Just wanted to put a word of warning to all members not to book with justfly.com.
I don't see anything current on the forums regarding this, however I was sent to them via kayak.com and assumed them to be trustworthy. I have booked and cancelled with orbitz previously with no issues and assumed they were no different.
Justfly.com proudly displays a large "FREE 24hr Cancellation" at the top of their booking page (see image)
However when I tried to cancel within this period, via their website they charge a $75 "service fee" to cancel per ticket!
With difficulty and immense patience I spent over an hour reaching a rep who eventually agreed (after almost? hanging up twice on me) to lower it to $25 per ticket. Which I paid as pure blackmail, to secure my refund. I intend to dispute their charges but would love to hear if there is any other way around this - as it seems 100% illegal.
@Dan please warn others on your main page! There seems to be lots of old posts about this on this other sites, but nothing new and no concrete advice.
Thank you!