Topic Wiki

Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 800-695-5171 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 204389 times)

Offline an613

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Re: Citi reconsideration
« Reply #240 on: March 12, 2015, 05:23:01 PM »

Declined for AA Biz Plat. Is my only option to write a letter?

Why were u declined? I was declined and when I called they just needed proof of address (it was my first citi card)  and it got approved

Offline @Yehuda

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Re: Citi reconsideration
« Reply #241 on: March 12, 2015, 07:05:40 PM »
Why were u declined? I was declined and when I called they just needed proof of address (it was my first citi card)  and it got approved
Regular reasons, business too new, too many new cards...

Offline @Yehuda

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Re: Citi reconsideration
« Reply #242 on: March 13, 2015, 09:43:15 AM »
Declined for AA Biz Plat. Is my only option to write a letter?
Bump

2 recon calls have been futile. Rep says the same reason the letter in the mail said - too many new accounts on my credit report. Any recent recon success stories?

Offline @Yehuda

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Re: Citi reconsideration
« Reply #243 on: March 13, 2015, 10:13:58 AM »
I had success twice in the last few months with stork!! done together with fax which is waste of time.

sample letter:

6/20/2014
To: Mr. Ken Stork
Application ID:
To Whom it May Concern:
I was surprised to receive the denial letter of my recent Citi AAdvantage World Master Card application.
I am asking you to reconsider your decision based on the following facts:
I am employed full time and have an annual income in excess of $100000. I currently have a few hundred thousand dollars in investment funds. And I own the house I live in with no outstanding mortgages.
Although my past credit is limited, you can see from my credit report, I have never missed a payment or been late. The reason my credit history is limited is because my parents were blessed with wealth and supported me and paid my education costs.
Another reason for applying for this card is I am a frequent flyers visiting family across the United States and Canada and I hope to enjoy the benefits of this card flying with American Airlines.
I know, as I checked my credit score just before applying for your card to insure it’s accuracy. I note the current credit score is over 700 which is better than over 50% of the public and is considered good credit by the credit reporting agency.
I am not a heavy user of credit and never plan to be, I do not need a large credit limit and would be happy with a small credit line at first to prove to you our reliability. And I believe I deserve a chance with your card.
Enclosed is a copy from my Equifax credit report witch I hope it will be helpful for a positive decision. 
I look forward to your reconsideration and receipt of my new Citi AAdvatage Credit card.
Respectfully
Thanks, using this template to compose my message. Might as well try.

Offline Emkay

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Re: Citi reconsideration
« Reply #244 on: March 15, 2015, 03:05:45 PM »
Does citi recon do another hard pull within 30 days

Offline CS91

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Re: Citi reconsideration
« Reply #245 on: April 01, 2015, 03:22:07 AM »
Got denied for the Business card today even though I've had the AA Platinum for over a year, never missed a payment etc. Called, first rep said my business was too new, and then supervisor said that the first rep was incorrect and that the real reason was that my credit history is too short (apparently 4 years is too short). Supervisor said that he doesn't have the capability to manually override the denial. So as a last resort, I sent a letter to Stork.

For those of you who have sent a letter to Stork, do you always hear back regardless of their decision? What is the usual method of contact? I put my mailing address and email address in the letter, but not anything else. Also, will they be able to pull up my application with only my name, address, and email address (I don't have an application reference number)?

Offline Hellokitty64

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Re: Citi reconsideration
« Reply #246 on: April 01, 2015, 01:38:23 PM »
I sent in to stork and I got a call from citi executive offices telling  me that they had reconed and denied for same reason. I think I sent in with the actual app id to answer your 2nd question

Offline Ergel

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Re: Citi reconsideration
« Reply #247 on: April 14, 2015, 12:53:39 PM »
Quote from: Citi
Thank you for applying for the Citi Prestige® Card.

After careful consideration, we are unable to approve your application. You will receive written notification with the reasons for the decision. If you have further questions once you receive the letter, please call us at the number listed.

Thank you for considering Citi.
Called on the phone and approved after 2-3 minute wait time.

Didn't even ask me any questions.
Life isn't about checking the boxes. Nobody cares.

Offline Hatastah

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Re: Citi reconsideration
« Reply #248 on: April 15, 2015, 12:00:18 AM »
Applied for the Prestige online, got this message: "Thank you ______. We have received your application and further processing is required. We will contact you within a week regarding our decision. If approved, be sure to visit citicards.com to register and manage your account online. Thank you for requesting a Citi Prestige® Card." Whats the next step on my part? Call recon? Wait it out?

Online 12HRS

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Re: Citi reconsideration
« Reply #249 on: April 15, 2015, 12:05:35 AM »
Applied for the Prestige online, got this message: "Thank you ______. We have received your application and further processing is required. We will contact you within a week regarding our decision. If approved, be sure to visit citicards.com to register and manage your account online. Thank you for requesting a Citi Prestige® Card." Whats the next step on my part? Call recon? Wait it out?

call

Offline Malachi

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Re: Citi reconsideration
« Reply #250 on: April 15, 2015, 09:53:28 AM »
Same thing happened to me. I called and they told me I need to wait,there was nothing they could do. 2 day later I was automatically approved.
Denny Crane

Offline efflpetzel

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Re: Citi reconsideration
« Reply #251 on: April 30, 2015, 06:07:27 PM »
any idea how to deal with these guys, I applied today was denied :-[
huca'd recon & they keep on saying I have to wait for letter in mail

Offline @Yehuda

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Re: Citi reconsideration
« Reply #252 on: April 30, 2015, 06:08:33 PM »
any idea how to deal with these guys, I applied today was denied :-[
huca'd recon & they keep on saying I have to wait for letter in mail
Had the same thing. Wouldn't budge. Letter to Mr. Stork didn't prove successful.

Offline CS91

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Re: Citi reconsideration
« Reply #253 on: April 30, 2015, 06:20:27 PM »
any idea how to deal with these guys, I applied today was denied :-[
huca'd recon & they keep on saying I have to wait for letter in mail

I had the same thing and I sent a letter to Stork and I ended up getting approved. Definitely worth a shot.

Offline ram

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Re: Citi reconsideration
« Reply #254 on: May 01, 2015, 03:55:47 AM »
I had the same thing and I sent a letter to Stork and I ended up getting approved. Definitely worth a shot.

Hi CS91,

could you please send me the draft of your letter. I just applied my first credit card with help of citi banker. i got denied and called reconsideration department. They said application is not filed correctly and denied it again. So, i will try to right to stork.

Please help for my first credit card.

Offline CS91

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Re: Citi reconsideration
« Reply #255 on: May 01, 2015, 08:50:37 AM »
Hi CS91,

could you please send me the draft of your letter. I just applied my first credit card with help of citi banker. i got denied and called reconsideration department. They said application is not filed correctly and denied it again. So, i will try to right to stork.

Please help for my first credit card.

1) If they said that your application wasn't filed correctly, you may want to inquire further about that. I don't know what that means, but it sounds like you may not be approved regardless of what you say.

2) If this is your first credit card, most of my letter won't be relevant to you. For the most part, I spoke about having a high credit score, being a loyal Citi customer and never missing a payment on my other cards with them, always paying in full etc. The one thing that I wrote about that you can too is why I'm interested in the card– you want to accumulate AA miles, free checked bag, 10% discount when you redeem miles, 2 points per dollar when you purchase an AA flight etc. Just don't mention the sign up bonus in your letter; it's been mentioned upthread that it's not the best thing to do.

Feel free to PM me if you have any other questions. Good luck! :)

Offline Hellokitty64

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Re: Citi reconsideration
« Reply #256 on: May 26, 2015, 04:30:56 PM »
Does citi merge pulls from CL increase with card applications if done during same day?

Offline Tzvi s

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Re: Citi reconsideration
« Reply #257 on: May 31, 2015, 03:28:46 AM »
Baruch hashem I was approved for citi business aa platinum select after writing to the president's office!

Offline sammy n

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Re: Citi reconsideration
« Reply #258 on: May 31, 2015, 03:43:59 AM »
Baruch hashem I was approved for citi business aa platinum select after writing to the president's office!
Congrats!

Offline shoobi

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Re: Citi reconsideration
« Reply #259 on: June 01, 2015, 07:39:15 PM »
Applied for prestige and premier in same day (didn't know you can't), got prestige. applied again for premier couple of days ago, and denied. sent letter to Stork. hoping against hope...