Topic Wiki

Citibank Contacts:
Application status https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 Application status
(866) 606-2961 800-695-5171 Reconsideration Line
(800) 763-9795 General Personal Application Inquiries with live rep
(800) 645-7240 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 196739 times)

Offline jj1000

  • Administrator
  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • **********
  • Join Date: Jun 2008
  • Posts: 11869
  • Total likes: 2561
  • DansDeals.com Hat Tips 8016
    • View Profile
  • Location: The value of a forum such as this one is not in that one can post a question and receive an answer, but in that the question has most likely been asked before, and the answer is available to him that will but only use the search function.
  • Programs: 1. Search on google. 2. Search in the right board of DDF with a general word or two. 3. Read the wiki. 4. Read the thread. 5. Ask away.
Re: Citi reconsideration
« Reply #120 on: November 13, 2012, 05:07:32 PM »
does anyone have experience being approved for a second citi card on recon when the denial reason was too many inquiries?   or do they just pull your report again and repeat themselves?
Pretty sure this thread should just be renamed citi recon sucks...
See my 5 step program to your left <--

(Real signature under my location)

Offline yare

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 2117
  • Total likes: 2
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Citi reconsideration
« Reply #121 on: November 13, 2012, 05:12:51 PM »
Pretty sure this thread should just be renamed citi recon sucks...
lol have to agree on that.   trying to decide whether or not it's worth another pull on EQ for the recon...   they don't really sound like they're interested in working with you to get things approved

Offline jj1000

  • Administrator
  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • **********
  • Join Date: Jun 2008
  • Posts: 11869
  • Total likes: 2561
  • DansDeals.com Hat Tips 8016
    • View Profile
  • Location: The value of a forum such as this one is not in that one can post a question and receive an answer, but in that the question has most likely been asked before, and the answer is available to him that will but only use the search function.
  • Programs: 1. Search on google. 2. Search in the right board of DDF with a general word or two. 3. Read the wiki. 4. Read the thread. 5. Ask away.
Re: Citi reconsideration
« Reply #122 on: November 13, 2012, 05:16:09 PM »
lol have to agree on that.   trying to decide whether or not it's worth another pull on EQ for the recon...   they don't really sound like they're interested in working with you to get things approved
Yup. Personally I gave up. But that's just me.
See my 5 step program to your left <--

(Real signature under my location)

Offline JEWDA

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Nov 2011
  • Posts: 3660
  • Total likes: 4
  • DansDeals.com Hat Tips 75
    • View Profile
  • Programs: Dansdeals PRESIDENTIAL Platinum Elite, SPG Gold, Hyatt Diamond, HHonors Gold, Avis Presidents Club, King Fisher Silver, Hertz #1 Club President Circle Gold, SIXT Platinum, PC Platinum Elite
Re: Citi reconsideration
« Reply #123 on: November 13, 2012, 11:41:48 PM »
they don't really sound like they're interested in talking to you at all about your application.
FTFY
Your Ad Can Be Here! PM For Lowest Rates.

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2929
  • Total likes: 4
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Citi reconsideration
« Reply #124 on: November 13, 2012, 11:43:52 PM »
does anyone have experience being approved for a second citi card on recon when the denial reason was too many inquiries?   or do they just pull your report again and repeat themselves?

You're SOL if the reason is too many inquiries. They wouldn't budge even after I sent a letter to the executive office.

Citi recon might suck worse than Barclays

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6975
  • Total likes: 10
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Citi reconsideration
« Reply #125 on: November 14, 2012, 12:11:35 AM »
I really don't get why they even have a recon dept. altogether.
If You See Something, Say Something!!

Offline m65

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 1522
  • Total likes: 393
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: israel
Re: Citi reconsideration
« Reply #126 on: June 18, 2013, 03:27:04 PM »
is there a way to email mr. ken stork?

Offline Moshe123

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5783
  • Total likes: 500
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: Citi reconsideration
« Reply #127 on: June 18, 2013, 03:35:56 PM »
is there a way to email mr. ken stork?

