Author Topic: Please help -- Amex MR accounts blocked for review (not an F/R)  (Read 2079 times)

Offline azhoopsfan

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This is not a F/R --- my cards stiil work and my accounts are open --- but my MR account, my wife's MR account and my in-laws MR accounts are blocked from redeeming points or transferring points to partners. 

I am trying to book flights for myself, my wife and my in-laws to Japan on ANA using ANA miles.  We travel together often. As I am the only one with an ANA account and I am an authorized user on my in-laws accounts, my sister-in-law's account and my wife's account, here's what we did.

1. My mother-in-law transferred her entire balance of Amex points to my ANA account.  Points were deducted immediately. (Points do not post immediately with ANA, it takes around 48 hours to post, so we waited).

2. My father-in-law transferred his entire balance of Amex points to my ANA account.  Points were deducted immediately. 

3. My sister-in-law transferred her entire balance of Amex points to my ANA account.  Points were deducted immediately.

4. My wife attempted to transfer less than half her Amex points to my ANA account. The transfer was blocked. A warning said that the account was frozen as it appears to there has been a sale of miles against Amex policy. 

5. I logged into my account to attempt a transfer of some Amex points and got a similar message/accusation and that my account was under review for violations of policy. 

Around 48 hours later, only the transfer by my sister-in-law went through and posted to my ANA account, the first two transfers (by my in-laws) were cancelled and Amex points were returned to their accounts. They MR activity is now blocked too. 

I called Amex and tried to explain. They indicated there was nothing I could do and that a review would be undertaken and that it would take 6-8 weeks. 

I have to believe this has happened to someone else before. Does anyone have any insight or suggestions?

I can understand why the successive transfers appears suspicious, but I am pretty sure we did not violate any policies. 

Thanks


Offline mmgfarb

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #1 on: April 29, 2018, 02:19:07 PM »
You can now only transfer from one MR account to a single ANA account, any other transfer from another MR account to the same ANA will get sent back and the MR account frozen. This is across the board now, not just you.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline theyankel

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #2 on: April 29, 2018, 02:24:31 PM »
You can now only transfer from one MR account to a single ANA account, any other transfer from another MR account to the same ANA will get sent back and the MR account frozen. This is across the board now, not just you.
just ANA?

Offline mmgfarb

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"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline JACKBLUE

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #4 on: April 29, 2018, 02:26:52 PM »
You can now only transfer from one MR account to a single ANA account, any other transfer from another MR account to the same ANA will get sent back and the MR account frozen. This is across the board now, not just you.
+1
Iím shocked that itís the 1st time mentioned on DDF

Offline azhoopsfan

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #5 on: April 29, 2018, 02:30:08 PM »
+1
Iím shocked that itís the 1st time mentioned on DDF

Yes, I searching the boards all day.  Interestingly, my account and my wife's account were instantly frozen for simply trying to make a transfer. The transfer didn't even go through. 


Offline azhoopsfan

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #6 on: April 29, 2018, 02:31:39 PM »
You can now only transfer from one MR account to a single ANA account, any other transfer from another MR account to the same ANA will get sent back and the MR account frozen. This is across the board now, not just you.

Thanks. Are there any posts describing this  (and the review process) anywhere? I would like to explain/clarify to Amex b/c I definitely was not selling points or doing anything that seemed to be against rules/policy.

Offline farvus nisht?

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Offline mmgfarb

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #8 on: April 29, 2018, 03:48:11 PM »
Emirates as well.
True, that's been that way for a while now though, ANA is new.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline hvaces42

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #9 on: April 29, 2018, 08:21:19 PM »
AC ok?
Fair warning - Any PMs sent in response to forum posts are fair game for ridicule in public.

Offline ckmk47

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #10 on: April 29, 2018, 11:25:02 PM »
Thanks. Are there any posts describing this  (and the review process) anywhere? I would like to explain/clarify to Amex b/c I definitely was not selling points or doing anything that seemed to be against rules/policy.
HUCA.  Don't accept the 6-8 weeks without trying to mitigate this.

Offline davidrotts63

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #11 on: April 29, 2018, 11:31:23 PM »
HUCA.  Don't accept the 6-8 weeks without trying to mitigate this.
Has it worked for people?
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline JACKBLUE

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Offline Hamavin

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #13 on: April 30, 2018, 03:17:55 PM »
Is there any point to call in?

Offline Buruch

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Re: Please help -- Amex MR accounts blocked for review (not an F/R)
« Reply #14 on: May 01, 2018, 05:50:06 PM »
You can now only transfer from one MR account to a single ANA account, any other transfer from another MR account to the same ANA will get sent back and the MR account frozen. This is across the board now, not just you.

Can you make a few ANA accounts?