on: April 22, 2015, 03:27:58 PM »
Cancelled avios booking online last week. Still waiting for points back. Is this usual?

Offline Thingywingy

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Re: Canceling BA reservation
« Reply #171 on: June 18, 2015, 09:56:53 AM »
I am unable to cancel my booking online. Had this a few times. Is there some trick?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline Dr Moose

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Re: Canceling BA reservation
« Reply #172 on: June 18, 2015, 10:01:19 AM »
I am unable to cancel my booking online. Had this a few times. Is there some trick?
if you booked the ticket less than 24 hours ago, you'll need to call to cancel.
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Offline Thingywingy

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Re: Canceling BA reservation
« Reply #173 on: June 18, 2015, 10:06:55 AM »
if you booked the ticket less than 24 hours ago, you'll need to call to cancel.
Booked more than 24HRS ago.
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline Aj3042

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Re: Canceling BA reservation
« Reply #174 on: June 18, 2015, 11:03:16 AM »
Booked more than 24HRS ago.
I've had this numerous times it's just a system glitch I think-you need to call.

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Re: Canceling BA reservation
« Reply #175 on: July 22, 2015, 06:09:48 PM »
The NYC-DUS flight on air berlin is only 20K +$5. Does that mean that I can cancel it and only lose the $5?

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Re: Canceling BA reservation
« Reply #176 on: July 22, 2015, 08:56:34 PM »
The NYC-DUS flight on air berlin is only 20K +$5. Does that mean that I can cancel it and only lose the $5?
probably.  I don't see why cancelling an international flight is different than cancelling domestic.
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Re: Canceling BA reservation
« Reply #177 on: August 05, 2015, 07:02:37 PM »
I made the mistake of booking a round-trip as opposed to two one-ways, I took the first leg but had to cancel the return leg. I called BA and was told that there were no refunds if I took the first leg, I chose to cancel anyways as it was still more than 24 hours. Is there any way I can get the Avios points and/or taxes back or am I SOL?

TIA,

Dovy

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Re: Canceling BA reservation
« Reply #178 on: August 05, 2015, 07:54:27 PM »
I made the mistake of booking a round-trip as opposed to two one-ways, I took the first leg but had to cancel the return leg. I called BA and was told that there were no refunds if I took the first leg, I chose to cancel anyways as it was still more than 24 hours. Is there any way I can get the Avios points and/or taxes back or am I SOL?

TIA,

Dovy
Maybe if you find a sympathetic rep but you would have had a better chance if you hadn't cancelled yet.
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Re: Canceling BA reservation
« Reply #179 on: August 05, 2015, 08:24:09 PM »
Is there any one number, that's better to call, to rebook a Avios ticket within 24 hrs of the flight ?
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