Author Topic: Master Thread of Discussion on Marriott / SPG Merger  (Read 34628 times)

Offline zow

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #825 on: January 06, 2019, 10:45:49 PM »
I don't blame the poor customer rep for getting confused....
I don't blame her at all. I'm just hoping that the outcome is favorable.
She told me that she had to transfer me over to Marriott....I guess the merger isn't quite complete. :)

Offline shulem92

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #826 on: January 06, 2019, 10:48:28 PM »
I guess not.  :'(
I was unfortunately not able to transfer my Calgary certificates to New Category 5 property directly.
The agent cancelled them and they now sit in my account as "7 Night Travel Package Category 1-5 Hotels".
The agent (SPG) first said they were worth 132k points...then when I asked her to use one to book at Cat 5 hotel, she got confused, because it costs 210k for a week in the Cat 5.  Then she read that the Cat 1-5 certificate is worth 270k Marriott reward points.  Then she got flustered and said she had to contact her "assist" team. That's where I stand right now...
even if she manages to book you into a category 5. the reservation will error out eventually, (usually a week before when it becomes official/no more cancelling, or whenever their cancellation policy is...)

Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #827 on: January 06, 2019, 11:02:22 PM »
In general always call Marriot lines when dealing with certs [not former spg lines], the are usually more competent in certs, if not then HUCA.

You also have to know what your doin, as to guide them thru the process. It sounds crazy, but have done it multiple times.

In your case with old Marriot cert Cat 1-5 attached to a Cat 5 changing to a new hotel Cat 5,
I don't think the system will allow you to do it.

They have to reissue the cert which will auto convert it to a 1-4.

If you have any luck rebooking with the old cert  report back as for a DP and ask them what they did so others can follow.

Offline zow

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #828 on: January 06, 2019, 11:08:06 PM »
In general always call Marriot lines when dealing with certs [not former spg lines], the are usually more competent in certs, if not then HUCA.

You also have to know what your doin, as to guide them thru the process. It sounds crazy, but have done it multiple times.

In your case with old Marriot cert Cat 1-5 attached to a Cat 5 changing to a new hotel Cat 5,
I don't think the system will allow you to do it.

They have to reissue the cert which will auto convert it to a 1-4.

If you have any luck rebooking with the old cert  report back as for a DP and ask them what they did so others can follow.
even if she manages to book you into a category 5. the reservation will error out eventually, (usually a week before when it becomes official/no more cancelling, or whenever their cancellation policy is...)

Well, @hvaces42 had better success than the rest of us with the SPG agents.  It stood to reason that SPG agents might not know the details of these certificates and might allow more flexibility. Alas, as both of you just said, it seems not to be in the cards for me.

The SPG agent came back and said that actually the 1-5 Certs are no longer in existence and that they are now being reissued as Partial Package - 7 nights category 1-4.  And in fact, when I logged out and logged back in, that's what I see in my account.  She said that Marriott would credit me 40,000 Marriott points for my trouble, but those have yet to show up. 

She also said that she couldn't book me for a week at the Sortis in Panama City because it's a Category 5...that's just wrong, as it's a Category 3.  I'll have to HUCA.  She left me hanging on hold waiting to speak with a supervisor. I think I'll need to call back.


Offline bobeli

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #829 on: January 09, 2019, 09:28:17 PM »
Can someone point me to where it's discussed whether to combine marriot and spg or not. They keep telling me to.
which credentials are better spg or marriot?

Offline mochjas

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #830 on: January 09, 2019, 10:56:12 PM »
which credentials are better spg or marriot?
its the same

Offline Moshe26

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #831 on: January 10, 2019, 06:23:35 PM »
what did ppl here do with their cert which was attached to Domes Of Elounda pre merge? I just realized I have a 5 night cert attached to it which I will likely not using.

Offline Yehudaa

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #832 on: January 16, 2019, 12:17:44 PM »
New combined program announced:

https://meetmarriottbonvoy.marriott.com

Offline Bosco

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #833 on: January 16, 2019, 12:37:54 PM »
I have a 7 night cert attached to EUGENIA DE MONTIJO, from before the merger when the cert was 1-5. As it is coming up soon and I didnt want to detach it for fear of having it reduced to a 1-4, I was going to change the nights of my stay. When I went online to do it, it showed that, while my initial "cost" was 270k points for the 7 night stay, it is not 210k points for 7 nights, for the new dates that I selected. It showed that 60k points will be redeposited. Does that actually happen? Will I actually get 60k points?

Also, any advice for the best approach to take with an old 1-5 cert to maximize the value?

Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #834 on: January 16, 2019, 12:40:20 PM »
Do you want to change the dates?

Offline Bosco

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #835 on: January 16, 2019, 12:44:13 PM »
Do you want to change the dates?
Yeah, cuz it's attached to a hotel for next week. And I wont be in spain next week.

Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #836 on: January 16, 2019, 12:46:27 PM »
Call the hotel directly and ask them to change it. Make sure the  dates available with the same room type.

Offline Bosco

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #837 on: January 16, 2019, 12:47:08 PM »
Call the hotel directly and ask them to change it. Make sure the  dates available with the same room type.

Why would i do that if I can just do it online (and potentially get 60k points deposited in my account)?

Offline sammdaman

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #838 on: January 16, 2019, 12:49:02 PM »
+1

Likely you upgraded from SPG to new Luxury SPG card, spent 75K between those cards combined which immediately makes you Platinum Elite...

Here is the verbiage from Amex Website:
COMPLIMENTARY GOLD ELITE STATUS
Enjoy complimentary Gold Elite status with your Card. Earn Platinum Elite status after making $75,000 in eligible purchases on your Card in a calendar year.

Offline Naftuli19

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #839 on: January 16, 2019, 12:50:37 PM »
Likely you upgraded from SPG to new Luxury SPG card, spent 75K between those cards combined which immediately makes you Platinum Elite...

Here is the verbiage from Amex Website:
COMPLIMENTARY GOLD ELITE STATUS
Enjoy complimentary Gold Elite status with your Card. Earn Platinum Elite status after making $75,000 in eligible purchases on your Card in a calendar year.
But i didn't!