You were supposed to search "citi executive office".
No email AFAIK.

Offline bem684

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Aug 2010
  • Posts: 677
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Citi reconsideration
« Reply #128 on: June 18, 2013, 03:38:28 PM »
You were supposed to search "citi executive office".
No email AFAIK.

Mr Stork doesn't use e-mail.  All correspondence is conducted by carrier pigeon.... or was is carrier stork....

Offline MrsZev

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2012
  • Posts: 194
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Citi reconsideration
« Reply #129 on: June 20, 2013, 12:21:24 PM »
I did 2BM on Citi (Hilton Reserve Visa & AA Mastercard) yesterday. Hilton Reserve approved after calling (not recon, got a message to call, when I did they approved immediately). AA was pended, called recon today and they said declined due to multiple applications in a single day.

The rep said it's their policy to only accept ONE application in a 60 day period - is that new? Is that true?

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25526
  • Total likes: 501
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #130 on: June 20, 2013, 12:40:38 PM »
Been that way for at least 6 weeks.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Moshe123

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5783
  • Total likes: 500
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: Citi reconsideration
« Reply #131 on: June 20, 2013, 01:11:16 PM »
Been that way for at least 6 weeks.

At least 4 months.

Offline Ephcc90

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2013
  • Posts: 547
  • Total likes: 9
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Far Rockaway
Re: Citi reconsideration
« Reply #132 on: June 20, 2013, 01:49:26 PM »
I applied for the plat AA card and I got the status pending. So I called them up and I was told they need more time to review and I should get an answer in a week. So I called again and again and they keep on telling me that. Any ideas in how to push it through?

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25526
  • Total likes: 501
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Citi reconsideration
« Reply #133 on: June 20, 2013, 02:25:10 PM »

At least 4 months.

Obviously you overlooked my use of "at least."
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Ephcc90

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2013
  • Posts: 547
  • Total likes: 9
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Far Rockaway
Re: Citi reconsideration
« Reply #134 on: June 20, 2013, 03:44:30 PM »
Now they told me that they are mailing me something to verify items in my credit report. What does that mean?

Offline bem684

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Aug 2010
  • Posts: 677
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Citi reconsideration
« Reply #135 on: June 20, 2013, 03:44:40 PM »
I applied for the plat AA card and I got the status pending. So I called them up and I was told they need more time to review and I should get an answer in a week. So I called again and again and they keep on telling me that. Any ideas in how to push it through?

Yes.  Citi has a policy that every time you call, they delay the decision on your application by 5 days.  Stop calling and wait.   ::)

Offline Moshe123

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5783
  • Total likes: 500
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: Citi reconsideration
« Reply #136 on: June 20, 2013, 04:46:27 PM »
Obviously you overlooked my use of "at least."

I didn't. I just added information.

Offline Ephcc90

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2013
  • Posts: 547
  • Total likes: 9
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Far Rockaway
Re: Citi reconsideration
« Reply #137 on: June 20, 2013, 05:57:37 PM »
Yes.  Citi has a policy that every time you call, they delay the decision on your application by 5 days.  Stop calling and wait.   ::)
Hahaha

Offline Shmulyg

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2012
  • Posts: 2491
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Kan Tzivah
Re: Citi reconsideration
« Reply #138 on: June 23, 2013, 03:36:25 AM »
I did 2BM on Citi (Hilton Reserve Visa & AA Mastercard) yesterday. Hilton Reserve approved after calling (not recon, got a message to call, when I did they approved immediately). AA was pended, called recon today and they said declined due to multiple applications in a single day.

The rep said it's their policy to only accept ONE application in a 60 day period - is that new? Is that true?
I don't think that's true. They have such a policy with their biz cards, but not in general. I've read multiple reports of two successful apps over a two day period.

Offline Moshe123

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5783
  • Total likes: 500
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: Citi reconsideration
« Reply #139 on: June 23, 2013, 07:46:37 AM »
I don't think that's true. They have such a policy with their biz cards, but not in general. I've read multiple reports of two successful apps over a two day period.

Executive office told me "1 in 60 something days".