Author Topic: Master Thread of Discussion on Marriott / SPG Merger  (Read 181417 times)

Offline shulem92

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #700 on: September 06, 2018, 09:12:16 PM »
my points from my amex cards finally posted in my marriott account activity (from july and august), but my actual balance never went up...
anyone else having this issue?

Offline Wizmanison

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #701 on: September 06, 2018, 09:43:33 PM »
What number did you call?
Number on back of Ritz for the Elite line: (888) 696-0394

Offline zagguru

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #702 on: September 06, 2018, 09:46:07 PM »
Number on back of Ritz for the Elite line: (888) 696-0394

Long wait?

Offline Wizmanison

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #703 on: September 06, 2018, 09:47:41 PM »
Long wait?
When I called it was a LONG time. Chase guy was on hold with me for all of it lol

Offline ludmila

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #704 on: September 06, 2018, 10:54:55 PM »
So people who got it through SPG gold are supposed to be Platinum? I thought Gold?
Gold not Platinum.
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Offline ludmila

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #705 on: September 06, 2018, 11:02:57 PM »
DP for who ever this would help: I spent the 75k for Plat on Ritz by July 5th. Status never changed even after 8 weeks and no matter how many times I called Chase or Marriott they kept on blaming the other and it would lead to nothing. A couple day ago I had enough of it and called Chase one more time and kept on pushing and pushing till they agreed to call Marriott and sort it out while I was on the line. They did just that but only was able to upgrade me to Platinum Elite. I told them since I met the spend before the merger I should be getting Platinum Preferred Elite and they said they will start a case as all she can do is upgrade at most to Plat Elite. Took a couple days and following up and some arguing but finally have Platinum Preferred Elite!

How this helps you is that if you at one point during the Merger you were Plat elite, even if it was just for a day, and then revered to Gold elite call in and ask to be transferred to the appropriate department that handles status upgrades and downgrades and tell them it was a glitch that downgraded you and you'd like to request an upgrade up to Plat Elite. I was Plat Elite for that one day during Aug 18 and she was able to see that and claim that she does not know why they downgraded it but she can easily upgrade it... Good luck and as always HUCA
From which date to which date shall I check my Marriott platinum status, before it was downgraded to Gold?  TIA
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Offline meir123

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #706 on: September 07, 2018, 10:05:33 AM »
Just booked srm for 240k for 5 nights

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #707 on: September 07, 2018, 10:06:22 AM »
Just booked srm for 240k for 5 nights
which room?

Offline CS1

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #708 on: September 07, 2018, 10:07:21 AM »
Just booked srm for 240k for 5 nights

is it pay for 4 nights, and the 5th night is free?
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Offline meir123

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #709 on: September 07, 2018, 10:19:01 AM »
Beach villa hope to get upgraded or pay for owv for 2 of the nights...

Offline Wizmanison

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #710 on: September 07, 2018, 02:01:57 PM »
is it pay for 4 nights, and the 5th night is free?
Yes

Offline Wizmanison

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #711 on: September 07, 2018, 02:02:27 PM »
From which date to which date shall I check my Marriott platinum status, before it was downgraded to Gold?  TIA
Don’t think I fully understand the question.

Offline Wizmanison

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #712 on: September 07, 2018, 02:03:41 PM »
Just spoke to someone now. They said that my cancellation created certificates, in my case 90k certificates as it was for the SRBH, that are just floating around in my account and she was able to see them but because they have "system issues" they cant be cancelled and redeposited just yet.
This was refunded to me a couple days ago with no notice... for those who also had their points in Limbo

Offline shulem92

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #713 on: September 07, 2018, 02:04:59 PM »
finally SRM is bookable online!! 240k for 5 nights

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #714 on: September 07, 2018, 02:44:50 PM »
Beach villa hope to get upgraded or pay for owv for 2 of the nights...
Beach Villa is a more expensive room than the overwater villa Are you sure that is what you got?

Offline shulem92

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #715 on: September 07, 2018, 02:58:15 PM »
Beach villa hope to get upgraded or pay for owv for 2 of the nights...
how did you get beach villa for 60k?
Beach Villa is a more expensive room than the overwater villa Are you sure that is what you got?
he probably meant garden villa

Offline as2

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #716 on: September 07, 2018, 05:17:27 PM »
I was just looking over my card statements from August, and I realized my card was charged for an award stay at the beginning of August. I had to call them up and have them refund it. What would've have happened if I didn't notice?
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Offline Ergel

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #717 on: September 08, 2018, 03:53:17 PM »
Anyone know what the buy up to an OWB at the W is? Also, Marriott app says that the points reservation at the W is non refundable?
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Offline isac

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #718 on: September 09, 2018, 12:57:48 AM »
Does Plat premier status carry to 2019 or need to requalify?
soft landing to Plat?

Offline Wizmanison

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #719 on: September 09, 2018, 06:27:25 AM »
Anyone know what the buy up to an OWB at the W is? Also, Marriott app says that the points reservation at the W is non refundable?
My reservation is refundable up till 2 weeks before the date of reservation.