Author Topic: Master Thread of Discussion on Marriott / SPG Merger  (Read 103288 times)

Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1080 on: October 04, 2019, 05:38:07 PM »
Do I have any recourse if Marriott is playing games with my reservations made before the categories went up? They cancelled one reservation and points went up on others and nobody is willing to help. I have printed reservation confirmations.
Hotel can cancel, its possible.
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Offline Yoel

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1081 on: October 10, 2019, 07:01:10 PM »
I used my  anniversary night a month ago, but it's still in my account(not even showing my hotel stay in history). I made a new reservation using the e-certificate, any issues doing this? Happened to anyone else?

Offline Dan

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1082 on: October 10, 2019, 07:02:32 PM »
Did they deduct points?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1083 on: October 10, 2019, 07:03:22 PM »
No

Offline ludmila

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1084 on: October 10, 2019, 07:04:56 PM »
I used my  anniversary night a month ago, but it's still in my account(not even showing my hotel stay in history). I made a new reservation using the e-certificate, any issues doing this? Happened to anyone else?
No, I used a few and automatically were gone from the account. Also not showing the stay means it was a glitch, let us know how it goes.
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Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1085 on: October 11, 2019, 12:14:36 AM »
No, I used a few and automatically were gone from the account. Also not showing the stay means it was a glitch, let us know how it goes.

I used my  anniversary night a month ago, but it's still in my account(not even showing my hotel stay in history). I made a new reservation using the e-certificate, any issues doing this? Happened to anyone else?

There is a known situation and this can happen, not limited to free nights. Some hotels know their game though. I've had better.  ::)
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Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1086 on: October 19, 2019, 08:19:46 PM »
Here’s what you need to do if you have prepaid reservation which Marriott Bonvoy contrary to the T&Cs won’t allow SNAs to be applied to:
1. Make another reservation using Best Flexible Rate for a hotel that allows SNAs to be applied.
2. Log out and log back in and then:
Click “My Trips” and choose the new reservation made using the Best Flexible-rate. Choose View/Modify and open it another tab or window (not incognito).
Go back to My Trips and open the prepaid reservation on another tab/window (not incognito) to which you would like to apply the SNAs.
Go back to the window or tab that should have the best flexible-rate reservation and start the upgrade process. Due to how Marriott handles website sessions, it should then bring up the prepaid reservation to which you can now apply the SNAs.

From LL
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Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1087 on: October 31, 2019, 03:18:39 AM »
Marriott stays that post after promotion date will count toward promotion date even if stayed before.
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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1088 on: October 31, 2019, 09:05:05 AM »
If staying 4 nights (on points) and get the fifth night free, then does the fifth night also count towards number of nights? (To earn Platinum 50-nights?)
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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1089 on: October 31, 2019, 09:13:54 AM »
If staying 4 nights (on points) and get the fifth night free, then does the fifth night also count towards number of nights? (To earn Platinum 50-nights?)
yes

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1090 on: October 31, 2019, 09:14:25 AM »
Marriott stays that post after promotion date will count toward promotion date even if stayed before.
promotions go by the stay date not the posting date

Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1091 on: October 31, 2019, 09:17:55 AM »
If staying 4 nights (on points) and get the fifth night free, then does the fifth night also count towards number of nights? (To earn Platinum 50-nights?)
yes
+1
These days even f&f rates earn enq.
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Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1092 on: October 31, 2019, 09:24:28 AM »
promotions go by the stay date not the posting date
Possibly, I had a stay of a few nights thru OCT 30.

So most likley even if stay started before, as long as 1 night is within the promotion period it should be ok.
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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1093 on: October 31, 2019, 09:26:21 AM »
Possibly, I had a stay of a few nights thru OCT 30.

So most likley even if stay started before, as long as 1 night is within the promotion period it should be ok.
thats a different story I was assuming the entire stay was in the promo period and the stay just posted to your account after the promo period

Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1094 on: October 31, 2019, 09:45:02 AM »
thats a different story I was assuming the entire stay was in the promo period and the stay just posted to your account after the promo period
Thought so as well, but double checked.
« Last Edit: October 31, 2019, 09:48:22 AM by KSMH »
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Offline zagguru

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1095 on: November 17, 2019, 09:20:13 AM »
How often does they update peak/off peak pricing? For example if January or Feb is currently showing Peak, will that change? Or has it already been decided that those dates will be peak

Offline shaulyaakov

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1096 on: November 17, 2019, 10:24:16 AM »
How often does they update peak/off peak pricing? For example if January or Feb is currently showing Peak, will that change? Or has it already been decided that those dates will be peak
They claim to update weekly.

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1097 on: November 21, 2019, 09:26:32 PM »
Anyone have a link to chat with marriott? It sometimes randomly pops up when im on the site, but i can never get it when i want it

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1098 on: December 01, 2019, 08:54:06 PM »
Do you the annual benefits for Platinum and Titanium once they reach 50 and 75 need to be selected before January 1st, or can they be selected afterwards?

Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #1099 on: December 01, 2019, 09:53:27 PM »
Do you the annual benefits for Platinum and Titanium once they reach 50 and 75 need to be selected before January 1st, or can they be selected afterwards?

"You must select your Choice Benefit(s) by January 15 following the year in which you qualified; if you don’t, Marriott will automatically select five Suite Night Awards for you."


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