Over an hour and 20 minutes on the phone trying to use my unused 1-5 certificate. They are allowing me to book a Cat 5 SPG legacy hotel but having loads of trouble doing it. had to extend because the date was after expiration. Now it became a partial travel package. I dont even know what that means.
Successfully booked 7 night Cat 5. Somehow I ended up with 40k more points in my account and a Cat 5 certificate.