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Citibank Contacts:
Application status https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 Application status
(866) 606-2961 800-695-5171 Reconsideration Line
(800) 763-9795 General Personal Application Inquiries with live rep
(800) 645-7240 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 206122 times)

Offline Drago

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Re: Citi reconsideration
« Reply #100 on: September 05, 2012, 01:12:53 AM »
+1000

I just got declined for a 2BM AA Visa+Amex. I was surprised that the reason was: Monthly balance of Amex over 20k!
I explained that the high charges are business operating expenses and obviously not personal spending. Speaking to
multiple supervisors of multiple departments didn't help. I'm using the age old DDF method: Bitochon, Tehillin, and HUCA!
No doubt that with enough tehillim, Hashem will judge you favorably...

Offline compddd

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Re: Citi reconsideration
« Reply #101 on: September 05, 2012, 10:40:53 AM »
Not always true with Citi, I did HUCA till hell froze over and sent letters. They wouldn't budge.

Offline AJK

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Re: Citi reconsideration
« Reply #102 on: September 05, 2012, 12:40:01 PM »
u should def have paid those off b4 applying or get a business card to put those kind of transactions on

+1
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline moto

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Re: Citi reconsideration
« Reply #103 on: September 20, 2012, 11:48:48 AM »
I applied 3bm Amex visa master card American Airlines credit cards got denied so far for 2 when I called they needed to verify my visa and Amex called 2 separate times for 2 separate applications and they denied me telling me that there is some kind of debt on my account but as far as I'm concerned I paid all my bills any ideas what I can do I would really appreciate it thanks

Offline AJK

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Re: Citi reconsideration
« Reply #104 on: September 20, 2012, 02:15:22 PM »
First thing you do is pull your credit report and verify it's clean.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline moto

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Re: Citi reconsideration
« Reply #105 on: September 20, 2012, 02:43:15 PM »
[ author link=topic=9431.msg3I7447#msg307447 date=1348164922]
First thing you do is pull your credit report and verify it's clean.
[/quote]
Well i, didnt, find there to be a need in because I paid all my bills so why would I have to check?

Offline meshugener

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Re: Citi reconsideration
« Reply #106 on: September 20, 2012, 02:46:34 PM »
Identity theft/Alzheimer's.
Love me or hate me. I still love you.

Offline moto

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Re: Citi reconsideration
« Reply #107 on: September 20, 2012, 02:57:40 PM »
Where can I check my credit report for free?

Offline Avid Reader

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Re: Citi reconsideration
« Reply #108 on: September 20, 2012, 03:04:17 PM »
Try City Identity Monitor for a free trial. Get the 3in1 so you can see all 3 reports.

Offline meshugener

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Re: Citi reconsideration
« Reply #109 on: September 20, 2012, 03:04:25 PM »
Love me or hate me. I still love you.

Offline AJK

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Re: Citi reconsideration
« Reply #110 on: September 20, 2012, 03:10:14 PM »
Try City Identity Monitor for a free trial. Get the 3in1 so you can see all 3 reports.

+1, sign up and then after logging in ask for update to 3in1.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline askmoses

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Re: Citi reconsideration
« Reply #111 on: September 21, 2012, 03:06:13 PM »
I'm thinking about a 3bm of citi business cards... I currently have a no annual fee ATT card that formally was an AAdvantage Business card. I converted it about 3 years ago. It has a very small credit line. Do you think it will help at all to even have it to have some sway in reconsideration if I need it? Maybe it's better to just shut it down so they won't somehow make the connection that I once received the signup bonus for the AA card?

Offline compddd

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Re: Citi reconsideration
« Reply #112 on: September 21, 2012, 03:25:44 PM »
You can only 2BM Citi

Offline meshugener

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Re: Citi reconsideration
« Reply #113 on: September 21, 2012, 05:46:50 PM »
Not true, according to Dan.
Love me or hate me. I still love you.

Offline sky121

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Re: Citi reconsideration
« Reply #114 on: September 21, 2012, 05:50:28 PM »
Has anyone ever done a 3bm with 3 different Citi AA cards?
"Not all who wander are lost"

Offline compddd

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Re: Citi reconsideration
« Reply #115 on: September 21, 2012, 07:27:31 PM »
Not true, according to Dan.

How long ago? Citi auto rejects the 3rd app now

Offline AsherO

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Re: Citi reconsideration
« Reply #116 on: September 24, 2012, 05:42:29 PM »
Citi: 866-606-2787 (Account Analyst)

Got declined for too many apps, called the number and spoke to a guy who said the final decision has been made for this app and they cannot even put it through for reconsideration. Offer of moving credit and/or closing a card also did not help.

Huca? Another number I should call? Write a letter?

Anyone with experience getting 3rd app of a 3BM approved, please advise. Thanks!

Offline AJK

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Re: Citi reconsideration
« Reply #117 on: September 24, 2012, 05:43:31 PM »
Though I have no exp or information re 3BM, people generally have more luck via writing letters.
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Offline AsherO

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Re: Citi reconsideration
« Reply #118 on: September 24, 2012, 05:44:39 PM »
Though I have no exp or information re 3BM, people generally have more luck via writing letters.

To the president, to the "Executive Review Department", or to both?

Offline yare

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Re: Citi reconsideration
« Reply #119 on: November 13, 2012, 04:53:35 PM »
does anyone have experience being approved for a second citi card on recon when the denial reason was too many inquiries?   or do they just pull your report again and repeat themselves?