Author Topic: Master Thread of Discussion on Marriott / SPG Merger  (Read 181356 times)

Offline zagguru

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Offline yitzyul

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #921 on: April 16, 2019, 03:44:31 PM »
Made a reservation with 3 nights Ritz cert online. Called in a few weeks later to add on guest , was told "Cant add a guest" (have done numerous times). "Let me cancel and rebook for you and then I can add the guest"...SO I check my account a few seconds later and she didn't use certs she booked it with points at 85K x3 points per night. Call back and reps are clueless, "sorry hotel is now 85K per night"?

Any suggestions??

Offline BarryLincoln

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #922 on: April 16, 2019, 04:58:05 PM »
Made a reservation with 3 nights Ritz cert online. Called in a few weeks later to add on guest , was told "Cant add a guest" (have done numerous times). "Let me cancel and rebook for you and then I can add the guest"...SO I check my account a few seconds later and she didn't use certs she booked it with points at 85K x3 points per night. Call back and reps are clueless, "sorry hotel is now 85K per night"?

Any suggestions??
#Bonvoyed

Offline Denverite

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #923 on: April 16, 2019, 05:20:53 PM »
Made a reservation with 3 nights Ritz cert online. Called in a few weeks later to add on guest , was told "Cant add a guest" (have done numerous times). "Let me cancel and rebook for you and then I can add the guest"...SO I check my account a few seconds later and she didn't use certs she booked it with points at 85K x3 points per night. Call back and reps are clueless, "sorry hotel is now 85K per night"?

Any suggestions??

Sorry, I don't have help now but I have had lots of better success recently calling hotels directly for these kinds of little changes.  They can totally add in the notes another person's name, at the front desk of the hotel.

Offline yitzyul

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #924 on: April 17, 2019, 09:18:51 AM »
Sorry, I don't have help now but I have had lots of better success recently calling hotels directly for these kinds of little changes.  They can totally add in the notes another person's name, at the front desk of the hotel.

Good Idea!

End of the story is, I was on phone with Indian rep, who transferred me to his supervisor, an even worse speaking english Indian rep, but after on the phone for over 1.5 hours he cashed the certs for 60K and then credited my account the difference in points and rebooked it.

Offline Dave.brown0112

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #925 on: April 17, 2019, 01:13:00 PM »
Nothing about Marriott makes sense these days.... Technically they should be able to detach the certificate and use points instead but you will most likely need a very competent rep so I would try HUCA but honestly Im not surprised that they are saying it cant be done
I ended up calling 6 times and got the same response from everyone. Even the competent ones.

Offline greatdeals

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #926 on: April 22, 2019, 12:20:31 PM »
where do I find my free night that i got from the spg card on account anniversary?

Offline Moshe26

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #927 on: April 22, 2019, 12:27:40 PM »
where do I find my free night that i got from the spg card on account anniversary?
should be on your Marriott account under unused certificates. title should be "Amex consumer FNA up to 35k points"

Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #928 on: April 30, 2019, 03:19:34 PM »
The Points Guy: Marriott Makes No-Notice Change to Points Advance.
https://thepointsguy.com/news/marriott-changes-points-advance/
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Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #929 on: May 03, 2019, 10:47:32 AM »
https://onemileatatime.com/marriott-ceo-cancer/

Did the noise around the edges create some stress? 
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Offline mochjas

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #930 on: May 03, 2019, 10:48:21 AM »
No need to go there just delete your comment it is out of line

Offline as2

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #931 on: May 03, 2019, 12:10:09 PM »
https://onemileatatime.com/marriott-ceo-cancer/

Did the noise around the edges create some stress?
It's sad to hear when anyone has cancer. My only positive outlook here, is maybe he'll step down, and someone with a brain will step in. You should be in good health Arne.
Memories last forever, make them while you can.

Offline Denverite

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #932 on: May 07, 2019, 06:55:12 PM »
should be on your Marriott account under unused certificates. title should be "Amex consumer FNA up to 35k points"

Where would I see that? Will it pop up on the main "Overview" page like it used to before the merger?

I logged in  I keep waiting for it to show up so I can close my cc...

Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #933 on: May 07, 2019, 08:53:30 PM »
Where would I see that? Will it pop up on the main "Overview" page like it used to before the merger?

I logged in  I keep waiting for it to show up so I can close my cc...
It's in the Activity tab!
Site is choppy as always
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Offline Yehudaa

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #934 on: May 08, 2019, 12:09:34 AM »
A friend just called to convert his old 7 night cert to a new one. In true Bonvoy style they accidentally refunded him 270k points and issued a new cert. Is there a risk for him to use the cert (and risk a rep catching the mistake) before transferring out the points?

Offline ludmila

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #935 on: May 08, 2019, 12:13:27 AM »
A friend just called to convert his old 7 night cert to a new one. In true Bonvoy style they accidentally refunded him 270k points and issued a new cert. Is there a risk for him to use the cert (and risk a rep catching the mistake) before transferring out the points?
No way to tell fore sure.
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Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #936 on: May 08, 2019, 12:44:24 AM »
A friend just called to convert his old 7 night cert to a new one. In true Bonvoy style they accidentally refunded him 270k points and issued a new cert. Is there a risk for him to use the cert (and risk a rep catching the mistake) before transferring out the points?
..... most likely wont in the near future, they are just so sloppy at stuff!

Many times you'll need to clear your  browser cache and cookies to show the actual amount of points on your account. Opening and closing your browser wont help. The app is better at this.
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Offline dealben

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #937 on: May 12, 2019, 11:06:02 PM »
Anyone have any info / experience as to how long it takes for the free night to post after the AF hits?

Offline KSMH

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #938 on: May 13, 2019, 12:16:35 AM »
So your answer is 4-5 weeks.
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Offline Denverite

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Re: Master Thread of Discussion on Marriott / SPG Merger
« Reply #939 on: May 13, 2019, 05:04:51 PM »
So your answer is 4-5 weeks.

My anniversary was April 2nd and I still haven’t received it but I went back and found the email and they write in the email that it will be there in 8-12 weeks! Uggh I wanted to use it in early June and it looks like that isn’t going to happen...