Shameful is all I could say.
Shameful on whom?
On the passenger for not feeling well?
On Elal who isn't responsible for your shabbos observance and who acted like a business?
On the passengers who decided to risk it against what everyone with common sense says not to do and ended up on the wrong side of the gamble?
On Chabad for not turning a lounge into a makeshift hotel for said people who took a risk?
On people who come to a forum basically dedicated to chatting and opining and then do exactly that?
It's not clear to me which one is supposed to be the shameful one.