1&1 Domain Help with emails going to spam.

[Yehuda25]

Hi,

I have my email coming through a 1 & 1 domain setup as a catch all email address. I often have emails coming in from one sender (lets say dan@dansdeals.com ) No matter what I do, the email comes through to spam and it has become maddening-  below are the steps I have taken with no success.

1. add dan@dansdeals.com to my contacts
2. add dan@dansdeals.com to my spam whitelist
3. completely turn off my spam filter
4. contact 1 & 1 support who are useless.

TIA!

[sillypainter]

Did you use the 1and1 webmail client to whitelist those? That's what helped me.

I'm now using Gapps, and siteground. Long forgotten of 1and1 they stink. You'll be so glad if you switch to siteground, they answer support tickets before you hit submit :-)

[yelped]

Is that sender on any blacklists? I'm assuming that not, but I'm just checking.

[Yehuda25]

Did you use the 1and1 webmail client to whitelist those? That's what helped me.

I'm now using Gapps, and siteground. Long forgotten of 1and1 they stink. You'll be so glad if you switch to siteground, they answer support tickets before you hit submit :-)

Yes, the 1 & 1 webmail client used to whitelist.

Ill check out site ground, my contract renewal is actually right around the corner.

[Yehuda25]

Is that sender on any blacklists? I'm assuming that not, but I'm just checking.

it's not.

[yelped]

HUCA until you reach a rep that's not useless?