OP has a very good point. The ad nauseum hate here towards ElAl is both irrational and unjustified, much like the hate was towards the ex United CEO which was just plain stupid.
I don't see where
@Dan has "hated" on ElAl, definitely not ad naseum, he's reporting a story where ElAl messed up and lost the trust of their clients
No exactly my point they have the clientele and they keep coming so why do more than they have to.
It's not a matter of not doing more than what they have to for their clientele (BTW that's something every business should be doing, doing just enough to satisfy your clients is an easy way for a competitor to steal them), they gained the trust of their clientele and just lost it, any loss of revenue or jobs is solely on them.
@Dan is just making sure that people don't just blindly jump to fly ElAl "because they're a Jewish company" or "because they don't fly on Shabbos", since they aren't and they do...