Hertz President Circle

[shmoe joe]

Try to call the location, and modify it, if they can(doubt it) have them email the new contract.
If they can't do it, you can try for some compensation. That should be easier then having them change the contract.

thanks. What do you mean have them email the new contract.?

[davidrotts63]

thanks. What do you mean have them email the new contract.?

If they are changing something, you want to make sure to have them send you the new contract (by email) for multiple reasons, mainly so they can't screw you.

[Yammer]

I had 2 reservations, I asked the counter to cancel the full size  and of course they canceled my mid size which I only noticed by booth on way out. Is there anything I could do?

You can't officially have 2 separate reservations. Go over to the booths and tell them.

[davidrotts63]

You can't officially have 2 separate reservations. Go over to the booths and tell them.

What does that mean?

[Yammer]

What does that mean?

You can't have 2 reservations for the same time. They can officially cancel one ( or both ) although it rarely happens.

But my understanding is taht he's at the location. So just tell the rep at the counter.

[davidrotts63]

You can't have 2 reservations for the same time. They can officially cancel one ( or both ) although it rarely happens.

But my understanding is taht he's at the location. So just tell the rep at the counter.

Really? That's according to the T&C? I've had 2, and I know some have 3 reservations on the screen

[Yammer]

Really? That's according to the T&C? I've had 2, and I know some have 3 reservations on the screen

If he location is sold out they can do it.

[davidrotts63]

If he location is sold out they can do it.

I've never heard this, where is this information coming from?

[shmoe joe]

I btw had 8:30 and 9:00. But I came came only 11 so they saw my 2 reservations on their computer!!
P.s. I do think it’s possible to 2 reservations at the same time!

[Yammer]

I've never heard this, where is this information coming from?

I got a call from the local branch that they see 2 reservations and are going to cancel them.

I btw had 8:30 and 9:00. But I came came only 11 so they saw my 2 reservations on their computer!!
P.s. I do think it’s possible to 2 reservations at the same time!

Did you get the midsize rate?

[davidrotts63]

I got a call from the local branch that they see 2 reservations and are going to cancel them.

I'm calling BS on that rule. They make their own rules. Not a Hertz rule....

[shmoe joe]

I got a call from the local branch that they see 2 reservations and are going to cancel them.Did you get the midsize rate?

no the full size price. If it was midsize rate I wouldn’t be complaining!

[yelped]

I'm calling BS on that rule. They make their own rules. Not a Hertz rule....

It definitely is, but YMMV on its enforcement.

[Yammer]

I'm calling BS on that rule. They make their own rules. Not a Hertz rule....

Can't tell you what their official policy is, but a quick Google search brought me this result.

https://www.flyertalk.com/forum/hertz-gold-plus-rewards/1590619-two-reservations-same-pick-up-time.html

Some members had their Reservations cancelled.

[davidrotts63]

Can't tell you what their official policy is, but a quick Google search brought me this result.

https://www.flyertalk.com/forum/hertz-gold-plus-rewards/1590619-two-reservations-same-pick-up-time.html

Some members had their Reservations cancelled.

It's the location Cancelling it. If neither reservations need a human intervention, ie both are from PC, then odds of them canceling are less them 1% IMO. Other wise it's a little higher, not much. I'm still siding with that it isn't an actual policy