Author Topic: Master Thread of Discussion on Marriott / SPG Merger  (Read 86732 times)

Offline yelped

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #420 on: August 20, 2018, 03:00:16 PM »
What I'm trying to understand is, didn't they say the whole time that from August 18 the program will be merged, and all accounts will be merged? Right now, everyone still seems to have two separate accounts, points and nights/stays are not combined yet, you still need to go to the SPG site to book SPG hotels (if it works), etc.

Offline yelped

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Offline Agoldsc1

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #422 on: August 20, 2018, 03:10:45 PM »
Thoughts/changes?
https://www.dansdeals.com/points-travel/milespoints/theres-one-reason-marriott-concealing-travel-package-conversion-chart-wanted-fleece-loyalty-members/

Really good post and I hope that it gains traction! That being said, I'm not sure that I agree with every criticism, specifically:

1. Not allowing old top-tier 4-5 certificates work on new top-tier category 8 hotels starting in February-- To be fair, SPG has some properties which are superior to any Marriott property, so this is not entirely unfair.

2. Not allowing upgrades and downgrades on certificates, despite most certificates being sold with the promise that they would be upgraded and downgraded. This problem was exacerbated by members not knowing how the old categories would map to new categories-- Marriott gave advance warning that this would be the case, and gave the certificate holders time to upgrade/downgrade as they saw fit.

3. Freezing travel package certificates from use until 9/18-- Marriott gave advance warning, so certificate holders had the opportunity to book in advance.

The points which I find to be the most poignant are:

1. Lumping together multiple certificates to the same level without offering a refund-- this is completely unfair and tantamount to theft. I think that there would be outrage if Marriott were to have downgraded all certificates to the new category 1-4, and the fact that they essentially did that for only some categories is no different. But do we know for certain that they will not be offering a refund)?

2.Not publishing the how the categories would map over, despite knowing exactly how it would happen before it was published on the day of the program merger-- there is no clearer proof of bad-faith and unfair dealing than this.

Good luck Dan! We're counting on you to make this right as you have done so many times before!!


Offline Naftuli19

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Offline Wizmanison

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #425 on: August 20, 2018, 03:42:29 PM »
Looks like they are refunding the 30k points or am I missing something?

https://onemileatatime.com/marriott-travel-packages-refunds/


Offline Agoldsc1

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #427 on: August 20, 2018, 03:45:25 PM »
https://dealswelike.boardingarea.com/2018/08/20/marriott-makes-good-on-their-travel-packages/

Big news! Now if only there was an option to add an additional 30k points and upgrade to the higher category!!

Offline mochjas

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #428 on: August 20, 2018, 03:45:42 PM »
That was quick

Offline moisheyb

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #429 on: August 20, 2018, 03:46:22 PM »
Big news! Now if only there was an option to add an additional 30k points and upgrade to the higher category!!
Wishful thinking now,
Quickest Dan resolution ever!!!!

Offline Deal Guy

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #430 on: August 20, 2018, 06:16:15 PM »
Does it matter if I sign in (for the first time post merger) via spg.com or via Marriott.com?
Are they only keeping your Marriott rewards number?

Offline meir123

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #431 on: August 20, 2018, 06:23:30 PM »
Spg will redirect you to a new marriott account that will have your spg points

Offline S123

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #432 on: August 20, 2018, 06:27:21 PM »
Did anybody have there points post from last month billing statement?

Offline Deal Guy

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #433 on: August 20, 2018, 06:33:02 PM »
I created a Marriott account recently. Will I keep that number, or will it be a 3rd number?

Offline buchir

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #434 on: August 20, 2018, 06:46:39 PM »
I created a Marriott account recently. Will I keep that number, or will it be a 3rd number?


I got a new number. they didn't yet combine my 2 accounts (Spg, Marriott).