Here is the email they sent me:
Dear Mr. W....,
Thank you for your email to El Al’s President, Mr. David Maimon, who has asked me to review it and reply on his behalf.
Firstly it is indisputable that you and Mrs. W... were inconvenienced, for which we are sorry.
At the same time, we must clarity that the aircraft that was scheduled to operate El Al flight LY026 from Newark on January 6, 2018 was grounded due to damage to an essential part due extreme cold condition. The aircraft was grounded and necessitated transporting an alternative part from our hub in Tel Aviv, as it was not available locally. The circumstances are considered weather related, unforeseen, extraordinary and not under the control of the airline. We, therefore, are unable to comply with your request for compensation. From customer relations and as a token of our regret, we offered $200 in a form of a discount vouchers for a future El Al travel that is which is valid for one year from the date issue. Please confirm and we will issue and send the vouchers.
Thank you for understanding. We thank you for your continued loyalty. We look forward welcoming you on our future flights to your complete satisfaction.
Sincerely,
Ronnie Solson - Customer Relations
English Desk manager
Fax: 972-3-7602233 Email: customer@elal.co.il
EL-AL ISRAEL AIRLINES LTD