Author Topic: Lufthansa Incorrect Award Availability on United.com  (Read 3164 times)

Offline gurtyb

  • Dansdeals Bronze Elite
  • *
  • Join Date: Aug 2012
  • Posts: 33
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NY
Lufthansa Incorrect Award Availability on United.com
« on: April 29, 2018, 09:33:43 PM »
I've heard that United.com will sometimes incorrectly show award availability for business class on Lufthansa. Is that true? I don't wan to transfer miles from Chase UR to United and then not be able to book the award and be stuck with United miles. Has anyone heard of this being a problem? Thanks in advance.

Offline ual902

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 1843
  • Total likes: 52
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #1 on: April 29, 2018, 10:08:48 PM »
Yes they are refferd to as phantom space.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67599
  • Total likes: 16912
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #2 on: April 29, 2018, 10:12:31 PM »
Check on other *A websites.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline davidrotts63

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2017
  • Posts: 7218
  • Total likes: 978
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Programs: Hertz Gold, Hyatt Member, BA Blue, Ebay banned, Amazon Prime
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #3 on: April 29, 2018, 10:14:07 PM »
What happens if you try booking?
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline ual902

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 1843
  • Total likes: 52
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #4 on: April 29, 2018, 10:32:37 PM »
What happens if you try booking?

Try it and you will see it will not go through, check on ANA or LH

Offline gurtyb

  • Dansdeals Bronze Elite
  • *
  • Join Date: Aug 2012
  • Posts: 33
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NY
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #5 on: April 30, 2018, 10:44:25 AM »
Expertflyer shows I class availability.  Can i rely on that before i transfer my UR points? Does expertflyer show phantom award space?

Online sillypainter

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2012
  • Posts: 2068
  • Total likes: 200
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #6 on: April 30, 2018, 11:15:59 AM »
Expertflyer shows I class availability.  Can i rely on that before i transfer my UR points? Does expertflyer show phantom award space?

If it showss an actual class then it's fine. Phantom can only happen when it translates a certain class as award availability.

Offline Yammer

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2015
  • Posts: 3695
  • Total likes: 217
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #7 on: April 30, 2018, 01:05:39 PM »
If it showss an actual class then it's fine. Phantom can only happen when it translates a certain class as award availability.
I actually changed a flight online and was left with no ticket as the first was cancelled and the other one wasn't available...after a back and forth with a UA Rep they managed to get me back the original flight which was no longer available either...

Offline mmgfarb

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2015
  • Posts: 8355
  • Total likes: 1110
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #8 on: April 30, 2018, 01:56:24 PM »
I actually changed a flight online and was left with no ticket as the first was cancelled and the other one wasn't available...after a back and forth with a UA Rep they managed to get me back the original flight which was no longer available either...
Did they book you a revenue ticket?
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline shapsam

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2017
  • Posts: 3017
  • Total likes: 637
  • DansDeals.com Hat Tips 11
    • View Profile
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #9 on: April 30, 2018, 02:00:19 PM »
Did they book you a revenue ticket?
If it was LH, it had to be revenue.

Offline Chapshnell

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2013
  • Posts: 4818
  • Total likes: 275
  • DansDeals.com Hat Tips 12
  • Gender: Male
    • View Profile
  • Location: BP
  • Programs: Delta Skypesos, AA Shilling, AS Pounds.
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #10 on: August 01, 2019, 02:58:08 PM »
Not a single Economy, J or F seat FRA-NYC nonstop in the entire August?? Whats going on??? Not on LH metal & not on UA

Offline davidrotts63

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2017
  • Posts: 7218
  • Total likes: 978
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Programs: Hertz Gold, Hyatt Member, BA Blue, Ebay banned, Amazon Prime
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #11 on: August 01, 2019, 04:46:25 PM »
Not a single Economy, J or F seat FRA-NYC nonstop in the entire August?? Whats going on??? Not on LH metal & not on UA
Wow.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline KSMH

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2018
  • Posts: 2773
  • Total likes: 496
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #12 on: August 01, 2019, 05:49:09 PM »
Not a single Economy, J or F seat FRA-NYC nonstop in the entire August?? Whats going on??? Not on LH metal & not on UA
Did you try clicking on specific dates?
Sometimes calendar views can be buggy.
Always praying for delayed baggage.

Offline Chapshnell

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2013
  • Posts: 4818
  • Total likes: 275
  • DansDeals.com Hat Tips 12
  • Gender: Male
    • View Profile
  • Location: BP
  • Programs: Delta Skypesos, AA Shilling, AS Pounds.
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #13 on: August 02, 2019, 01:28:25 AM »
Did you try clicking on specific dates?
Sometimes calendar views can be buggy.

Yep

Lufthansa is usually generous close in. Not sure what is happening here

Offline KSMH

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2018
  • Posts: 2773
  • Total likes: 496
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #14 on: August 02, 2019, 01:32:51 AM »
Yep

Lufthansa is usually generous close in. Not sure what is happening here
I saw some dates to TLV
Always praying for delayed baggage.

Offline theyankel

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2013
  • Posts: 1123
  • Total likes: 73
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: Brooklyn, NY
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #15 on: August 02, 2019, 10:27:05 AM »
Yep

Lufthansa is usually generous close in. Not sure what is happening here
devaluation?

Offline davidrotts63

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2017
  • Posts: 7218
  • Total likes: 978
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Programs: Hertz Gold, Hyatt Member, BA Blue, Ebay banned, Amazon Prime
Re: Lufthansa Incorrect Award Availability on United.com
« Reply #16 on: August 02, 2019, 05:04:13 PM »
devaluation?
Fingers crossed. Their system has been down for a bit, which may be related to why they're having issues with partner space.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch