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Citibank Contacts:
Application status https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 Application status
(866) 606-2961 800-695-5171 Reconsideration Line
(800) 763-9795 General Personal Application Inquiries with live rep
(800) 645-7240 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 196745 times)

Online AsherO

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Re: Citi reconsideration
« Reply #20 on: January 09, 2012, 12:25:03 AM »
Did 2/3bms every 60 for years.

When did that gravy train stop? What's the word on Citi 2/3BMs these days, can you do then every 6 months? 12 months? 18 months?

Offline lcyitz

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Re: Citi reconsideration
« Reply #21 on: January 09, 2012, 12:57:14 AM »
You mean every 60 days.
They were indeed the easiest, and no Recon required, but those fun days are long gone.
I did toast to them in my Cathay supplied designer pajamas with 30 year old single malt as I was flying in my First Class suite on Cathay Pacific though.
can we still churn every 60 days with citi?

Offline HelpMe

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Re: Citi reconsideration
« Reply #22 on: January 09, 2012, 01:22:55 AM »
When did that gravy train stop?
After years of FT members rubbing Citi's face in it. The same as the Mint. Then they wonder why some of us don't post anymore.
"Elvis Has Left The Building"

Online AsherO

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Re: Citi reconsideration
« Reply #23 on: January 09, 2012, 02:07:42 AM »
After years of FT members rubbing Citi's face in it. The same as the Mint. Then they wonder why some of us don't post anymore.

Dan already said that

Did 2/3bms every 60 for years.

I'm asking when? (as in an estimated date)

Offline Dan

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Re: Citi reconsideration
« Reply #24 on: January 09, 2012, 02:11:30 AM »
Dan already said that

I'm asking when? (as in an estimated date)
Something like '05-'10 I would guesstimate for AA cards before the Citi crackdown slowed things down.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Online AsherO

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Re: Citi reconsideration
« Reply #25 on: January 09, 2012, 02:13:03 AM »
Something like '05-'10 I would guesstimate for AA cards before the Citi crackdown slowed things down.

So you're saying it ended around 2010? What's your current MO/recommended wait with Citi/AA churns? People are recommending waiting 18-24 months and I have a hunch that it works at closer intervals.

Offline lcyitz

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Re: Citi reconsideration
« Reply #26 on: January 09, 2012, 11:09:56 AM »
so does that mean now we have to wait longer than 60 days to churn?  :(

Offline eli1571

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Re: Citi reconsideration
« Reply #27 on: January 09, 2012, 02:09:04 PM »
so what do u guys think i should do cancel my amex aa and keep calling for recon or just forget about it

Offline bem684

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Re: Citi reconsideration
« Reply #28 on: January 17, 2012, 02:46:16 PM »
I need a little advice.  I am pretty experienced with Chase recon at this point but I have never dealt with Citibank's recon, and due to my 2bm for the AA Amex and Hilton HHonors card being denied, I now have to deal with them. 

They denied the AA card because I already have one (it is a Visa).  Has anyone ever argued that the Visa and Amex have totally different uses to get around this?  And if so did you get the signup bonus on the new card? 

The HHonors was declined due to multiple applications for credit at the same time (meaning 2bm).  Can citi recon be swayed to approve this app (as I've done with Chase several times) or will it be a hardline no?

The only open account I have with Citi is the AA Visa, so presumably if I want to move credit it will have to come from this card.  I was planning on arguing that the AA Amex and Visa have different protections and can be used at different places, and I was going to say I want the HHonors card because it has no annual fee and I want the ability to accumulate hotel points without another annual fee.

What say you DDers?

Offline Dan

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Re: Citi reconsideration
« Reply #29 on: January 17, 2012, 02:47:22 PM »
Try writing to them for best results.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline gozalim

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Re: Citi reconsideration
« Reply #30 on: January 17, 2012, 03:33:31 PM »
They denied the AA card because I already have one (it is a Visa).  Has anyone ever argued that the Visa and Amex have totally different uses to get around this?  And if so did you get the signup bonus on the new card? 

