does anyone know definitively whether an award trip is a covered trip? as soon as the airline charges me the taxes and fees the 9.95 is charged. but when i called in today to make a claim, the rep told me the actual airfare must be purchased with the amex in order to b covered. i do recall that i was once reimbursed for delayed luggage on an award ticket. is there an official policy on this, or is it a ymmv situation?