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Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 800-695-5171 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by Dani on July 14, 2021, 10:12:17 AM »

Author Topic: Citi reconsideration  (Read 201188 times)

Offline Elite1

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Re: Citi reconsideration
« Reply #420 on: June 30, 2016, 08:41:40 PM »
Is it regular for citi to ask you to send a confirmation of ss and dob with sig before continuing to process the application? Is that a good sign or bad one?

Normal process. No sign either way

Offline sedge

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Re: Citi reconsideration
« Reply #421 on: July 11, 2016, 01:43:23 PM »
Froze EX. Apped for Citi HHonors Reserve. Online app denied. Called recon. EQ pulled. Approved $18k SL.

Offline Iz

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Re: Citi reconsideration
« Reply #422 on: July 16, 2016, 10:08:58 PM »
Is Citi recon open nights/weekends? Any reason to wait until Monday to apply? Thanks.

Offline sedge

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Re: Citi reconsideration
« Reply #423 on: July 19, 2016, 09:55:40 AM »
Today Citi is telling me they won't pull EQ and that I have to give them the EX PIN or thaw it. Two calls to two different numbers.

Anyone have this before? Suggestions?

Its a Prestige app.

Offline Iz

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Re: Citi reconsideration
« Reply #424 on: July 19, 2016, 10:20:35 AM »
Today Citi is telling me they won't pull EQ and that I have to give them the EX PIN or thaw it. Two calls to two different numbers.

Anyone have this before? Suggestions?

Its a Prestige app.
Yes. IME the best thing is to unfreeze it yourself.

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Re: Citi reconsideration
« Reply #425 on: July 19, 2016, 10:26:40 AM »
Last week I had them successfully pull EQ without an issue.

Offline Iz

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Re: Citi reconsideration
« Reply #426 on: July 19, 2016, 10:31:22 AM »
Yes. IME the best thing is to unfreeze it yourself.
Last week I had them successfully pull EQ without an issue.
Maybe it depends on the state. What state are you in?

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Re: Citi reconsideration
« Reply #427 on: July 19, 2016, 10:38:43 AM »
Maybe it depends on the state. What state are you in?
CA.

4 HUCAS and finally the last rep was more than willing to pull Equifax. Each call yielded a representative from a different state call center. The last one was Maryland. The first one was Kentucky. I don't remember the other two.

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Re: Citi reconsideration
« Reply #428 on: July 19, 2016, 10:42:06 AM »
CA.

4 HUCAS and finally the last rep was more than willing to pull Equifax. Each call yielded a representative from a different state call center. The last one was Maryland. The first one was Kentucky. I don't remember the other two.
Interesting. Happy to hear it worked for you. After all that, were you approved?

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Re: Citi reconsideration
« Reply #429 on: July 19, 2016, 02:12:38 PM »
Good Credit but denied application for Citi Prestige because application for AA was less then 60 days ago. No luck with HUCA, do you think writing in will work? any other advice?
Sammyboy - All Trump All the time.

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Re: Citi reconsideration
« Reply #430 on: July 26, 2016, 07:49:19 PM »
Interesting. Happy to hear it worked for you. After all that, were you approved?
Yes I was approved after I received the initial denial letter and called recon to find out I inadvertently left a zero out of my stated income.:facepalm: Once corrected, I was immediately approved.

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Re: Citi reconsideration
« Reply #431 on: July 26, 2016, 08:38:29 PM »
Good Credit but denied application for Citi Prestige because application for AA was less then 60 days ago. No luck with HUCA, do you think writing in will work? any other advice?
no the rule with Citi is as follows: day 1 you can get a card. Then you have to wait until day 8 to get the second card. Then you must wait until day 65 to apply for the third. They will not let you get around these guidelines

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Re: Citi reconsideration
« Reply #432 on: August 24, 2016, 11:04:10 PM »
Just got denied after calling in.  Not sure why - rep says to wait for mail in 7-10 days.  It looked like the same number and everything I used to call to shift credit around. 

Last applied for citi 8/12 and the previous one 6/20.  I should be ok according to the 8/65 rule.

Will post an update when letter arrives. Not sure what I should do now. Any ideas?

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Re: Citi reconsideration
« Reply #433 on: August 24, 2016, 11:05:21 PM »
Just got denied after calling in.  Not sure why - rep says to wait for mail in 7-10 days.  It looked like the same number and everything I used to call to shift credit around. 

Last applied for citi 8/12 and the previous one 6/20.  I should be ok according to the 8/65 rule.

Will post an update when letter arrives. Not sure what I should do now. Any ideas?
HUCA
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Re: Citi reconsideration
« Reply #434 on: August 24, 2016, 11:12:00 PM »
Just got denied after calling in.  Not sure why - rep says to wait for mail in 7-10 days.  It looked like the same number and everything I used to call to shift credit around. 

Last applied for citi 8/12 and the previous one 6/20.  I should be ok according to the 8/65 rule.

Will post an update when letter arrives. Not sure what I should do now. Any ideas?
huca, say you didnt understand what it said...

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Re: Citi reconsideration
« Reply #435 on: August 31, 2016, 08:10:23 PM »
I was rejected for hh reserve card they don't know for what reason and then said they could not override to approve me.  Any idea what I could do?

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Re: Citi reconsideration
« Reply #436 on: August 31, 2016, 08:32:22 PM »
I was rejected for hh reserve card they don't know for what reason and then said they could not override to approve me.  Any idea what I could do?

When did you apply? And is this your only Hilton card from Citi?

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Re: Citi reconsideration
« Reply #437 on: August 31, 2016, 08:41:25 PM »
When did you apply? And is this your only Hilton card from Citi?
Second.  Applied 2 weeks ago

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Re: Citi reconsideration
« Reply #438 on: August 31, 2016, 09:52:56 PM »
Someone on another forum said that when calling the automated application status line, a decision in "7-10 days" is likely rejection, whereas "within 30 days" will likely lead to approval. Do you guys agree with this?

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Re: Citi reconsideration
« Reply #439 on: November 06, 2016, 08:51:34 PM »
Any recent DP on writing letter?