Author Topic: Mileage Credit  (Read 205 times)

Offline stansphd

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Mileage Credit
« on: June 01, 2018, 05:48:56 PM »
My wife and I recently flew from Chicago too Tel Aviv (and return) on Royal Jordanian Airlines (RJ).  As RJ is a partner of American Airlines we expected to get AA miles for the overseas portions of our trip.  Our tickets were purchased through Chase Sapphire points with RJ being paid cash for the tickets.  When we inquired of American why we were not getting mileage credit we were told that RJ had classified our reservations as “mileage tickets” not eligible for any credit.  I have spoken with the AA Gold desk (I am AA Gold for life) and they have told me that their agreement with RJ permits RJ to determine how credit is given. I have spoken with the Chase Sapphire customer support to verify that RJ was paid cash for the tickets.  I have tried to reach RJ but they have not taken my calls nor responded to my messages.  We departed Chicago on 03/26/2018 and returned from Tel Aviv on 04/24/2018.