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https://www.bizjournals.com/chicago/news/2018/01/09/american-airlines-inflight-compensation-software.html?ana=e_ae_set1
"But some flight attendants worry that when passengers learn that they could get additional miles by complaining onboard, it could lead to a whole new array of inflight problems for flight attendants who are on the frontline if a situation should arise in the air that calls for de-escalation."