Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us few days ago.
We would like to inform you that it is not possible to credit the corresponding Avios for the promotion, since we noticed the Iberia Plus account linked to the bookings belongs to a minor that was registered as an adult.
In order to process the corresponding registration of minors, it is necessary that you send to ibplusmenores@iberia.es a copy of the minor¿s and parent¿s (guardian or legal representative) IDs or passports and a signed and filled copy of the registration form (Signatures between documents must match).
You can download the minor¿s registration form on the link below:
https://www.iberia.com/wcs/documentos/ibplus/IBPKIDS_Solicitud_Alta.pdfAs an exceptional case, if you wish to cancel any of the tickets you bought for the promotion under your cancelled account, you may do so without additional charges by indicating us the ticket number (which begins with 075) before July 31st, 2018 (Spanish Time - UTC/GMT +2 hours).