The only open account I have with Citi is the AA Visa, so presumably if I want to move credit it will have to come from this card.  I was planning on arguing that the AA Amex and Visa have different protections and can be used at different places, and I was going to say I want the HHonors card because it has no annual fee and I want the ability to accumulate hotel points without another annual fee.

What say you DDers?
citi (since the 75/100K promo) is not allowing more than one AA (bonus). very unlikely that the "visa/amex" argument will work.

Offline bem684

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Re: Citi reconsideration
« Reply #31 on: January 17, 2012, 07:58:07 PM »
The HHonors was declined due to multiple applications for credit at the same time (meaning 2bm).  Can citi recon be swayed to approve this app (as I've done with Chase several times) or will it be a hardline no?

The strangest thing just happened.  I got the email from citi on Jan 12 telling me they denied both my apps.  When I checked my mail today, there was my brand new Hilton HHonors card!  I have no idea why I got a denial letter but I'm holding a new card in my hand with my name on it so I guess the denial was wrong lol.  So now I only have to fight to get that 50k bonus on the AA Amex.....I'm actually quite nervous I won't be able to swing it but who knows.

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Re: Citi reconsideration
« Reply #32 on: January 17, 2012, 10:38:37 PM »
The strangest thing just happened.  I got the email from citi on Jan 12 telling me they denied both my apps.  When I checked my mail today, there was my brand new Hilton HHonors card!  I have no idea why I got a denial letter but I'm holding a new card in my hand with my name on it so I guess the denial was wrong lol.

Congrats!
Disorganization at Citi = more miles for us... ;D

Offline eli1571

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Re: Citi reconsideration
« Reply #33 on: January 18, 2012, 12:55:11 PM »
Try writing to them for best results.
have an email address or snail mail only ?

Offline Drago

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Re: Citi reconsideration
« Reply #34 on: January 18, 2012, 01:32:42 PM »
citi (since the 75/100K promo) is not allowing more than one AA (bonus). very unlikely that the "visa/amex" argument will work.

I applied for both, and after arguing, received both with a CL adjustment to my other Citi accounts.
Here is a summary of what happened.
http://forums.dansdeals.com/index.php?topic=10923.msg153282#msg153282

Offline zale

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Re: Citi reconsideration
« Reply #35 on: January 19, 2012, 03:16:27 PM »
I was told by a Citi CSR that Citi no longer allows shifting credit from one card to the next.

I want to shift credit from a Citi Amex to a Citi Visa Business card.

Is this futile, or should I try writing to them?

Offline Jkhein

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Re: Citi reconsideration
« Reply #36 on: January 29, 2012, 01:42:39 AM »
Such a difference between recon depts. Chase, is such a pleasure to deal with, and Citi are so stubborn.
They denied me because of limited time credit history, which is 8 months, I have been approved a couple of Chase and amex. But they are saying they dont approve less than a minimum of a year of history. Did anyone here get approved under a year? I called a few times, should I keep on calling?

Offline gozalim

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Re: Citi reconsideration
« Reply #37 on: January 29, 2012, 02:05:09 AM »
I applied for both, and after arguing, received both with a CL adjustment to my other Citi accounts.
Here is a summary of what happened.
http://forums.dansdeals.com/index.php?topic=10923.msg153282#msg153282

if I understand correctly your denial was not for "promo is for 1st time only"
has anyone successfully recon'ed that?

Offline ye

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Re: Citi reconsideration
« Reply #38 on: February 09, 2012, 02:01:52 PM »
Did a 3BM for Citi AA Visa, Amex, and TY Preferred. Got approved for TY and AA Visa. Called them to reconsider the Amex app, but they claim that since it was declined because of multiple applications, that means it was automatically rejected and there is nothing they can do. Anyone get approved after being declined for this reason, or should I give up?

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Re: Citi reconsideration
« Reply #39 on: February 12, 2012, 08:55:57 PM »
Would anybody have a recon letter i could use and just switch the info? I am a not the best persuasive writer. TIA